Role Description We are hiring an Account Manager for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You’ll manage 25–30 client accounts , acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong. This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance. Experience working in digital marketing agencies is required. Qualifications - Minimum 3 years of experience as an Account Manager, Client Success Manager or related field. - Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc. - Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads. - Friendly, confident demeanor with a standout smile and energy that puts clients at ease. - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. - Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills. - Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. - Fluent in English, oral and written. Requirements - Manage and nurture 25–30 client accounts across various industries. - Translate technical digital marketing updates into clear, client-friendly communication. - Act as the main point of contact for all client queries, status updates, and feedback. - Ensure project deliverables are met on time by coordinating efficiently with the internal team. - Prioritize requests based on impact and team capacity — avoiding overload on any one specialist. - Proactively report progress, task completions, and updates without needing reminders. - Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams. - Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp. - Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics. Benefits - Remote Status: Fully Remote - Salary: 2000 - 2200 - Internal Job ID: 1366 - Working Hours: 9 am to 5 pm EST

• Develop and maintain strong relationships with key decision-makers and stakeholders within assigned customer accounts. • Create and execute strategic account plans focused on customer retention, growth, and long-term partnership development. • Understand customer business objectives, challenges, and priorities, aligning Velsera solutions to support their success. • Identify opportunities for upselling, cross-selling, and expansion of Velsera products and services. • Lead customer renewal discussions and support contract negotiations to ensure continued customer success and business growth. • Anticipate and mitigate customer challenges through proactive engagement and account management methodologies. • Partner closely with Customer Success, Professional Services, Product, Support, and Sales teams to ensure a seamless customer experience. • Facilitate regular business reviews and executive stakeholder meetings to communicate value, outcomes, and future opportunities. • Manage up-to-date activity, account planning, forecasting, renewals, and expansion opportunities throughout the customer lifecycle. • Maintain a current and appropriate understanding of Velsera's product portfolio, genomics, bioinformatics analysis, and customer-related scientific direction. • Develop and deliver presentations, business reviews, proposals, and strategic recommendations to meet expressed and anticipated customer needs. • Follow industry trends and competitor strategies to identify opportunities and strengthen Velsera's position within customer accounts. • Maintain a strategic plan for all assigned accounts and provide regular account updates, forecasts, and growth opportunities to senior leadership. • Support customer adoption initiatives and advocate internally for customer requirements and feedback. • Active participation at industry meetings and conferences as required to represent Velsera. • Travel may be required up to 30%.

• Build and maintain strong relationships with key decision-makers and stakeholders across your assigned account portfolio • Own net new account growth within small to mid-sized accounts, managing the full sales cycle from prospecting to close • Partner closely with your outside sales counterpart to support joint accounts and ensure a coordinated, seamless customer experience • Develop and execute account plans focused on retention, expansion, and long-term partnership development • Identify and pursue upsell, cross-sell, and expansion opportunities within existing accounts • Lead renewal discussions and support contract negotiations to drive continued customer success and revenue growth • Understand customer business objectives and challenges, positioning Velsera solutions to support their goals • Facilitate regular business reviews and stakeholder meetings to communicate value, outcomes, and future opportunities • Partner cross-functionally with Customer Success, Professional Services, Product, and Support teams to address customer needs • Maintain accurate pipeline activity, account planning, forecasting, and renewal tracking in Salesforce • Develop and deliver compelling presentations, proposals, and business reviews tailored to customer needs • Stay current on Velsera’s product portfolio and the broader clinical genomics and diagnostics landscape • Monitor industry trends and competitive dynamics to identify opportunities and strengthen Velsera’s position • Represent Velsera at industry conferences and events as needed • Travel may be required up to 30%

• Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs. • Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support. • Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team. • Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience. • Support client acquisition through offline events, campaigns, and referral programmes. • Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health. • Execute on team-defined VIP service standards and escalation protocols.