Empathic AI customer service that's almost human.
Solutions Engineer
Location
Texas
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Solutions Engineer
Siena AI
• Run demos built around the prospect's actual problems and data — across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence. • Lead live technical discovery and validation: map the prospect’s stack, answer “can it do X?” honestly, and propose solutions when the standard product doesn’t fit. • Maintain and refresh the demo environment and demo asset library (live demos, video assets, scenario flows) so the whole GTM team can sell accurately. • Assist with RFPs and security questionnaires • Own multi-week POC / trial programs end to end: kickoff, integration connect, journey and automation buildout, weekly working sessions, QA, troubleshooting, and final readout. • Write clean technical handoffs so Deployment can carry the customer past go-live. • Scope integrations across the e-commerce CX stack; decide native-vs-custom build and partner with Engineering on what gets built. • Build and test integrations yourself — write custom actions, test and validate in Postman against live or sandbox endpoints. • Draft, scope, and price Statements of Work for custom configuration and integration work, and translate feasibility into realistic effort and cost. • Be the connective tissue across Sales, Engineering, Product, and CS — triaging customer issues, filing well-scoped Linear tickets, and escalating to the right owner. • Act as the field-to-product feedback conduit: bring concrete product gaps and roadmap input into product reviews, grounded in real deals. • Support pricing conversations with the technical ROI and volume case (the AE owns commercial terms). • Contribute to internal enablement — training AEs and CSMs to demo, and building reusable enablement content.
Job Requirements
- 3–5+ years as a Solutions / Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs
- Fluency with APIs, webhooks, and authentication methods; comfortable reading API docs, testing in Postman, and judging integration feasibility. You’ll need to be able to build
- Working knowledge of the ecosystem: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar), and adjacent tools for returns, subscriptions, reviews, loyalty, and post-purchase. Breadth across the stack matters more than depth in one tool.
- The rare ability to explain AI and technical concepts clearly to a non-technical CX or commerce leader, and to write tight SOWs, RFP responses, and handoffs.
- Comfort prioritizing across many simultaneous deals in a fast, small-team startup — and building your own process and leverage (including with AI tooling).
Benefits
- Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
- Work that ships and matters. What you build reaches real consumer brands fast.
- A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
- A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
- Great salary plus equity or stock grants. Own a piece of what you build.
- Learning budget. If you are growing, so are we.
- AI-fluency by default. Few places will push your work with production AI further or faster.
Related Guides
Related Categories
Related Job Pages
More Solutions Engineer Jobs
• Lead technical discovery sessions to understand customer environments, business objectives, security challenges, and compliance requirements • Design and present tailored Cyera solutions that address customer data security, governance, and risk management needs • Conduct product demonstrations, technical workshops, proof-of-concepts (POCs), and architecture reviews • Guide customers through deployment planning, integration design, and operational best practices • Collaborate with Account Executives to support the sales process and drive technical win strategies • Serve as the primary technical advisor during evaluations and onboarding engagements • Partner with Customer Success to ensure successful adoption and long-term customer value realization • Develop and maintain expertise in cloud platforms, data security technologies, identity systems, and security architectures • Gather customer requirements and communicate product enhancement opportunities to Product and Engineering teams • Create technical documentation, reference architectures, and enablement materials • Represent Cyera at industry events, webinars, customer meetings, and conferences
Solutions Engineering Analyst
Placer.aiThe most advanced foot traffic analytics platform for anyone with a stake in the physical world.
• Extract, manipulate and compile data from different sources for analyses • Design and create client-facing tools and maps for on-going and prospect accounts • Interpret data, analyze results using statistical techniques and provide ongoing reports • Review generated data with critical thinking and cross-validation with external sources • Generate custom reports to meet existing and potential customer requirements/interest • Work closely with different business teams (in the United States) to prioritize and support decision making
Solutions Engineering Analyst
Placer.aiThe most advanced foot traffic analytics platform for anyone with a stake in the physical world.
• Extract, manipulate and compile data from different sources for analyses • Design and create client-facing tools and maps for on-going and prospect accounts • Interpret data, analyze results using statistical techniques and provide ongoing reports • Review generated data with critical thinking and cross-validation with external sources • Generate custom reports to meet existing and potential customer requirements/interest • Work closely with different business teams (in the United States) to prioritize and support decision making
• Partner with Account Executives to understand customer goals, workflows, challenges, and strategic initiatives • Lead and participate in discovery sessions to identify business requirements and opportunities • Translate customer requirements into tailored solution recommendations • Develop solution strategies that align Cayuse capabilities with customer priorities • Deliver compelling and tailored demonstrations of Cayuse products and solutions. • Customize demo environments to reflect customer use cases and business processes • Present to diverse audiences including: • Research Administrators • Compliance Offices • Sponsored Programs Offices • IRB, IACUC, IBC, and COI Administrators • Research Leadership • Executive Stakeholders • Articulate business value, operational efficiencies, compliance benefits, and ROI • Serve as the primary subject matter expert during the sales cycle • Participate in account planning activities including stakeholder mapping, competitive analysis, whitespace identification, and executive engagement strategies. • Assist Account Executives in developing multi-threaded engagement plans within strategic accounts. • Support strategic account planning and deal progression • Assist with responses to RFPs, RFIs, security reviews, and technical evaluations • Participate in competitive positioning and objection handling • Support customer expansion, modernization, and retention initiatives • Maintain expertise across the Cayuse Research Suite • Stay current on research administration trends, regulatory changes, and industry best practices • Provide market feedback to Product Management and Leadership • Contribute to sales enablement and knowledge-sharing initiatives • Leverage existing professional relationships within higher education, academic medical centers, healthcare systems, and research institutions to identify opportunities, facilitate introductions, and support business development efforts. • Maintain and expand a network of research administration, compliance, sponsored programs, and research operations professionals. • Participate in industry organizations, conferences, presentations, user groups, and networking events to build market awareness and strengthen customer relationships. • Develop and maintain relationships with key influencers and decision-makers across the research administration ecosystem. • Develop reusable demonstration assets, discovery guides, competitive intelligence, and sales enablement content. • Serve as a thought leader internally and externally through webinars, conference presentations, customer panels, and industry events.



