Role Description Reporting to the VP of Professional Services, you'll be the most senior post-sales technical delivery resource in North America, owning the end-to-end onboarding and integration of our largest and most complex enterprise clients. - Own enterprise project delivery end to end. - Lead onboarding and integration projects for our most complex North American enterprise accounts, managing all internal and external stakeholders to agreed timelines and deliverables. - Create and maintain detailed project plans that account for the complexity of multi-market, multi-stakeholder environments. - Proactively identify and manage risks throughout the project lifecycle, escalating where needed and resolving blockers before they become client issues. - Ensure every integration solves the client's agreed use cases and that all custom-built work is fully documented with clear alerting and maintenance in place. - Drive stakeholder alignment and client confidence. - Build and maintain strong relationships with both technical stakeholders (CTOs, Directors of Digital, tech agencies) and commercial stakeholders (CMOs, Marketing Directors) at enterprise level. - Lead client meetings with clear agendas, structured talk tracks and timely follow-up. - Set and manage expectations clearly throughout — on timelines, deliverables and communication cadences. - Provide regular, accurate visibility on project status and client sentiment to the VP of Professional Services and the wider CS and Sales leadership. - Collaborate across North America and EMEA. - Act as the primary PS contact for the North American CS, Sales and Solutions Architecture teams, providing technical project expertise and joining client conversations when needed. - Work closely with the EMEA Professional Services team, contributing to shared processes, documentation and knowledge. - Feed client and delivery insights back into the product and engineering teams to help shape how we develop and improve the platform. - Raise the bar on PS practice. - Take ownership of reviewing and improving delivery processes, documenting changes and measuring their impact. - Contribute to how we onboard, train and develop the wider PS team. - Share your experience and approach generously. Collaborate with Product to ensure we deliver best-in-class integrations, channelling feedback from the field into roadmap decisions. Qualifications - 7+ years of technical project management experience in an enterprise SaaS organisation, with a track record of delivering complex integrations for large, multi-stakeholder clients — ideally in retail, ecommerce or MarTech. - Technical depth — you have a strong working knowledge of APIs, data feeds and system integrations, and can hold your own with technical stakeholders. - Stakeholder gravitas — you're credible and comfortable with senior commercial and technical stakeholders alike. - Project management rigour — your plans are detailed, your risk logs are accurate and your clients always know where things stand. - Retail and ecommerce fluency — you understand how retailers are structured, how their tech stacks work and what they ultimately care about. - Organised and accountable — you manage a complex portfolio without dropping balls. - A collaborator who operates independently — you're part of a global team but you're the only PS person in your region. Benefits - Unlimited paid time off. - Health Insurance. - Dental. - Vision. - Mental Health Support.

• Help build and set up Digital Twins for our clients by working directly on live deployment projects • Use your knowledge of building systems (HVAC, BMS, electrical, and mechanical) to help process and validate data • Work with 3D building models (such as Revit or Navisworks) to understand building layouts and support accurate Digital Twin creation, while analysing large datasets using tools like Excel to identify issues and ensure data accuracy • Work closely with teammates across different departments to help set up and support system integrations. • Use AI tools to speed up data processing, documentation, and problem-solving, while staying open to learning and adopting new tools and technologies as they become available. • Ensure the Team Leader is informed on progress, issues, risks and blockers on a daily basis to enable accurate deliverable management • Engage with Willow’s Product and Engineering team to improve product capabilities and roadmap

Role Description The Industrial Engineer Senior Specialist is responsible for designing, implementing, and supporting automation solutions across sortation, distribution, and logistics operations. This role will partner closely with internal stakeholders to improve throughput, reliability, cost efficiency, and safety across automated systems. Qualifications - Bachelor’s degree or equivalent experience. - 5+ years of relevant industry experience. - Advanced knowledge of industrial automation, controls systems, and continuous improvement methodologies in a high-volume, fast-paced environment. - Knowledge of conveyors, sortation systems, and material handling equipment. - Ability to travel up to 50%. Requirements - Design, develop, and deploy automation solutions for sortation systems, conveyors, scanners, and related equipment. - Provide technical support for automation-related issues across hub and terminal operations. - Identify and execute process optimization opportunities. - Create and maintain technical documentation including system diagrams, specifications, and SOPs. - Ensure all automation systems meet OSHA and company safety requirements. Benefits - Medical, dental, and vision insurance. - Life and short- and long-term disability coverage. - 401(k) retirement savings plan with company match. - Flex vacation with accruals up to 96 hours for the first year of employment. - Two (2) floating holidays per year. - Paid sick leave*. - Six (6) paid company holidays. - Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave. - Additional wellness and employee assistance programs.

• Travel to Clarity site launch locations to provide real-time troubleshooting and on-the-spot training to field crews as they begin using the platform. • Serve as the primary point of contact during initial site launches, embodying a 'teach the teacher' approach to empower clients for future self-sufficiency. • Effectively resolve technical issues, ensuring minimal disruption to client operations and maintaining a positive customer experience. • Manage high-pressure situations, providing calm and effective solutions to urgent problems. • Utilize networking and connectivity experience, as well as hardware/software installation knowledge, to address technical challenges. • Demonstrate strong logical and problem-solving skills to diagnose and resolve complex issues. • Maintain clear and efficient communication with the centralized command center, providing detailed and accurate information for further troubleshooting. • Capture and document relevant details regarding issues and solutions for future reference and process improvement. • Represent the AMP brand professionally and positively during the critical early stages of client relationships. • Build rapport quickly with new clients, establishing trust and ensuring a positive onboarding experience. • Provide exceptional customer service, maintaining AMP's reputation for 'white glove' support. • Deliver comprehensive training on the Clarity platform to field crews, ensuring they understand and can effectively utilize the system. • Identify opportunities for process improvement, contributing to more efficient onboarding and enhanced customer satisfaction. • When not launching new sites, travel to existing customer sites that require additional in-person training or troubleshooting on any of the AMP platforms. • Travel extensively, including weekends, to support site launches and customer visits. • Maintain a flexible schedule to accommodate the demands of on-site support and client needs.