Cole Engineering Services, Inc. (CESI), a By Light Company

• Manage and execute the technical activities required to design, develop, integrate, test, and field applications and cloud computing resources to meet the USCG TDL Owner's deployment timelines and goals • Develop and maintain Application Program Interfaces (APIs) required for USCG information systems to pull data from CG-OWL • Customize CG-OWL User Interfaces for USCG use • Gather CG-OWL user feedback, assess validity, and present to Effort POC to collaboratively add and prioritize features to the Product Roadmap / Backlog • Conduct Operational and User Acceptance Testing • Monitor and report to the USCG, CG-OWL performance metrics as outlined in the USCG Modernized Learning Management System CONOPS to ensure compliance • Report performance metrics to USCG once per month, including any planned or unplanned downtimes and a summary of actions to address the downtime, and future mitigating factors • Address all defects found in the MLMS system, or inform third parties of any defects found • Keep process guides updated for System Administrators in accordance with the latest process or software release • Provide Tiered 3 Support for CG-OWL Monday through Friday 0900-1700 ET excluding Federal Holidays • Utilize the primary USCG ticketing system, currently CGFixIT (BMC Remedy), to properly document and respond to all incidents, problems, service requests, and maintenance IAW applicable USCG process guides, policies, and procedures