• Serve as the first point of contact for incoming support requests, triaging and resolving issues or escalating when needed • Support customer-facing product issues by reproducing reported problems, documenting them clearly, and resolving or handing them off to engineering • Work on straightforward bug fixes under guidance and close the loop with the people who reported them • Provide internal IT support for employee accounts, access and permissions, hardware, software, and connectivity • Track tickets through resolution and keep status updates, notes, and ownership accurate and up to date • Write and maintain simple help documentation and internal knowledge base articles for recurring issues • Partner with support engineers and developers to identify patterns and reduce repeat tickets

• Define enterprise-wide architecture vision, principles, and standards. • Develop target-state business, application, data, integration, and technology architectures. • Align business objectives with SAP GROW and SAP S/4HANA Public Cloud capabilities. • Establish enterprise transformation roadmaps and modernization strategies. • Ensure architectural alignment across all transformation initiatives. • Lead enterprise-wide business process transformation initiatives. • Drive adoption of SAP Best Practices and Fit-to-Standard methodologies. • Facilitate executive workshops and business architecture discussions. • Identify opportunities for process simplification, automation, and standardization. • Support organizational change and digital transformation initiatives. • Establish architecture governance frameworks and decision-making processes. • Define integration strategies and establish API-first architecture approaches. • Promote clean-core and cloud-first design principles.

• Manage a project and provide guidance and direction for specific projects or sub-tasks • Participate in planning of engagement and in all tasks delegated by managers • Design, implement and manage accounting or audit projects • Analyze and develop client solutions with team • Interface with the client on a day-to-day basis • Direct the completion of project specific tasks within estimated time frames and budget constraints • Manage day-to-day activities and review work products for completeness and adherence to applicable regulations and customer requirements • Deliver presentations and lead client meetings

Title: POS IT Support Specialist- Bank of America Stadium Location: Charlotte United States Categories Administrative Assistant HOURLY Brand Levy Sector Job title POS IT Support Specialist- Bank of America Stadium Position Type Part Time Location(s) 800 South Mint Street, Charlotte, NC, 28202, United States Job ID 1535497 Job Description: Levy Sector Position Title: POS IT Support Specialist Pay Range: $16/ hour We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1535497. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app. From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/ Job Summary Summary: We are seeking a reliable and tech-savvy POS Support Technician to join our event-day IT operations team. This event-based role involves monitoring and maintaining all Point of Sale (POS) systems, network cabling, and related infrastructure. The ideal candidate will be proactive, detail-oriented, and able to troubleshoot technical issues under pressure in a fast-paced event environment. Physical flexibility is required, including standing, walking, and occasional crawling. Key Responsibilities:Provide first-level troubleshooting and technical support for all POS equipment and systems during events.Collaborate effectively with team members and communicate clearly to resolve IT-related issues.Strictly follow all Levy and Compass Group IT policies, standards, and procedures.Maintain a clean, safe, and organized work environment; adhere to safety protocols at all times. Uphold a professional appearance in accordance with Levy and Compass Group dress code policies.Perform hard reboots of workstations based on daily open/close lists provided by Operations. Proactively walk event locations to ensure all POS systems are functioning correctly.Communicate with POS operators to confirm systems are operational and troubleshoot as needed. Possess a strong working knowledge of Ethernet network cabling and cable management practices.Understand USB device connectivity and proper use of system ports.Report unresolved IT issues to direct manager post-event before ending shift.Promptly escalate critical IT issues to upper management during events as necessary. Must be available to work all events at Bank of America Stadium, including MLS, NFL, concerts, and more.Perform additional duties as assigned. Qualifications:Basic understanding of IT systems, hardware, and troubleshooting.Excellent communication and problem-solving skills.Ability to work independently with minimal supervision. Comfortable with physical requirements such as walking long distances, standing for extended periods, and occasional crawling.Flexible availability, including nights, weekends, and holidays as needed for events. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Associates of Levy are offered many fantastic benefits. - Instapay (early access to your wages) and high interest savings both through the EVEN app - Associate Shopping Program - Health and Wellness Program - Discount Marketplace - Employee Assistance Program For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf