Role Description A teletherapy platform delivering Medicaid-focused mental health care across multiple US states is looking for a Provider Operations Coordinator to own the full provider onboarding lifecycle and become the single point of contact for every newly hired clinician. The company is scaling rapidly, with inbound patient demand at all-time highs and expected to double. It runs a lean core team supported by a small offshore operations group, and prioritizes integrity, ownership, precision, and compassion when serving vulnerable populations. - Conduct comprehensive 3–4 hour onboarding calls. - Train providers on EHR systems via screenshare. - Manage pre-call setup and credentialing coordination. - Maintain a detailed multi-column tracker covering each provider's onboarding journey. - Independently run onboarding within the first month. - Proactively manage provider supply to avoid capacity constraints. Qualifications - 2–5 years of experience in healthcare operations, provider support, or a provider-facing coordination role (telehealth, digital health, or healthcare BPO preferred). - Demonstrated experience independently delivering onboarding, training, or system walkthroughs to providers, clients, or professional audiences via screenshare, including multi-hour sessions. - Hands-on proficiency with screenshare and collaboration tools (Zoom, Google Meet, Google Workspace) and a track record of quickly learning and operating new software platforms. - Experience owning and maintaining complex, multi-step workflows or trackers with 15+ data points (e.g., Airtable, Smartsheet). - Experience serving as the primary point of contact for providers, clients, or vendors across an end-to-end process. - C1+ English (CEFR) for client-facing presentations and high-volume written provider correspondence. Requirements - Hands-on experience with an EHR/EMR platform (e.g., Tebra, EGMED, Epic, Athenahealth, eClinicalWorks, SimplePractice, or TherapyNotes). - Familiarity with healthcare credentialing and provider enrollment concepts (CAQH, Medicaid, multi-state payer applications). - Prior experience at a mental health or behavioral health tech company (e.g., Headway, Grow Therapy, Rula, Spring Health, Lyra, Talkspace, BetterHelp, Charlie Health). - Experience creating SOPs, process documentation, or workflow automation. - HR/payroll platform experience (e.g., Rippling) for timesheet and payroll coordination. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote—work from anywhere. - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting. - Generous PTO: In accordance with company policy. - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees. - Direct Mentorship: Guidance from international industry experts. - Learning & Development: Ongoing access to resources for professional growth. - Global Networking: Connect with professionals worldwide. Company Description Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: Watch here

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date. • Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes. • Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team. • Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset. • Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes. • Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises. • Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story. • Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date. • Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes. • Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team. • Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset. • Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes. • Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises. • Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story. • Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

Role Description We're hiring a Senior Analyst, Stock Operations to support the day-to-day administration and operation of Nscale's global equity programs. This is an individual contributor role within the People team, as part of the Reward function, reporting directly to the Director, Equity Operations. You'll work closely with Reward, Payroll, Finance, Legal, Tax, HR Operations, People Partners, and external vendors to ensure equity programs are administered accurately, efficiently, and in line with internal controls and regulatory requirements. This role is important to delivering operational excellence across Nscale's equity programs while helping create a consistent, high-quality employee experience throughout the equity lifecycle. You'll bring a strong operational mindset to a fast-paced, high-growth environment where accuracy, partnership, and continuous improvement matter. Responsibilities - Equity Administration & Operations - Administer day-to-day equity plan activities, including grants, vesting events, exercises, releases, transfers, and terminations. - Support the administration of global employee and executive equity programs through Nscale's equity management platform. - Process equity transactions accurately in accordance with plan rules, internal controls, and established service levels. - Maintain employee equity records and help ensure data integrity across equity, HRIS, payroll, and finance systems. - Partner with stock plan vendors and administrators to resolve operational issues and support the smooth execution of equity events. - Reporting & Analysis - Prepare recurring and ad hoc equity reports for Reward, Finance, Payroll, Legal, Tax, Accounting, and senior stakeholders. - Support equity reconciliations and data validation activities across multiple systems. - Assist with equity expense reporting, forecasting, and audit requests. - Produce analysis to support annual refresh cycles, grant recommendations, and executive decision-making. - Monitor operational metrics and identify trends, risks, and opportunities for process improvement. - Employee Support & Communications - Manage the equity operations mailbox and serve as a first point of contact for employee equity-related enquiries. - Draft and maintain employee communications, FAQs, educational materials, and guidance documents. - Support employee education initiatives related to stock plans, vesting, exercises, taxation, and equity program changes. - Partner with HR Operations and People Partners to help deliver a consistent employee experience across the equity lifecycle. - Compliance & Controls - Assist with internal and external audit requests by preparing supporting documentation and reports. - Ensure compliance with applicable securities regulations, insider trading requirements, and internal governance standards. - Support the preparation of data required for board reporting and annual filings. - Escalate risks, issues, and process gaps appropriately while proposing practical solutions. - Process Improvement & Stakeholder Partnership - Identify opportunities to automate, streamline, and improve equity administration processes. - Support Workday, equity platform, and broader systems enhancement projects. - Assist with the implementation and testing of new processes, controls, and technologies. - Work closely with the Equity Operations leader and cross-functional stakeholders to provide accurate, timely information that supports decision-making. Qualifications - Experience in stock plan administration, equity compensation, share plan operations, or a related field, either in-house or consulting. - Experience administering employee equity plans in a multinational or publicly traded company environment. - Understanding of stock options, RSUs, RSAs, Performance Awards, vesting schedules, exercises, and employee share plans. - Experience preparing operational reports and analysing equity data. - Strong Excel skills and comfort working with large datasets. - Excellent attention to detail and commitment to accuracy. - Strong organisational and prioritisation skills, with the ability to manage multiple deadlines. - Effective written and verbal communication skills, including drafting employee-facing communications. - Collaborative, proactive, and comfortable working in a fast-paced, high-growth environment. Benefits - Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. - Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. - Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support. - Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.