Role Description As an Account Manager, you will report to Clinical Sales Leadership. Within your assigned account portfolio, you will build and strengthen relationships with key stakeholders, collaborate with internal teams to support customer and prospect needs, and guide opportunities through the sales process to successful closure. You will work in close partnership with your outside sales counterpart to support joint accounts while also taking ownership of net new account growth within small to mid-sized accounts. This role plays a key part in maintaining customer satisfaction, driving renewals, and expanding Velsera’s presence in the clinical diagnostics segment — making it central to both our retention strategy and our commercial growth. What Will You Do? - Build and maintain strong relationships with key decision-makers and stakeholders across your assigned account portfolio - Own net new account growth within small to mid-sized accounts, managing the full sales cycle from prospecting to close - Partner closely with your outside sales counterpart to support joint accounts and ensure a coordinated, seamless customer experience - Develop and execute account plans focused on retention, expansion, and long-term partnership development - Identify and pursue upsell, cross-sell, and expansion opportunities within existing accounts - Lead renewal discussions and support contract negotiations to drive continued customer success and revenue growth - Understand customer business objectives and challenges, positioning Velsera solutions to support their goals - Facilitate regular business reviews and stakeholder meetings to communicate value, outcomes, and future opportunities - Partner cross-functionally with Customer Success, Professional Services, Product, and Support teams to address customer needs - Maintain accurate pipeline activity, account planning, forecasting, and renewal tracking in Salesforce - Develop and deliver compelling presentations, proposals, and business reviews tailored to customer needs - Stay current on Velsera’s product portfolio and the broader clinical genomics and diagnostics landscape - Monitor industry trends and competitive dynamics to identify opportunities and strengthen Velsera’s position - Represent Velsera at industry conferences and events as needed - Travel may be required up to 30% Qualifications - 3+ years of experience in a quota-carrying sales, account management, or business development role - Demonstrated success managing and growing a book of business, including net new account acquisition - Strong communication and relationship-building skills, with the ability to engage decision-makers effectively in a remote/virtual selling environment - Ability to manage a high-volume pipeline, prioritize across accounts, and drive opportunities to close - Collaborative mindset with experience working alongside field or outside sales counterparts to support shared accounts - Proficiency with CRM platforms (Salesforce preferred) and standard business productivity tools Preferred Qualifications - Experience in healthcare, clinical laboratory, genetics/genomics, or life sciences - Familiarity with SaaS or data solutions in a clinical or research context - Bachelor’s degree Benefits - A full-suite of industry-leading benefits (list by location) - Remote work flexibility Company Description Velsera stands for a stimulating atmosphere where you can grow your capabilities in an open company culture. We want you to do the work you feel great at, or that you would like to become great at. You'll work for a mission-driven organization that is making a true difference in the scientific and healthcare space.

• Serve as the primary liaison between the company and assigned customer accounts. • Manage customer relationships and coordinate order fulfillment. • Maintain accurate forecasts and support quotation activities. • Resolve customer inquiries while collaborating with Sales, Operations, Engineering, Planning, Quality, and Finance. • Ensure accurate order processing and timely issue resolution. • Initiate customer concurrence requests and manage RMA process. • Process engineering-related orders and maintain customer forecasts. • Generate and distribute reporting and documentation to maintain compliance.

Title: Web Strategist III - 529651 Location: Tuscaloosa United States Job Description: Graphic Design/Web Design Pay Grade/Pay Range: Minimum: $53,500 - Midpoint: $66,900 (Salaried E8) Department/Organization: 301202 - Communications-Strategic Communicat Normal Work Schedule: Monday - Friday 8:00am to 5:00pm Note to Applicants: Position is eligible for remote work subject to University policy. Job Summary: The Web Strategist III uses specialized technical and/or web-centered digital marketing knowledge to manage or support enterprise-level strategic priority initiative or unit’s web resources. Works under moderate supervision. Additional Department Summary: Provides day-to-day content maintenance and operational support for several mission-critical University websites. Collaborates closely with a team of developers and designers in the Department of Web Strategy and digital marketing professionals in the Department of Marketing. Executes new website builds and redesigns for partner organizations, applying established University design, layout, and content standards to produce a best-in-class experience for users. Performs quality assurance and accessibility testing across the team’s web properties and handles technical maintenance within the University’s WordPress environment. Conducts outreach to site administrators across campus, advising and supporting them on best practices in information architecture, web accessibility, and content strategy. This position may be eligible for remote hybrid work. Required Minimum Qualifications: Bachelor's degree and four (4) years of web content management experience; OR master's degree and two (2) years of web content management experience. Skills and Knowledge: High proficiency working in content management systems, particularly WordPress. Strong working knowledge of HTML and CSS. Experience performing WordPress maintenance, including core, plugin, and theme updates and the management of multisite environments. Ability to troubleshoot and resolve technical issues within WordPress. Understanding of the principles of content strategy and information architecture. Working knowledge of web accessibility standards (WCAG 2.1 AA) and the ability to test sites for compliance. Ability to conduct functionality and quality assurance testing of websites. Experience writing for the web. Ability to explain complex or technical concepts in plain language. Familiarity with practical applications of AI tools to enhance web development, content, and quality assurance workflows. Strong interpersonal and consultative skills for advising campus partners on web best practices. Preferred Qualifications: Four (4) years of experience in website management and/or digital marketing. Extensive experience building, modifying, and managing websites in content management systems, specifically WordPress. Experience with WordPress multisite administration and routine platform maintenance. Experience migrating websites from one content management system to another. Familiarity with the principles and constraints of responsive web design. Experience with user experience research techniques and processes. Experience editing and optimizing images using the Adobe Creative Cloud. Experience writing in brand voice. Experience building reports for executives using web analytics data. Experience applying AI tools to enhance efficiency and quality across web workflows, including content drafting and editing, code assistance, accessibility and QA support, and documentation. Ability to critically evaluate AI-generated output and apply it within established University standards and brand voice. Firm grasp on best practices of writing for the web. Previous experience working collaboratively with developers and marketing professionals. Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made. Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.

Manage high-value customer relationships, ensuring revenue retention and growth through effective post-sale experiences. Lead and develop the Dedicated Success team while collaborating cross-functionally to enhance customer satisfaction and operational...