• Accountable for translation of OEM requirements to the organisation • Work across multiple OEMs to understand their strategy • Listen to needs and aspirations of OEM stakeholders • Develop candidate solutions to address customer needs • Validate requirements and communicate throughout the organisation • Regularly share updates with the Alliances team • Work closely with internal teams and OEMs to deploy solutions • Assess business impact of technical choices • Provide consistent and clear communication across teams

• Serve as the technical liaison for strategic enterprise partners during the post-sales relationship • Join partner calls to answer technical questions in real time • Respond to technical inquiries quickly • Create, own, and drive Xsolla Service Desk tickets to resolution • Create and manage Partner Launch Event tickets for partner sales and launches • Follow engineering and deployment processes carefully

• Run demos built around the prospect's actual problems and data — across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence. • Lead live technical discovery and validation: map the prospect’s stack, answer “can it do X?” honestly, and propose solutions when the standard product doesn’t fit. • Maintain and refresh the demo environment and demo asset library (live demos, video assets, scenario flows) so the whole GTM team can sell accurately. • Assist with RFPs and security questionnaires • Own multi-week POC / trial programs end to end: kickoff, integration connect, journey and automation buildout, weekly working sessions, QA, troubleshooting, and final readout. • Write clean technical handoffs so Deployment can carry the customer past go-live. • Scope integrations across the e-commerce CX stack; decide native-vs-custom build and partner with Engineering on what gets built. • Build and test integrations yourself — write custom actions, test and validate in Postman against live or sandbox endpoints. • Draft, scope, and price Statements of Work for custom configuration and integration work, and translate feasibility into realistic effort and cost. • Be the connective tissue across Sales, Engineering, Product, and CS — triaging customer issues, filing well-scoped Linear tickets, and escalating to the right owner. • Act as the field-to-product feedback conduit: bring concrete product gaps and roadmap input into product reviews, grounded in real deals. • Support pricing conversations with the technical ROI and volume case (the AE owns commercial terms). • Contribute to internal enablement — training AEs and CSMs to demo, and building reusable enablement content.

• Lead technical discovery sessions to understand customer environments, business objectives, security challenges, and compliance requirements • Design and present tailored Cyera solutions that address customer data security, governance, and risk management needs • Conduct product demonstrations, technical workshops, proof-of-concepts (POCs), and architecture reviews • Guide customers through deployment planning, integration design, and operational best practices • Collaborate with Account Executives to support the sales process and drive technical win strategies • Serve as the primary technical advisor during evaluations and onboarding engagements • Partner with Customer Success to ensure successful adoption and long-term customer value realization • Develop and maintain expertise in cloud platforms, data security technologies, identity systems, and security architectures • Gather customer requirements and communicate product enhancement opportunities to Product and Engineering teams • Create technical documentation, reference architectures, and enablement materials • Represent Cyera at industry events, webinars, customer meetings, and conferences