CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
Principal Solution Engineer
Location
United States
Posted
3 days ago
Salary
$131.8K - $210.9K / year
Seniority
Lead
Job Description
Principal Solution Engineer
CSG
• Collaborate with the sales team and the Customer Solution Consultant to identify the customer requirements, articulate a product set or solution to meet those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer. • Lead and drive the technical aspects of the sale to include the development of such artifacts as: API integration architecture, application description, system flow diagrams, input/outputs, connectivity, project schedule, reporting, estimates and SLAs. • Validate the product, service design, and/or solution is relevant, the right fit, and complete for the customer. • Develop and present technical architecture and/or product/solution design solutions to the customer. • Design payment acceptance solutions spanning card processing and ACH/eCheck, including funding, settlement, reporting, and dispute workflows. • Lead API integration discussions with ISV partners and merchants covering REST APIs, webhooks, hosted payment pages, and mobile SDKs; build and deliver sandbox demonstrations and proofs of concept. • Position PCI-DSS scope considerations and NACHA compliance requirements as part of the proposed solution design. • Teach customers unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organization and influence the sales process while overcoming customers’ objections. • Develop advocates and relationships across the customer organization that can assist with building consensus on behalf of CSG. • Educate the customer on the value-based benefit, scalability, story, ROI, and environment configuration of the solution. • Ensure our customers/prospects understand the nature of our complicated products and services by translating our terminology into theirs. • May work with other lesser experienced team members on proper goal setting, work prioritization, product training, and presentation techniques. • May assist with putting together RFPs/RFIs. Overall, serve as a mentor to new members of the team. • Collaborate with the Bid Management Team, Legal Team, and Partnerships Team for any NDAs, proposals, SOWs, MSAs, and Reseller agreements as requested. • Alert the sales team to potential risk to deal closure and develop solutions to mitigate risk. • Meet or exceed assigned productivity while maintaining a high level of customer satisfaction. • Pursue both new business and additional business development opportunities within target accounts regarding product enhancements or initiatives. • Track economic and industry trends as well as competitive threats and understand its implications on customer business with both existing and new target accounts. • Advise and educate colleagues on what may integrate with our product portfolio to provide a more comprehensive solution to match the business requirements. • Travel domestically and/or internationally up to 20%, as necessary.
Job Requirements
- Bachelor’s degree in Computer Science, related field or equivalent experience
- 10+ years progressive pre-sales or solution design/delivery experience in CSG’s target markets: Financial Services, Healthcare, Retail, Government, Property Management, and ISV/embedded software platforms
- 5+ years in payments: card processing, ACH/eCheck, merchant acquiring, and gateway, payfac, or ISO operating models
- Working fluency with REST APIs, JSON, Postman, and webhooks, with the ability to run technical demos and build sandbox proofs of concept
- Experience supporting ISV or embedded-payments partnerships is highly desirable
- Successful track record of driving new businesses and quota attainment in a pre-sales role supporting large to mid-sized enterprises
- Ability to identify, qualify, and prioritize prospects with demonstrated results while leveraging expertise to gain credibility with key prospects
- Executive level presence with the maturity and strategic planning experience to lead large, complex sales opportunities
- Ability to assess a situation and quickly formulate the correct solution
- Advanced verbal and written communication skills with the ability to influence and negotiate complex sales deals
- Ability to liaise between the customer/prospect and the technical teams while translating business requirements into technical requirements
- Proven track record as a change manager and adept at building high performance partnerships while driving transformational breakthroughs within target accounts
- Ability to read, write, speak and understand the English language in a business environment.
Benefits
- Work from Home
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
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