• help deliver and support innovative solutions for next-generation Data Center Out-of-Band Management (DCOM) networks built on Passive Optical Networking (PON) technology. • work closely with cross-functional teams—including product management, engineering, and customer deployment teams—to ensure that Ciena’s DCOM PON solutions deliver high performance, reliability, and operational simplicity. • Gather and analyze requirements for next-generation routing and switching software solutions supporting 10Gbps PON network technologies and applications for Layer 2 and Layer 3 data networking across a wide range of switch and host platforms. • Provide technical expertise and solution guidance for Ciena’s SAOS embedded PON software and platforms. • Work closely with customers and internal stakeholders to translate networking requirements into scalable and operationally efficient solutions. • Collaborate across the entire software and solution lifecycle, including requirements analysis, integration, verification, solution validation, and customer support. • Support deployment and operational readiness of PON-based data center management networks. • Proactively identifying and resolving technical challenges through solution analysis, recommendation, and execution.

• Collaborate with the sales team and the Customer Solution Consultant to identify the customer requirements, articulate a product set or solution to meet those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer. • Lead and drive the technical aspects of the sale to include the development of such artifacts as: API integration architecture, application description, system flow diagrams, input/outputs, connectivity, project schedule, reporting, estimates and SLAs. • Validate the product, service design, and/or solution is relevant, the right fit, and complete for the customer. • Develop and present technical architecture and/or product/solution design solutions to the customer. • Design payment acceptance solutions spanning card processing and ACH/eCheck, including funding, settlement, reporting, and dispute workflows. • Lead API integration discussions with ISV partners and merchants covering REST APIs, webhooks, hosted payment pages, and mobile SDKs; build and deliver sandbox demonstrations and proofs of concept. • Position PCI-DSS scope considerations and NACHA compliance requirements as part of the proposed solution design. • Teach customers unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organization and influence the sales process while overcoming customers’ objections. • Develop advocates and relationships across the customer organization that can assist with building consensus on behalf of CSG. • Educate the customer on the value-based benefit, scalability, story, ROI, and environment configuration of the solution. • Ensure our customers/prospects understand the nature of our complicated products and services by translating our terminology into theirs. • May work with other lesser experienced team members on proper goal setting, work prioritization, product training, and presentation techniques. • May assist with putting together RFPs/RFIs. Overall, serve as a mentor to new members of the team. • Collaborate with the Bid Management Team, Legal Team, and Partnerships Team for any NDAs, proposals, SOWs, MSAs, and Reseller agreements as requested. • Alert the sales team to potential risk to deal closure and develop solutions to mitigate risk. • Meet or exceed assigned productivity while maintaining a high level of customer satisfaction. • Pursue both new business and additional business development opportunities within target accounts regarding product enhancements or initiatives. • Track economic and industry trends as well as competitive threats and understand its implications on customer business with both existing and new target accounts. • Advise and educate colleagues on what may integrate with our product portfolio to provide a more comprehensive solution to match the business requirements. • Travel domestically and/or internationally up to 20%, as necessary.

• Review and analyse internal business processes, customer interactions, and operational workflows to identify opportunities for AI-driven automation, efficiency improvements, and enhanced customer experiences. • Design and develop AI solutions that address operational challenges, with consideration for how they can be standardized, packaged, and deployed across multiple customers and industries. • Work closely with stakeholders to gather requirements, understand business needs, and translate them into scalable AI applications and workflows. • Evaluate the performance of deployed AI solutions using productivity, service, and customer experience metrics, continuously refining outcomes. • Identify repeatable business challenges and develop reusable AI frameworks, tools, and integrations that contribute to the company's AI solutions portfolio. • Contribute to the development of commercial AI products by transforming successful internal solutions into customer-ready offerings. • Build and maintain secure, high-performance APIs to support AI integrations and business applications. • Develop intuitive, responsive front-end interfaces that enhance the user experience of AI-powered applications. • Integrate large language models (LLMs) such as OpenAI, Anthropic, and other AI platforms into production-ready solutions. • Implement Model Context Protocol (MCP) or similar integration patterns to enable seamless AI workflows and tool connectivity. • Design and implement Retrieval-Augmented Generation (RAG) solutions using enterprise knowledge sources. • Build, manage, and optimize AI knowledge bases and vector databases such as Pinecone, Weaviate, or similar platforms. • Integrate AI capabilities into existing business systems, including CRM platforms and internal applications. • Develop AI workflows and agent-based solutions using orchestration frameworks such as LangChain, Semantic Kernel, or equivalent technologies. • Deploy, monitor, and optimize AI applications using AWS infrastructure and cloud services. • Rapidly prototype AI solutions, gather stakeholder feedback, and iterate to improve functionality and performance. • Collaborate with cross-functional teams to deliver scalable, production-ready AI solutions.

Role Description We are seeking an experienced Windchill Integration Engineer to design, build, and operate integrations connecting PTC Windchill with ERP, MES, CAD, and other engineering and manufacturing systems. In this role, you will own the technical integration layer between Windchill and the broader enterprise systems landscape. The ideal candidate will bring deep hands-on Windchill integration experience and a strong understanding of enterprise integration patterns, middleware platforms, and PLM-to-ERP data flows. In this role, you will work closely with cross-functional partners — product, design, engineering, operations, and business stakeholders — to translate ambiguous requirements into well-engineered solutions, and will be expected to raise the bar through code review, design review, and mentorship of more junior engineers. The successful candidate brings strong engineering discipline, a clear communication style, and a track record of shipping meaningful work that holds up well in production. Key Responsibilities - Design and develop integrations between Windchill and ERP systems (SAP, Oracle EBS, Oracle Cloud) using Info*Engine, web services, and middleware platforms. - Build CAD integrations for Creo, SolidWorks, AutoCAD, Catia, and NX with Windchill, including check-in/check-out workflows and metadata mapping. - Develop integrations between Windchill and MES, MOM, and quality systems. - Build REST and SOAP services for Windchill data using OData, Info*Engine, or custom Java services. - Implement message-based and event-driven integrations using middleware (MuleSoft, Boomi, OIC, SAP CPI). - Design and operate robust error-handling, alerting, and resubmission patterns, applying disciplined engineering practices and partnering closely with stakeholders to ensure outcomes are durable, well-documented, and aligned with broader team and platform standards. - Profile and optimize performance of high-volume integrations, applying systematic measurement, targeted improvements, and data-driven validation to deliver quantifiable gains in throughput, latency, or resource efficiency. - Lead migration efforts to retire legacy point-to-point integrations and replace them with modern, middleware-mediated patterns, planning phased cutovers, building backward-compatibility shims where needed, and ensuring each migration step is reversible and well-monitored. - Collaborate with PLM, ERP, and CAD functional teams to align integrations with business processes. - Develop integration documentation, message specifications, and runbooks, applying disciplined engineering practices and partnering closely with stakeholders to ensure outcomes are durable, well-documented, and aligned with broader team and platform standards. - Provide hands-on post-go-live and hypercare support, working closely with operations teams to triage incidents quickly, identify root causes, and drive durable fixes that improve long-term system stability. - Mentor and coach junior and mid-level engineers through code review, design review, pair programming, and structured knowledge sharing, helping the broader team grow in technical maturity and confidence over time. - Continuously evaluate emerging integration tools and patterns, assessing maturity, fit for purpose, and total cost of ownership, and make grounded recommendations on which to adopt, pilot, or defer based on real engineering needs. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline. - Five or more years of PLM integration experience with a strong focus on Windchill. - Hands-on experience with Info*Engine and Windchill Java API. - Experience designing PLM-to-ERP integrations (SAP, Oracle). - Working knowledge of CAD integration patterns. - Experience with middleware platforms such as MuleSoft, Boomi, OIC, or SAP CPI. - Strong SQL skills and familiarity with Windchill data model. - Experience with REST and SOAP web services. - Excellent troubleshooting and documentation skills. - Strong communication and collaboration skills. Preferred Qualifications - PTC Windchill certifications. - Experience with ThingWorx or IIoT integration. - Exposure to API management platforms. - Familiarity with event-driven and Kafka-based integration patterns. - Experience operating Windchill in the cloud. How to Apply For immediate consideration, please send your resume to [email protected] or contact us at (908) 650-6699. Learn more about Bright Vision Technologies at www.bvteck.com .