Stem, Inc.

Role Description We are looking for a Power Plant Operations Engineer (PPOE) to join our Network Operations team that operates, maintains, and optimizes performance of Stem’s full portfolio of C&I-sited behind-the-meter (BTM) and front-of-the-meter (FTM) energy storage systems (ESS). You will have the opportunity to work with a stellar team building bleeding edge technologies in Artificial Intelligence, IOT Networking, Energy Storage use-cases and advanced hardware/controls integration to revolutionize the grid. An ideal candidate has a solid Power Electronics background and loves being the subject matter expert (SME) on deployed systems, developing and owning technical relationships with equipment OEMs, identifying and resolving equipment and operational issues, and representing Stem in mission-critical operational improvement relationships with partners and asset owners to achieve real business outcomes. We seek a customer-oriented, hands-on self-starter who is analytical and detail-oriented, with a commitment to excellence and a passion to create world-class solutions. To succeed at Stem, they must take ownership, be curious and motivated, and be prepared to be part of a first-in-class, high-performance team. Responsibilities - Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact. - Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI. - Create KPIs to analyze and discover possible growing issues and opportunities for improvement. - Develop tools and processes to support continuous improvement initiatives. - Create new rules for our data engine, to support strategic root cause corrections. - Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. - Document all actions in accordance with standard company policies and procedures. - Coordinate with field technicians during installation and operational issue resolution. - Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles. - Perform basic systems testing and operational tasks (Installation of patches, network connectivity testing, script execution, etc.). - Lead multiple ad hoc technical teams in operational environments with high uptime requirements. - Train and Support Tier 1 team on new Systems, Devices and Projects. Requirements - BS degree from an accredited college or university in Electrical Engineering or related field. - 1-3+ years’ experience with systems that incorporate batteries, solar, and power conversion systems. - Aptitude to quickly learn new systems/technical applications. - Self-motivated, detail-oriented personality, demanding high quality performance from self and colleagues. - Basic knowledge of network communication architectures and protocols. - Strong communication skills, with the ability to communicate clearly with customers and Stem technical personnel in high stress situations. - Ability to think creatively to resolve problems. - Experience with Jira & Confluence, SQL, Python, Linux/command line, Big Data visualization, relational databases are a plus. - Knowledge in electrical power and metering systems a plus. Benefits - A competitive compensation package, including eligibility for a bonus or commission based on the role. - Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage). - 401k (pre- or post-tax) on first day of employment. - 12 paid calendar holidays per year. - Flexible time-off.

Role Description As Account Manager for our Developer Partners, you will report to the Customer & Partner Operations organization. You will be responsible for actively supporting the company’s ongoing business relationships with our strategic partners who own the portfolios of assets we manage and operate. You will collaborate with all internal functional areas, working closely with Programs and Finance, to ensure we deliver exceptional results to our project owners and realize a meaningful return on their investment. This will include working directly with our Programs, Data, Finance, and Network Operations teams. This position requires a driven and talented professional with strong customer service capabilities, a collaborative work ethic, the ability and curiosity to learn technical concepts, solid problem-solving skills, and a positive & professional demeanor. - Shepherd partners through the onboarding/enablement process of new systems. - Develop the technical expertise to internally advocate for performance improvements and new solutions. - Track performance metrics, assemble client-facing documents and communicate them clearly on a regular cadence. - Support Programs by proactively monitoring portfolio system performance to meet contractual obligations with project owners. - Build and maintain strong, long-lasting relationships with key project developers and asset owners. - Work with the greater Stem Operations team to serve as the voice for your customers. - Understand the utility programs & other value streams critical to the success of the portfolios/assets managed. - Ensure successful delivery of commercial terms and agreements with project developers and owners. - Serve as the primary point of contact for all inquiries from named partner accounts. - Identify process or product obstacles to portfolio performance and recommend solutions. - Work with Account Executives to increase solution value and customer satisfaction. - Respond to customer requests relating to system performance, billing, software use, and more. - Maintain ownership of the partner relationship throughout the customer lifecycle. - Shape the direction of a dynamic and evolving Customer Operations team through process optimization. Qualifications - Proven account management or other relevant experience. - Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization. - Proven ability to manage multiple projects at a time while paying strict attention to detail. - Demonstrated experience quickly learning new technical & analytical concepts. - Ability to conduct software demonstrations and training. - A strong aptitude for technical and business concepts. - Experience with salesforce.com. - 5+ years of experience in a professional role with at least: - 2 years of experience in the energy or high-tech sector. - Experience related to renewable project development or finance is a plus. - Three or more years of experience in a customer-facing role. - BA/BS degree or equivalent. Requirements - A self-starter with relevant experience, a problem solver and strategic thinker with a customer-first mentality. - A proven track record in delivering exceptional account support. Benefits - A competitive compensation package, including eligibility for a bonus or commission based on the role. - Full health benefits on the first day of employment (several medical plan options, dental plans, FSA/HSA with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage). - 401k (pre- or post-tax) on the first day of employment. - 12 paid calendar holidays per year. - Flexible time-off. Company Description Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

Role Description As Account Manager for our Developer Partners, you will report to the Customer & Partner Operations organization. You will be responsible for actively supporting the company’s ongoing business relationships with our strategic partners who own the portfolios of assets we manage and operate. This will include: - Collaborating with all internal functional areas, working closely with Programs and Finance. - Delivering exceptional results to project owners and realizing a meaningful return on their investment. - Working directly with our Programs, Data, Finance, and Network Operations teams. - Being part of a commercial team striving to address major business opportunities and extend industry leadership. This position requires a driven and talented professional with strong customer service capabilities, a collaborative work ethic, the ability and curiosity to learn technical concepts, solid problem-solving skills, and a positive & professional demeanor. Responsibilities - Shepherd partners through the onboarding/enablement process of new systems. - Develop the technical expertise to internally advocate for performance improvements and new solutions. - Track performance metrics, assemble client-facing documents, and communicate them clearly on a regular cadence. - Support Programs by proactively monitoring portfolio system performance to meet contractual obligations with project owners. - Build and maintain strong, long-lasting relationships with key project developers and asset owners. - Serve as a trusted advisor with key operational stakeholders at all relevant levels of their organization. - Work with the greater Stem Operations team to serve as the voice for your customers. - Understand the utility programs & other value streams critical to the success of the portfolios/assets managed. - Ensure successful delivery of commercial terms and agreements with project developers and owners. - Serve as the primary point of contact for all inquiries from named partner accounts. - Identify process or product obstacles to portfolio performance and recommend solutions. - Work with Account Executives to increase solution value and customer satisfaction. - Respond to customer requests related to system performance, billing, software use, and more. - Maintain ownership of the partner relationship throughout the customer lifecycle. - Shape the direction of a dynamic and evolving Customer Operations team through process optimization. Qualifications - Proven account management or other relevant experience. - Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization. - Proven ability to manage multiple projects at a time while paying strict attention to detail. - Demonstrated experience quickly learning new technical & analytical concepts. - Ability to conduct software demonstrations and training. - A strong aptitude for technical and business concepts. - Experience with salesforce.com. - 5+ years of experience in a professional role with at least 2 years in the energy or high-tech sector. - Experience related to renewable project development or finance is a plus. - Three or more years of experience in a customer-facing role. - BA/BS degree or equivalent. Requirements - A self-starter with relevant experience, a problem solver, and a strategic thinker with a customer-first mentality. - A proven track record in delivering exceptional account support. Benefits - A competitive compensation package, including eligibility for a bonus or commission based on the role. - Full health benefits on the first day of employment (multiple medical plan options, dental plans, FSA/HSA with employer contribution, employer-paid vision/LTD/STD/Life, and voluntary coverage). - 401k (pre- or post-tax) on the first day of employment. - 12 paid calendar holidays per year. - Flexible time-off.

• Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact • Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI • Create KPIs to analyze and discover possible growing issues and opportunities for improvement • Develop tools and processes to support continuous improvement initiatives • Create new rules for our data engine, to support strategic root cause corrections • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams • Document all actions in accordance with standard company policies and procedures • Coordinate with field technicians during installation and operational issue resolution • Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles • Perform basic systems testing and operational tasks. (Installation of patches, network connectivity testing, script execution, etc.) • Lead multiple ad hoc technical teams in operational environments with high uptime requirements • Train and Support Tier 1 team on new Systems, Devices and Projects.

• Develop, implement, and deploy machine learning models and statistical analyses to optimize energy storage and solar asset performance across Stem's portfolio • Design and build data pipelines to extract, transform, and analyze large-scale datasets from energy systems • Collaborate with software engineering, product management, and energy experts to integrate data-driven solutions into PowerTrack platforms • Create data visualizations, dashboards, and reports to communicate insights and recommendations to stakeholders • Conduct exploratory data analysis to identify trends, patterns, and opportunities for improving system performance and business outcomes

• Responsible for overseeing and alignment of the current and future design, and architecture of data processing • Act as technical liaison between engineering, product, and business stakeholders • Design, develop, and maintain end-to-end full stack features across web applications • Ensure proper security best practices are followed for all aspects of development and deployment of production systems/services • Participate in code reviews, provide constructive feedback, and mentor junior developers • Stay current with emerging technologies and propose new tools that improve development efficiency and quality • Collaborate with DevOps teams to implement CI/CD pipelines, containerization strategies, and monitoring solutions for deployed applications.

About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence. Stem is a global leader reimagining technology to support the energy transition. Turning complexity into clarity, and potential into performance. We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight. With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects. Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems. Job Duties: Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact. Become the product’s subject matter expert (SME) and be the main point of contact for the operation team. Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI. Create KPIs to analyze and discover possible growing issues and opportunities for improvement. Develop tools and processes to support continuous improvement initiatives. Create new rules for our data engine, to support strategic root cause corrections. Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Document all actions in accordance with standard company policies and procedures. Coordinate with field technicians during installation and operational issue resolution. Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles. Perform basic systems testing and operational tasks. (Installation of patches, network connectivity testing, script execution, etc.) Lead multiple ad hoc technical teams in operational environments with high uptime requirements. Train and Support Tier 1 team on new Systems, Devices and Projects. May Telecommute. Job Requirements: Employer will accept a Master's degree in Electrical Engineering or a related field. Contact Instructions: Email resume to cassie.bare@stem.com. Must reference job 11384.13.16. Salary Range $95,056.00 - $142,440.00 Per Year What We Offer: At Stem, you will work in a growing, innovative, mission-driven company with talented colleagues that have a passion for building renewable energy systems. Stem offers competitive compensation as well as a comprehensive set of benefits to support the health and wellness of our employee including: - A competitive compensation package, including eligibility for a bonus or commission based on the role. - Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage) - 401k (pre- or post-tax) on first day of employment - 12 paid calendar holidays per year - Flexible time-off Learn More To learn more about Stem, visit our stem.com where you’ll find information about our solutions, technology, partners, case studies, resources, latest news and more. Here are some relevant links: - Company Overview - Newsroom - Insights - LinkedIn Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence. Stem is a global leader reimagining technology to support the energy transition. Turning complexity into clarity, and potential into performance. We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight. With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects. Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems. Job Duties: Design, develop, and deliver a service line focused on providing revenue modeling, market insights, and strategic advisory to customers in the power and energy storage sector. Responsible for originating and executing client engagements that assess project feasibility, wholesale market participation opportunities, and economic value across key ISO markets (e.g., CAISO, ERCOT, PJM, NYISO, ISO-NE). Drive business development and customer relationships to grow Stem’s advisory footprint. Work closely with internal teams across Sales, Product, Policy, Engineering, and Marketing to align client needs. Job Requirements: - Position requires domestic travel. May telecommute from anywhere in the U.S. - Employer will accept a Master’s degree in Business, Energy Science, Engineering, Economics, Math or related field and four years of experience in the job offered or in a Power Market-related occupation. Must reference job #36 when submitting your application. Salary Range $120,560.00 - $180,840.00 What We Offer: At Stem, you will work in a growing, innovative, mission-driven company with talented colleagues that have a passion for building renewable energy systems. Stem offers competitive compensation as well as a comprehensive set of benefits to support the health and wellness of our employee including: - A competitive compensation package, including eligibility for a bonus or commission based on the role. - Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage) - 401k (pre- or post-tax) on first day of employment - 12 paid calendar holidays per year - Flexible time-off Learn More To learn more about Stem, visit our stem.com where you’ll find information about our solutions, technology, partners, case studies, resources, latest news and more. Here are some relevant links: - Company Overview - Newsroom - Insights - LinkedIn Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

• Develop and execute integrated campaigns across owned, earned, and paid channels (website, email, social, and digital media) that support brand awareness and business objectives • Support website and digital content strategy by contributing to messaging, campaign pages, and performance-driven content that aligns with go-to-market priorities • Develop and execute strategic communications plans for external audiences, including media relations, press releases, and stakeholder engagement to enhance company visibility and reputation • Serve as a key point of contact for media interactions, managing inquiries, coordinating interviews, and ensuring consistent messaging • Partner with marketing leadership to align brand messaging and communications strategies across all external channels and campaigns • Collaborate with executive staff to develop key messaging themes and narratives that support company goals and product launches • Oversee the creation of high-quality content including executive communications, press releases, customer announcements, blog posts, and thought leadership articles • Support internal communications initiatives to promote organizational alignment, employee engagement, and company culture • Support executive preparation for media interviews, speaking engagements, and industry events • Manage relationships with external PR agencies, media organizations, and communication vendors • Promote events, conferences, and tradeshows through targeted communication activities • Other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Staff Account Manager, you will report to the VP of Global Sales and be responsible for developing and managing a channel-driven sales pipeline of Project Developers and Independent Power Producers, focusing on Utility Scale solar and storage developer accounts across designated U.S. markets. You will also establish initial relationships with large, high-potential strategic customers, which will be jointly managed with you and the relevant cross-functional teams. In this role, you will build a pipeline of high-value partner accounts and project opportunities for Stem’s Software Division and convert these into strategic accounts with expansion and upselling potential aligned to our product roadmap and modular offerings. This role requires a driven, commercially minded sales professional with a strong understanding of the solar and BESS ecosystem, capable of: - Identifying and engaging developer partners - Influencing key decision-makers - Translating technical requirements into commercial opportunities - Building a robust project pipeline - Consistently exceeding sales targets Qualifications - 8-10 years successfully selling big ticket, long sales cycles, complex technical solutions that include software/intelligence with strong quota/goal attainment - Strong interpersonal skills and demonstrated success in selling to executive decision makers - Proven track record of exceeding sales targets and outpacing peers - A high level of professionalism and integrity - An assertive mentality, strong negotiation skills, a sense of initiative, and drive to exceed goals - A self-starter who requires limited supervision - Ability to accurately forecast deal timelines and probability of success - Ability to sell within the framework of a mainstream methodology (Miller Heiman, Challenger, Solution Selling, etc.) - Preferably an understanding of solar and storage project developer and independent power producer business models and value drivers - Preferably with experience either selling to or direct involvement with successful renewable project development and deployment, including hands-on experience with grid interconnection procedures, renewable project financing, and solar ITC mechanics and financing - Business, technical or engineering background preferred Requirements - Achieve sales targets by executing on an aggressive energy storage and solar sales pipeline comprised primarily of renewable energy project developer and asset owner accounts - Build and sustain long-term partner relationships by delivering win-win EMS Edge and Cloud solutions to renewable energy developers and independent power producers - Closely collaborate with cross-functional teams (including Product, Product Marketing, Commercial Operations, Delivery, and Sales Support) to ensure partner needs are addressed and obligations are met - Attend and present at select trade shows and conferences - Work with Marketing, Product Marketing & Business Development to identify and execute on Partner lead generation campaigns - Maintain NetSuite & Jira Boards and keep management and other key stakeholders appraised on sales activities and pipeline - Own and progress assigned opportunities through the full sales cycle, coordinating internal and external stakeholders as required Benefits - A competitive compensation package, including eligibility for a bonus or commission based on the role. - Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage) - 401k (pre- or post-tax) on first day of employment - 12 paid calendar holidays per year - Flexible time-off