Role Description We are looking for a Senior Salesforce Administrator to join our team on a fixed-term basis, providing maternity cover for a member of our team for a period of around 6 months. You will be responsible for the continued smooth operation and development of our Salesforce platform and its integrations, working closely with business users, the Product Manager, and the wider Engineering team. This is a hands-on role that requires deep Salesforce platform expertise and a strong understanding of how the platform supports our business processes. The ideal candidate will be equally comfortable configuring Flows and troubleshooting Apex as they are engaging with stakeholders to understand requirements, challenge assumptions, and ensure that solutions are well thought through before they are built. Key Responsibilities - Solution Architecture: - Manage, maintain and develop our Salesforce platform and its integrations. - Participate actively in all phases of product development: ideation, analysis, discovery, refinement, implementation, testing, and monitoring. - Maintain existing system processes and continually improve and update documentation in Confluence. - Work with business users to analyse their requirements, then design, build, implement, and document solutions in a maintainable and scalable manner - applying Salesforce best practice and choosing declarative solutions wherever possible. - Work with any outsourced Salesforce implementation partners (consultants) as may be engaged from time to time. - Ensure that solutions implemented by the team are technically sound and robust. - Partner with the Product Manager early in the process of assessing new initiatives to identify bigger-picture considerations, potential technical blockers, and to provide level-of-effort estimates that support prioritisation. - Declarative Customisation: - Manage user lifecycle - joiners, movers, leavers - along with day-to-day issues and support requests. - Continually review platform security: monitor user permissions, data sharing settings and best practice across all related areas. - Build solutions and resolve support requests that address user problems in an effective and efficient way. - Programmatic Customisation: - Implement new integrations and support existing ones across the technology estate. - Partner with other teams to tackle technical challenges that cut across the whole of Engineering. - Review current Apex logic, identify areas for improvement, and create and execute an improvement plan. Qualifications - A minimum of 8 years' Salesforce Administration experience. - Salesforce certifications required: Administrator, Advanced Administrator, Platform Developer I, and Platform App Builder. - Broad knowledge of Sales Cloud and Service Cloud with strong foundational Salesforce skills. - Proven ability to create, maintain and troubleshoot Flows. - Ability to read, troubleshoot and review Apex code. - A clear understanding of best practice and the judgement to insist on proper requirements and full analysis of business problems - avoiding quick fixes that build technical debt. - Strong written and verbal communication skills, with the ability to convey complex information in an easily understandable manner to audiences at all levels of the organisation. - Self-motivated and creative, with a can-do, hands-on attitude and a track record of taking ownership and driving for results. - Strong interpersonal and collaborative skills; a natural team player. Requirements - Experience with FinancialForce / Certinia. - Additional Salesforce certifications: Sales Cloud Consultant, Service Cloud Consultant, Platform Developer II, or any Architect-level certifications. - Working knowledge of any of the following integrations: SalesLoft, ZoomInfo, Adobe, HubSpot, 8x8 (or other CTI), Sales Navigator, Outlook, OwnBackup, 6Sense, Certinia, Gainsight. What We're Looking For - Naturally collaborative and approachable - someone people want to work with and confide their real pain points to. - Curious about the bigger picture - not just how to configure a solution, but why the business needs it, what process it supports, and whether the current approach is the right one. - Comfortable engaging with stakeholders at all levels to draw out requirements, challenge assumptions, and ensure the real business problem is understood before jumping to a solution. - Able to think across systems - understanding how Salesforce relates to the tools and integrations around it, where data flows well, and where there are gaps or risks. - Self-starting and proactive - able to identify what needs doing and get on with it without waiting to be asked. - Resilient and adaptable, comfortable with ambiguity and able to manage competing priorities. - Able to convey complex technical information in an easily understandable manner, and to document processes and decisions clearly. What Exceptional Candidates Often Look Like - Instinctively ask "why" before "how" - they want to understand the business problem before reaching for the technical solution. - Have a habit of mapping out how things connect - they naturally think about integrations, data flows and dependencies, not just the Salesforce configuration in isolation. - Know when to push back - they can diplomatically insist on clear requirements and proper analysis, even when there is pressure to deliver a quick fix. - Leave things better than they found them - they spot opportunities to simplify, consolidate or improve, and they document what they do so others can follow. - Are as comfortable in a stakeholder conversation as they are in a Flow builder or reviewing Apex. Our Culture - Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment. - Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains. - Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues. - Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business. - Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

• Manage all aspects of Salesforce user access, license security, and data governance while executing proactive maintenance and security reviews to ensure that StudyTeam remains a highly scalable, performant platform for our future • Drive declarative platform enhancements, process automation, and operational escalation workflows to successfully launch and scale Care Access products across our internal teams • Configure and optimize Service Cloud and Experience Cloud features, utilizing tools like Omni-Channel routing, macros, and customer self-service portals to maximize agent productivity and customer success • Develop and maintain custom Apex, Triggers, and Lightning Web Components while designing secure REST/SOAP API integrations with external systems to eliminate technical debt and maximize scalability • Oversee end-to-end data quality control and migrations while providing comprehensive internal user support, documentation, and training to ensure seamless platform onboarding • Design, implement, and manage secure integrations and API connections between Salesforce and external business systems or third-party applications • Own the technical configuration and cross-cloud journey architecture of SFMC and Pardot, utilizing SQL, AMPScript, and Journey Builder to optimize data flows and support the revenue pipeline • Design and implement entitlement management frameworks, strict service level agreements (SLAs), and operational escalation processes within the platform

• Own and optimize the Salesforce ecosystem with a focus on CPQ (Revenue Cloud), automation, and system integrity • Design automation that reduces manual work and improves business efficiency • Partner across Sales, Finance, and Operations to build real solutions • Influence how Salesforce supports company growth and scalability • Work with emerging capabilities like AI and Agentforce • Play a key role in expanding and integrating business-critical platforms • Administer Salesforce including users, profiles, roles, permissions, and security model • Maintain system health, data integrity, and governance across environments • Support release management, sandbox testing, and deployment processes • Design, build, and maintain Salesforce Flows and automation • Streamline workflows and eliminate manual processes • Translate business requirements into scalable system solutions • Own Salesforce CPQ including product configuration, pricing, and quoting workflows • Manage approvals, renewals, amendments, and contract lifecycle alignment • Partner with Sales Operations and Finance to align pricing strategy and margins • Support and enhance integrations including Conga Contracts and Klient PSA • Troubleshoot system issues across integrations and automation workflows • Maintain system documentation and configuration standards • Build and optimize reports and dashboards for Sales, Finance, and Operations • Ensure data accuracy through validation rules and data hygiene initiatives • Support audit and compliance reporting requirements • Support emerging Salesforce capabilities including AI and Agentforce • Act as a bridge between technical teams and business stakeholders • Contribute to system enhancements, special projects, and platform expansion

Role Description The Senior Salesforce Platform Administrator leads administration, configuration, and continuous improvement of the Salesforce environment. This role acts as the primary bridge between business stakeholders and technical teams, delivering scalable, secure, and user-focused Salesforce solutions while strengthening internal platform expertise. Key Responsibilities - Salesforce Administration & Configuration - Manage users, roles, profiles, permission sets, and security controls - Configure Salesforce using declarative tools (Flows, validation rules, approvals, layouts, custom objects) - Ensure platform stability, performance, and compliance - Business Analysis & Solution Delivery - Gather and translate business requirements into scalable Salesforce solutions - Partner with stakeholders to improve processes and increase platform adoption - Act as a trusted advisor on Salesforce capabilities and enhancements - Reporting, Data & Integration - Build reports, dashboards, and analytics for business insights - Manage data quality (imports, cleansing, deduplication, migrations) - Support integrations with internal/external systems via APIs - Release Management & Support - Coordinate releases, testing, and deployments across environments - Troubleshoot configuration, security, and integration issues - Maintain documentation, standards, and knowledge base - Training, Governance & Mentorship - Deliver end-user training and ongoing support - Mentor junior admins and build internal Salesforce expertise - Help establish governance, change management, and support processes - Ensure compliance with security, accessibility, and data policies Qualifications - 5+ years of experience supporting enterprise applications - 3+ years of Salesforce administration in complex environments - Strong experience with declarative Salesforce tools (Flows, security, reports, dashboards) - Experience gathering requirements and working with business stakeholders - Experience with data migration, quality, and system integrations - Experience with testing, release management, and deployments - Strong communication and documentation skills Preferred Qualifications - Salesforce certifications (Admin, Advanced Admin, Platform App Builder, etc.) - Experience with Salesforce Industries (Vlocity) and OmniStudio tools - Experience with DevOps tools (Copado, Git, CI/CD) - Knowledge of Apex, LWC, APIs, and integration patterns - Experience with Experience Cloud, Service Cloud, or Government Cloud - Experience in public sector or regulated environments Core Skills & Attributes - Strong Salesforce platform expertise and problem-solving ability - Ability to translate business needs into technical solutions - Strong stakeholder communication and user support skills - Hands-on mindset with focus on maintainability and governance - Ability to train, mentor, and build internal capability Location - Remote - Candidate must reside within a 2-hour radius of the Harrisburg region Experience Level - Mid–Senior Level (5+ years overall, 3+ years Salesforce) Benefits - Competitive salary This is a remote position.