• Extract, manipulate and compile data from different sources for analyses • Design and create client-facing tools and maps for on-going and prospect accounts • Interpret data, analyze results using statistical techniques and provide ongoing reports • Review generated data with critical thinking and cross-validation with external sources • Generate custom reports to meet existing and potential customer requirements/interest • Work closely with different business teams (in the United States) to prioritize and support decision making

• Extract, manipulate and compile data from different sources for analyses • Design and create client-facing tools and maps for on-going and prospect accounts • Interpret data, analyze results using statistical techniques and provide ongoing reports • Review generated data with critical thinking and cross-validation with external sources • Generate custom reports to meet existing and potential customer requirements/interest • Work closely with different business teams (in the United States) to prioritize and support decision making

• Partner with Account Executives to understand customer goals, workflows, challenges, and strategic initiatives • Lead and participate in discovery sessions to identify business requirements and opportunities • Translate customer requirements into tailored solution recommendations • Develop solution strategies that align Cayuse capabilities with customer priorities • Deliver compelling and tailored demonstrations of Cayuse products and solutions. • Customize demo environments to reflect customer use cases and business processes • Present to diverse audiences including: • Research Administrators • Compliance Offices • Sponsored Programs Offices • IRB, IACUC, IBC, and COI Administrators • Research Leadership • Executive Stakeholders • Articulate business value, operational efficiencies, compliance benefits, and ROI • Serve as the primary subject matter expert during the sales cycle • Participate in account planning activities including stakeholder mapping, competitive analysis, whitespace identification, and executive engagement strategies. • Assist Account Executives in developing multi-threaded engagement plans within strategic accounts. • Support strategic account planning and deal progression • Assist with responses to RFPs, RFIs, security reviews, and technical evaluations • Participate in competitive positioning and objection handling • Support customer expansion, modernization, and retention initiatives • Maintain expertise across the Cayuse Research Suite • Stay current on research administration trends, regulatory changes, and industry best practices • Provide market feedback to Product Management and Leadership • Contribute to sales enablement and knowledge-sharing initiatives • Leverage existing professional relationships within higher education, academic medical centers, healthcare systems, and research institutions to identify opportunities, facilitate introductions, and support business development efforts. • Maintain and expand a network of research administration, compliance, sponsored programs, and research operations professionals. • Participate in industry organizations, conferences, presentations, user groups, and networking events to build market awareness and strengthen customer relationships. • Develop and maintain relationships with key influencers and decision-makers across the research administration ecosystem. • Develop reusable demonstration assets, discovery guides, competitive intelligence, and sales enablement content. • Serve as a thought leader internally and externally through webinars, conference presentations, customer panels, and industry events.

• Join as an early member of a high growth team working together to solve technical and customer problems the right way • Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers • Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility • Deliver product and technical presentations to potential and existing customers • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape • Drive product conversations based on need and problems learned during customer interactions • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material