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Senior Loan Counselor – Mortgage Collections
Location
United States
Posted
13 hours ago
Salary
0
Seniority
Senior
Job Description
Senior Loan Counselor – Mortgage Collections
INTRUST Bank
• Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression. • Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure. • Review, negotiate, approve, calculate, set up, and monitor short term repayment plans. • Ensure strict adherence to federal, state, investor, and insurer requirements governing collections and borrower communication. • Collaborate with internal departments and external partners to maximize collection efforts and support resolution strategies. • Maintain accurate and compliant servicing system records and ensure proper setup of payment drafts. • Monitor and process suspense account queues and conduct outbound calls using manual dialing and automated dialer systems.
Job Requirements
- High school diploma (or equivalent) required.
- Knowledge of investor and insurer guidelines (Fannie Mae, Freddie Mac, FHLB, FHA/HUD, VA, USDA, and private investors) preferred.
- Previous experience in collections, and related default loan servicing preferred.
- Experience with call center systems, auto dialers, and telephony platforms is advantageous.
- Experience with ICE Mortgage Technology platforms, including MSP, is highly preferred.
- Proficiency with Windows operating systems and Microsoft Office applications (Outlook, Word, Excel, Teams) required, along with strong typing and data entry skills.
Benefits
- N/A
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