• Own a high-volume portfolio of smaller business accounts, serving as the primary point of contact for day-to-day account needs and inquiries. • Prepare and present renewal quotes, respond to customer questions, and route agreements through DocuSign and the appropriate approval workflows. • Identify, document, and escalate at-risk accounts in Salesforce, coordinating with internal teams to execute save motions and address churn risks promptly. • Respond to inbound customer concerns, account changes, and service-related issues in a timely manner, partnering with Support to drive resolution. • Maintain regular, consistent contact with customers—reinforcing the value of their FluentStream services, addressing concerns, and keeping them informed and confident. • Guide customers on product best practices and feature adoption, helping them use their solutions more effectively and reduce reliance on reactive support. • Maintain accurate, up-to-date records of customer interactions, account health, renewal activity, and pipeline data—ensuring information is current and accessible to the broader team. • Partner with Support, Sales, and Growth teams to ensure customers receive timely assistance and a seamless experience. • Flag potential upsell or expansion opportunities and coordinate with the appropriate internal team to support customer growth. • Utilizing AI tools to find opportunities for process improvements and automation.

• meet the goals of APC and its customers • execute strategies to expand American Packaging’s presence • grow Digitally Printed Packaging revenue through effective sales techniques • manage and grow Digital accounts • build strong product and customer knowledge • develop and implement plans to increase market share • coordinate activities with Customer Service and Graphics • administer pricing policies to maximize profitability • set sales goals, prepare tailored proposals, and follow up with customers • facilitate product development • maintain CRM data promptly and conduct market research

• Management of Sales Territory – Organize sales territory and customer account coverage according to Ingredion’s requirements. • Make scheduled sales contact with regular and perspective customers to cultivate and maintain relationships with various buying influences within customers’ organizations. • Independently manage time, territory, account management and decision making that support both the regional and national account programs as well as our overall strategy. • Organize a sales operating strategy which includes the identification of business opportunities and variables effecting customers and markets. • Direct Customer Sales – Actively identify and contact appropriate customer targets in the assigned territory; monitor and direct the effective use of technical, marketing and other company resources throughout the customer sales cycle; close customer transactions in an efficient and professional manner. • Understand thoroughly corn market factors to construct and present to customers a contract that is either firm priced or grain related. • Strategic Support – Contribute to and support the strategic business plan and adjust tactical sales plans to developing market conditions. • Actively support National Account Managers to provide coverage and information as necessary to support business objectives. • Maximize market position and profitability on both value added and core product lines. • Communication – Establish and maintain inter-departmental communication and relationships. Provide appropriate support and timely feedback to all participating departments to maximize attainment of company objectives. • Communicate with Customer Service and Operations to ensure their knowledge of customer needs. • Problem Solving – Analyze complex business situations and problems and direct successful solutions. • Engage in functional problem solving with internal and external customers regarding issues and the opportunities for issue resolution. • Reporting – Develop, maintain, and coordinate an information system on customers, regional markets and prospects. Regularly disseminate this information (including spreadsheets and word-processing documents) to appropriate internal groups. • Contract Negotiations – Negotiate annual contracts with customers and manage the development, accuracy and delivery of those contracts. • Customer Relations – Coordinate customer and company needs with internal departments to maximize sales and profitability. Provide immediate analysis of customer issues and employ problem solving intervention tactics to obtain successful solutions and total customer satisfaction. Responsible for all sales and business activities for certain key regional accounts with multi plant locations outside of assigned territory. • Communication - Develop and maintain effective channels of communication with the field sales group in order to better communicate all issues related to pricing, market trends, sales initiatives, technical requirements, new product development applications and overall market direction. Understand the competitive landscape, monitor competitive developments and activities of competitors in the marketplace. Maintain communication with customer service and credit to assure both customer needs and contract obligations are being met. Communicate with demand planning team for timely and accurate forecasting. Effectively communicate this information to management and sales team members.

• Establishes Asurint as a strategic partner to our clients and key stakeholders, while delivering customer and industry intelligence to drive retention and revenue growth. • Develops a precise and thorough strategic account plan detailing specific and relevant information about all aspects of assigned accounts with the end goal of retaining and growing assigned client base. • Works directly, professionally, and collaboratively with clients, internal teams (e.g., Product, Implementation, Client Support), and other cross-functional teams as required to meet client needs. • Monitors and analyzes service levels on assigned account base to ensure on-time delivery, and proactively addresses areas of opportunity as they are identified. • Conducts consultative reviews, QBR’s and consistent client meetings, and provides summaries to Asurint leaders outlining tasks completed, established action items, and analysis of marketing/growth opportunities to drive product utilization and performance. • Demonstrates knowledge of Asurint’s products, services, processes, and procedures to effectively communicate Asurint’s advantage to our clients and create alignment between our clients and our internal teams. • Collaborates with Client Implementation to onboard and integrate new clients and monitor new client revenue realization. • Develops and maintains knowledge of how to read, interpret, analyze, and provide suggestions and/or ideas on how to improve and monitor client account settings, processes, procedures, pricing, packages, etc. • Identifies risks and presents developed solutions to internal and external stakeholders. • Monitors, evaluates, and reports on account health, and works proactively to ensure superior client satisfaction. • Travels to client locations to resolve issues and collaborate on new opportunities and solutions as needed. • Other duties as required.