• Analyze and resolve Encompass errors and failures efficiently and accurately. • Maintain comprehensive knowledge of compliance guidelines, regulations, and industry standards relevant to mortgage lending. • Utilize Mavent proficiently, including interpreting and applying Mavent codes to maintain compliance. • Collaborate with loan officers, processors, and underwriters to address compliance issues promptly. • Document and report compliance-related findings and corrections clearly and concisely. • Support internal compliance audits and assist in corrective action plans as needed.

• Forecast workload, volumes, and resource needs across customer support and related service teams • Analyze and interpret volume and productivity data from Salesforce and BI tools • Lead the optimization and data integrity of residential forecasting models • Build and maintain custom capacity plans and headcount reports • Update capacity plans monthly for accurate resource analysis • Present monthly headcount and forecast attainment reports to the senior leadership team • Partner with department leaders to translate new business processes into actionable headcount needs • Collaborate with BI and Data teams to ensure data accuracy • Identify and suggest innovative tools or methods to improve forecasting accuracy

• Acts as the point of contact for clients during DISCO Managed Review projects • Manages teams of reviewers and provides necessary feedback and guidance to ensure speed and accuracy • Structures review workflows, including QC workflows, based on the needs of individual review projects • Guides the team and trains junior colleagues to foster a collaborative team environment • Creates and refines DISCO standard documentation, including review protocols, status reports, training guides and review workflows • Works closely with clients to understand how cutting-edge tech is applied to document review

Role Description Join E2 Optics as a Regional Quality Manager! Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry—powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow. At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA—we believe in lifting each other up, mentoring with purpose, and celebrating every win. If you’re looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. - Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures. - Promotes company Core Values to foster and safeguard family-centric culture. - In cooperation with the Director of Quality, develops and manages corporate quality initiatives to build a world-class program for US operations with the exception of one specific Strategic Account. - Works with personnel in all areas and at all levels to achieve consistent Quality management practices throughout the US. - Provides support to regional field leadership helping them build and maintain awareness of developing Quality Management solutions and adopt best practices. - Maintains Quality Management programs for incorporation into the operational policies of the organization to provide regional construction operations leadership and consistency. - Determines corrective or preventative measures where indicated and verifies measures have been implemented. - Communicates the expectations, goals, standards, and metrics used to measure progress. - Attends and supports required Quality Management meetings with all levels of both internal and external parties. - Develops, follows-up and verifies completion of action items based off KPI’s. - Maintains Quality Management leadership and awareness skills among site Quality Managers to support compliance with internal and external requirements. - Manages Quality training needs in accordance with both E2 Optics and customer guidelines. - Provides technical and regulatory compliance expertise and support throughout the US operations under this description. - Leads the investigation of quality challenges at region sites and cooperates in the preparation of material and evidence for organization use in lessons learned communications. - Reviews, compiles and submits Quality Management reports required by strategic account operation under this description. - Develop and execute the company-wide strategy for Quality Assurance (QA), Quality Control (QC), and Technical Training across all operations. - Lead cross-functional quality programs to ensure consistent standards and continuous improvement across field operations. - Define, standardize, and continuously improve QA/QC procedures specific to structured cabling, OSP, AV, DAS, and data center systems. - Oversee jobsite inspections, audits, and closeout documentation to ensure work meets NEC, BICSI, TIA, and customer-specific standards. - Oversee inspections, audits, and compliance efforts to meet internal standards and industry regulations. - Collaborate with project, field, and engineering teams to identify quality gaps and implement corrective actions. - Support ongoing workforce development, leadership training, and career pathing for technical roles. - Support onboarding and certification programs for new hires, including BICSI and client-specific requirements. - Support a technical training organization that equips employees with knowledge, certifications, and hands-on skills to perform at the highest level. - Establish and monitor KPIs and metrics for quality performance and training effectiveness. - Champion a culture of accountability, safety, and continuous learning across the organization. - Lead, mentor and support QA/QC and technical training teams across multiple locations. - Travel: The individual in this role should be able and willing to travel as required by E2 Optics. Qualifications - Bachelor’s Degree preferred in Engineering, Construction Management, Business, or related field. - 5+ years Quality Management experience in progressively responsible leadership roles will be considered in lieu of a bachelor’s degree. - BICSI RCDD, PMP, or equivalent certifications preferred. - Knowledge of business and management principles involved in strategic planning, resource allocation, standard modeling (SOP), leadership technique, production methods, and coordination of people and resources. - Knowledge of laws, legal codes, government regulations, and requirements. - Knowledge of materials, methods, and the tools involved in the construction or repair of buildings, or other structures within Regional Datacenters. - Proficient in using a computer and MS Office (Outlook, Word, Excel, Visio, etc.) and MS Project. - 5+ years progressively responsible leadership roles with quality management experience in the low voltage, structured cabling, or data center construction industries. - Experience understanding of BICSI standards, ANSI/TIA codes, and electrical/communications best practices. - Extensive knowledge of QA/QC frameworks, regulatory standards, and technical best practices. - Proven ability to build and scale quality programs in high-growth and field-based environments. Benefits - Competitive pay - Opportunities for professional development and career growth - BICSI training facilities - A supportive and inclusive work environment - Health, dental, and vision insurance - Paid time off and holidays Work Environment and Physical Demands The standard work environment for this position includes both indoor business office settings and construction environments. The noise level is usually moderate. While performing the duties of this job, the employee is regularly required to: - sit, talk or hear, use hands, stoop, kneel, reach with hands and arms, and talk or hear. - frequently required to stand and walk. - regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. - regularly carry and climb ladders up to 20 feet. - operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies). - work in tight, confined spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Disclaimer The above job definition information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.