LeadVenture™

• Growth and Development of Industry Accounts • Cold calling and Lead Generation • Overcome Objections • Enthusiastically Deliver Rebuttals • Follow Proven Sales System

• Partner with design to determine feasibility for your builds • Utilize Figma mockups to help build new websites for customers • Use HTML and CSS as well as team-developed libraries of content to create sites • Build and develop secondary landing pages based on existing content or mockups • Use creative problem-solving skills to fulfill customer-specific requests for adjustments, while maintaining best practices and keeping future supportability in mind • Use your knowledge of UX best practices to help make good decisions

• Conduct comprehensive technical SEO audits of websites to identify and fix issues related to crawling, indexing, and overall technical performance; Evaluate site architecture, URL structure, and internal linking to optimize for search engine visibility. • Analyze and improve site speed, mobile responsiveness, and core web vitals (e.g., LCP, FID, CLS) to ensure optimal performance for both users and search engines; Use tools like Google Search Console, PageSpeed Insights, and Lighthouse to monitor performance and troubleshoot any technical issues. • Track and analyze key technical SEO metrics using tools such as Google Analytics, Google Search Console, SEMrush, Screaming Frog, and Ahrefs. • Identify and resolve issues related to crawl errors, duplicate content, broken links, canonical tags, and other SEO-related bugs. Ensure proper implementation and optimization of schema markup and structured data. • Work closely with developers to ensure that SEO best practices are integrated into the website’s design and development processes. Provide technical guidance for the implementation of SEO improvements, including JavaScript rendering issues, lazy loading, and server-side optimizations (e.g., for HTTPS, redirects). • Keep up-to-date with the latest SEO trends, algorithm updates, and emerging technologies to continuously refine technical SEO strategies. • Collaborate with content, design, and marketing teams to ensure all site changes align with SEO goals and technical best practices.

• Serve as a core member of the Executive Leadership Team, contributing to enterprise strategy, value creation, and risk management. • Act as trusted legal and business advisor to the CEO, CFO, and private equity sponsors. • Support PE governance requirements, including board materials/minutes, approvals, delegated authority frameworks, and portfolio reporting. • Provide legal perspective on acquisitions, capital structure, operational scaling, and exit planning. • Own legal readiness for exit, ensuring the company is prepared for buyer diligence across: Commercial and customer contracts, Intellectual property and software ownership, Corporate governance and entity structure, Privacy, data protection, and security programs, Employment, equity, and contractor arrangements. • Proactively identify, prioritize, and remediate legal risks that could impact valuation, deal certainty, or transaction timelines. • Lead legal execution for strategic acquisitions, including LOI review and structuring. • Drafting and negotiation of purchase agreements, structuring and negotiation of representations, warranties, indemnities, escrows, earnouts, and post-closing covenants. • Develop scalable contract standards that balance revenue growth with buyer-acceptable risk profiles.

• Create and publish content across channels including website, blog, email, social media, and sales materials • Write web copy, blog posts, case studies, decks, and campaigns • Develop and manage a content calendar aligned to business priorities • Own and execute ThumbStopper’s social media presence across all platforms • Develop social content plans and campaign tactics tailored to each channel • Track performance and continuously improve results • Identify opportunities for case studies and testimonials • Produce day-to-day content and simple visuals without requiring design support for every request

• Consult with clients to understand website goals, user needs, and business objectives • Translate requirements into user flows, wireframes, and high-fidelity mockups • Create high-quality website designs and prototypes based on client requirements • Incorporate client and stakeholder feedback and iterate on designs efficiently • Apply UX/UI best practices and current design trends to all work • Design and support A/B testing initiatives to improve conversion and user experience • Leverage data and analytics insights to inform design decisions • Communicate progress and updates to Project Managers (Launch Specialists) • Collaborate with Front-End Development to ensure accurate implementation of designs • Clearly document and communicate design decisions to stakeholders and team members • Manage multiple projects simultaneously while meeting tight deadlines

• Owns the relationship between HR and leaders of dedicated functional areas of the business. • Drives change management projects and related internal communications. • Acts as an HR consultant for key talent decisions, sharing responsibility for meeting client goals. • Partners with the OneHR global human resources team’s subject matter experts. • Manages complex HR projects as a subject matter expert. • Engages with employees to help drive positive outcomes. • Articulates complex information in a clear manner. • Identifies and prepares development plans for key employees and rotation of talents.

• Employee Contact Handling: Manage internal employee inquiries coming into the Employee Resource Center for resolution. • Decision Making: Making high judgment recommendations in the absence of clear guidance. • Process and Service Delivery Management (low to medium complexity). • Identify and eliminate root causes of high-volume contacts and defects. • Get alignment with HRSC Operation strategy to ensure seamless service delivery. • Project Management: Develop project plans, secure resources, and collaborate effectively across stakeholders and teams to define strategy, goals, and commitment to timelines and deliverables. • Communication/ Stakeholder management: Build and maintain successful partnerships with the respective HR team, Payroll teams, Program Stakeholders, and key business sponsors across the HR organization to remain up to date on their changes and business strategy. • Escalate broken processes to partner teams and recommend solutions to improve overall customer experience. • Process Improvement: Support process enhancements, process redesign, and best practice sharing. • Reporting: Create reports and present trends.

• Retain customers and revenue by responding to inquiries through phone and email • Demonstrate steps to address customer challenges • Express best practices and company philosophy for customer satisfaction • Work with Production to assist customers through implementation and website launch • Work with Billing to answer inquiries about pricing and product value • Manage customer calls and correctly mark customer status in the system • Request credits/refunds appropriately

• Monitor portfolio of accounts daily and identify outstanding account receivables • Investigate historical data for debts and bills and take actions to encourage timely payments • Process payments, credits, and refunds • Research and respond to customer inquiries regarding billing-related issues • Reconcile accounts for billing and cash application and resolve customer credit issues • Contact customers (via phone and email) with overdue balances and collect payment • Negotiate payment plans within approved guidelines • Update account status records and keep up-to-date accurate notes on customer records • Prepare and present reports on collection activities and progress • Contact customers with declined credit cards and respond to ACH chargebacks within allotted time from the bank • Answer incoming phone calls and respond to voicemails in a timely manner • Respond to internal requests and manage email inboxes daily (personal and group email inboxes) • Help customers navigate through the cancellation process to settle their contract balance • Review accounts that have filed for bankruptcy • Work with a 3rd party collections agency and submit delinquent accounts • Escalate issues which need additional review • Other projects and tasks as assigned