• Handle IT support requests submitted via Slack, covering both routine issues and complex problems that require deeper technical investigation or elevated access • Resolve hardware, software, connectivity, and account-related issues for remote employees across macOS and Windows environments • Triage, prioritize, and manage your own ticket queue with minimal supervision, meeting defined SLA targets • Escalate issues to the next support level when they fall outside L2 scope, providing full context and steps already taken • Document resolutions clearly and contribute to the internal IT knowledge base to reduce repeat tickets • Manage user accounts, groups, and licenses in Microsoft Entra ID (Azure AD) and Microsoft 365 admin center • Handle access requests, permission changes, and offboarding tasks across Exchange Online, SharePoint, OneDrive, and Teams • Troubleshoot MFA issues and assist users with account access problems • Assist with SharePoint site administration and OneDrive configuration as needed • Support onboarding and offboarding workflows, including device enrollment, configuration, and deprovisioning via Rippling MDM • Troubleshoot endpoint issues across macOS and Windows, including application installation, OS updates, and performance problems • Assist with Sophos endpoint agent deployment, alert triage, and policy enforcement in coordination with the Senior Systems Administrator • Provide user-level support for core business platforms, including Slack, Zoom, 1Password, Jira, Confluence, Greenhouse, and Harvest • Assist users with SSO login issues, account access problems, and password-related requests • Support onboarding of new hires by provisioning accounts and licenses across the R&P platform stack • Communicate clearly with employees at all levels in written English — in Slack, Zoom, email, and documentation • Escalate complex issues to the Senior Systems Administrator with full context and steps already taken • Participate in async handoffs and status updates in a remote-first work culture.

• Serve as the first point of contact for incoming support requests, triaging and resolving issues or escalating when needed • Support customer-facing product issues by reproducing reported problems, documenting them clearly, and resolving or handing them off to engineering • Work on straightforward bug fixes under guidance and close the loop with the people who reported them • Provide internal IT support for employee accounts, access and permissions, hardware, software, and connectivity • Track tickets through resolution and keep status updates, notes, and ownership accurate and up to date • Write and maintain simple help documentation and internal knowledge base articles for recurring issues • Partner with support engineers and developers to identify patterns and reduce repeat tickets

• Define enterprise-wide architecture vision, principles, and standards. • Develop target-state business, application, data, integration, and technology architectures. • Align business objectives with SAP GROW and SAP S/4HANA Public Cloud capabilities. • Establish enterprise transformation roadmaps and modernization strategies. • Ensure architectural alignment across all transformation initiatives. • Lead enterprise-wide business process transformation initiatives. • Drive adoption of SAP Best Practices and Fit-to-Standard methodologies. • Facilitate executive workshops and business architecture discussions. • Identify opportunities for process simplification, automation, and standardization. • Support organizational change and digital transformation initiatives. • Establish architecture governance frameworks and decision-making processes. • Define integration strategies and establish API-first architecture approaches. • Promote clean-core and cloud-first design principles.

• Manage a project and provide guidance and direction for specific projects or sub-tasks • Participate in planning of engagement and in all tasks delegated by managers • Design, implement and manage accounting or audit projects • Analyze and develop client solutions with team • Interface with the client on a day-to-day basis • Direct the completion of project specific tasks within estimated time frames and budget constraints • Manage day-to-day activities and review work products for completeness and adherence to applicable regulations and customer requirements • Deliver presentations and lead client meetings