Role Description - Coordinación Regional: - Actuar como el nexo principal entre el equipo regional y los mercados locales, asegurando una comunicación fluida, ordenada y accionable. - Monitoreo Operativo: - Dar seguimiento continuo a la performance y a los principales indicadores de cada país para detectar riesgos de forma temprana. - Sinergia Multifuncional: - Conectar las demandas de los equipos locales con especialistas regionales de Performance, Data y Excelencia Operativa para canalizar soluciones efectivas. - Ejecución Estratégica: - Coordinar e impulsar la adopción de procesos, herramientas y planes de mejora alineados con las prioridades regionales. - Gestión de Negocio: - Preparar reportes, resúmenes estratégicos y actualizaciones clave para facilitar la toma de decisiones en las reuniones de seguimiento operativo. Qualifications - De 1 a 3 años de experiencia en operaciones, business operations, gestión de cuentas o coordinación de proyectos regionales. - Experiencia previa en industrias de e-commerce, retail, quick commerce, logística o marketplaces. - Capacidad demostrada para interpretar KPIs, analizar grandes volúmenes de datos y detectar desvíos operativos. - Manejo de herramientas de visualización de datos como Looker, Tableau, Looker Studio o lenguaje SQL. - Dominio de idioma inglés intermedio o avanzado (oral y escrito). Requirements - Crear valor para un gran ecosistema de negocio. - Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía. - Moverte a la velocidad de tus ideas y emprender. - Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios. - Generar impacto positivo en las personas y el planeta. - Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo. - En PedidosYa, el impacto no se mide solo en resultados sino en cómo los alcanzamos. - Lo que lográs es clave, pero el “cómo” lo hacés es lo que nos define. - Jugando en equipo, hacemos que el negocio y nuestro ecosistema sigan creciendo, mientras le simplificamos el día a día a millones de personas. Benefits - La diversidad de talento potencia nuestra Cultura y nuestra organización. - Promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. - Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales. - En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. - Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto.

• Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact • Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI • Create KPIs to analyze and discover possible growing issues and opportunities for improvement • Develop tools and processes to support continuous improvement initiatives • Create new rules for our data engine, to support strategic root cause corrections • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams • Document all actions in accordance with standard company policies and procedures • Coordinate with field technicians during installation and operational issue resolution • Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles • Perform basic systems testing and operational tasks. (Installation of patches, network connectivity testing, script execution, etc.) • Lead multiple ad hoc technical teams in operational environments with high uptime requirements • Train and Support Tier 1 team on new Systems, Devices and Projects.

Role Description A teletherapy platform delivering Medicaid-focused mental health care across multiple US states is looking for a Provider Operations Coordinator to own the full provider onboarding lifecycle and become the single point of contact for every newly hired clinician. The company is scaling rapidly, with inbound patient demand at all-time highs and expected to double. It runs a lean core team supported by a small offshore operations group, and prioritizes integrity, ownership, precision, and compassion when serving vulnerable populations. - Conduct comprehensive 3–4 hour onboarding calls. - Train providers on EHR systems via screenshare. - Manage pre-call setup and credentialing coordination. - Maintain a detailed multi-column tracker covering each provider's onboarding journey. - Independently run onboarding within the first month. - Proactively manage provider supply to avoid capacity constraints. Qualifications - 2–5 years of experience in healthcare operations, provider support, or a provider-facing coordination role (telehealth, digital health, or healthcare BPO preferred). - Demonstrated experience independently delivering onboarding, training, or system walkthroughs to providers, clients, or professional audiences via screenshare, including multi-hour sessions. - Hands-on proficiency with screenshare and collaboration tools (Zoom, Google Meet, Google Workspace) and a track record of quickly learning and operating new software platforms. - Experience owning and maintaining complex, multi-step workflows or trackers with 15+ data points (e.g., Airtable, Smartsheet). - Experience serving as the primary point of contact for providers, clients, or vendors across an end-to-end process. - C1+ English (CEFR) for client-facing presentations and high-volume written provider correspondence. Requirements - Hands-on experience with an EHR/EMR platform (e.g., Tebra, EGMED, Epic, Athenahealth, eClinicalWorks, SimplePractice, or TherapyNotes). - Familiarity with healthcare credentialing and provider enrollment concepts (CAQH, Medicaid, multi-state payer applications). - Prior experience at a mental health or behavioral health tech company (e.g., Headway, Grow Therapy, Rula, Spring Health, Lyra, Talkspace, BetterHelp, Charlie Health). - Experience creating SOPs, process documentation, or workflow automation. - HR/payroll platform experience (e.g., Rippling) for timesheet and payroll coordination. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote—work from anywhere. - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting. - Generous PTO: In accordance with company policy. - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees. - Direct Mentorship: Guidance from international industry experts. - Learning & Development: Ongoing access to resources for professional growth. - Global Networking: Connect with professionals worldwide. Company Description Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: Watch here

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date. • Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes. • Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team. • Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset. • Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes. • Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises. • Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story. • Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.