ABC Legal Services logo
ABC Legal Services

Re-Imagining Court Filing and Service of Process

Coverage Operations Specialist

Location

Mississippi

Posted

22 hours ago

Salary

$20 - $22 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Coverage Operations Specialist

ABC Legal Services

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date. • Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes. • Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team. • Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset. • Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes. • Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises. • Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story. • Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

Job Requirements

  • 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
  • Comfortable and efficient on the phone, with strong verbal and written communication.
  • Genuinely organized. You manage many open items at once without letting anything slip.
  • Calm and decisive under deadline pressure; you make the call and keep moving.
  • Tech-comfortable and quick to learn new platforms.
  • High school diploma or equivalent.

Benefits

  • Health, Dental, and Vision Insurance
  • 401(k) with Company Matching
  • Paid Time Off
  • 7 Paid Company Holidays
  • 4 Floating Holidays per Year
  • Life Insurance and AD&D Insurance
  • Long-Term Disability
  • Health Care Reimbursement Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account
  • Employee Assistance Program (EAP)
  • Pet Insurance

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