• Respond to technical support requests through email, chat, or phone • Troubleshoot and resolve issues related to hardware, software, networks, and systems • Install, configure, and maintain applications or tools as required • Document issues, solutions, and troubleshooting steps in helpdesk systems • Escalate complex issues to senior IT staff when needed • Monitor system performance and identify recurring problems • Assist in onboarding users by setting up accounts, access, and devices • Maintain inventory of equipment and track IT related assets • Support updates, patches, and security maintenance activities

• Lead and develop high-performing IT principles and processes. • Create a collaborative, accountable team culture. • Partner with Business Operations to understand needs and priorities. • Translate business requirements into practical IT solutions. • Oversee IT operations, service delivery, and incident management. • Drive continuous improvement across systems, processes, and ways of working. • Contribute to IT strategy, risk management, and technology roadmaps. • Communicate clearly with technical and non-technical audiences. • Manage Testlio Tool stack.

• Provide exceptional customer service to Sago respondents through inbound/outbound voice process, aiming to drive respondent satisfaction and retention. • Manage high volumes of inbound/outbound calls and providing high quality support to respondents while documenting all reach outs • Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service • Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible • Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required timeframe per highest quality standards • Work with internal teams to troubleshoot issues that impact respondent experiences • Escalate complex issues appropriately and follow up to ensure timely resolution though outbound calls • Learn and stay up-to-date on Sago’s technologies and procedures-tech savvy • Maintaining customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality and discipline targets within stipulated timelines

• Report directly to the Chief Audit Executive. • Serve as the company's leader for all technology-related audit work. • Help develop the Internal Audit function from an IT perspective. • Plan, execute, and oversee a wide range of IT audits, including SOX ITGC testing and application controls testing, infrastructure reviews, IT risk assessments, and various operational audits. • Manage a team of internal and co-sourced resources, ensuring their work aligns with Accelerant's quality standards and strategic objectives. • Collaborate closely with business process auditors and leaders across product, technology, reinsurance, risk and compliance, finance and accounting, and operations to proactively identify risks and drive improvements in controls and operations.