• Own and grow a portfolio of carrier and telco partnerships • Build and own a joint business plan for each anchor partner • Carry and exceed new and expansion ARR targets across the partner portfolio • Build and drive partner enablement, train and certify partner sellers and SEs • Build executive sponsorship and seller-level mindshare across each partner

• Develop professional relationships with our clients • Guide clients through increasing their dealership's online presence • Responsible for maintaining customer relationships and selling additional services • Communicate effectively about services and their value • Comfortable using different tools and interpreting data • Perform Monthly Reporting Calls with Clients • Promote and Sell Additional Marketing and Addon Website Services • Assess and monitor website and marketing services for quality standards • Facilitate a seamless client onboarding process • Handle incoming customer comments and follow up for resolution • Keep records of customer interactions and process accounts • Identify retention risks and work proactively to eliminate them • Participate in educational opportunities to update job knowledge.

• Proactively sell iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity businesses across Australia • Own the full customer journey for new accounts, from first conversation through onboarding and into long-term success • Lead onboarding for the accounts you close, ensuring customers are fully set up, trained, and confident using the platform • Build trusted relationships with owners and operators, understanding their goals and helping them use iClassPro to achieve them • Identify upsell and cross-sell opportunities when appropriate and in the customer’s best interest • Partner closely with Sales, Onboarding, Support, and Product teams to deliver a seamless customer experience • Act as the voice of the customer internally by sharing feedback, trends, and ideas for improvement

Role Description We are hiring an Account Manager for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You’ll manage 25–30 client accounts , acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong. This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance. Experience working in digital marketing agencies is required. Qualifications - Minimum 3 years of experience as an Account Manager, Client Success Manager or related field. - Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc. - Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads. - Friendly, confident demeanor with a standout smile and energy that puts clients at ease. - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. - Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills. - Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. - Fluent in English, oral and written. Requirements - Manage and nurture 25–30 client accounts across various industries. - Translate technical digital marketing updates into clear, client-friendly communication. - Act as the main point of contact for all client queries, status updates, and feedback. - Ensure project deliverables are met on time by coordinating efficiently with the internal team. - Prioritize requests based on impact and team capacity — avoiding overload on any one specialist. - Proactively report progress, task completions, and updates without needing reminders. - Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams. - Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp. - Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics. Benefits - Remote Status: Fully Remote - Salary: 2000 - 2200 - Internal Job ID: 1366 - Working Hours: 9 am to 5 pm EST