Ometria is a customer data and marketing platform that helps retailers create personalized experiences customers love.
Principal Client Onboarding & Implementation Manager
Location
United States
Posted
1 day ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Principal Client Onboarding & Implementation Manager
Ometria
Role Description Reporting to the VP of Professional Services, you'll be the most senior post-sales technical delivery resource in North America, owning the end-to-end onboarding and integration of our largest and most complex enterprise clients. - Own enterprise project delivery end to end. - Lead onboarding and integration projects for our most complex North American enterprise accounts, managing all internal and external stakeholders to agreed timelines and deliverables. - Create and maintain detailed project plans that account for the complexity of multi-market, multi-stakeholder environments. - Proactively identify and manage risks throughout the project lifecycle, escalating where needed and resolving blockers before they become client issues. - Ensure every integration solves the client's agreed use cases and that all custom-built work is fully documented with clear alerting and maintenance in place. - Drive stakeholder alignment and client confidence. - Build and maintain strong relationships with both technical stakeholders (CTOs, Directors of Digital, tech agencies) and commercial stakeholders (CMOs, Marketing Directors) at enterprise level. - Lead client meetings with clear agendas, structured talk tracks and timely follow-up. - Set and manage expectations clearly throughout — on timelines, deliverables and communication cadences. - Provide regular, accurate visibility on project status and client sentiment to the VP of Professional Services and the wider CS and Sales leadership. - Collaborate across North America and EMEA. - Act as the primary PS contact for the North American CS, Sales and Solutions Architecture teams, providing technical project expertise and joining client conversations when needed. - Work closely with the EMEA Professional Services team, contributing to shared processes, documentation and knowledge. - Feed client and delivery insights back into the product and engineering teams to help shape how we develop and improve the platform. - Raise the bar on PS practice. - Take ownership of reviewing and improving delivery processes, documenting changes and measuring their impact. - Contribute to how we onboard, train and develop the wider PS team. - Share your experience and approach generously. Collaborate with Product to ensure we deliver best-in-class integrations, channelling feedback from the field into roadmap decisions. Qualifications - 7+ years of technical project management experience in an enterprise SaaS organisation, with a track record of delivering complex integrations for large, multi-stakeholder clients — ideally in retail, ecommerce or MarTech. - Technical depth — you have a strong working knowledge of APIs, data feeds and system integrations, and can hold your own with technical stakeholders. - Stakeholder gravitas — you're credible and comfortable with senior commercial and technical stakeholders alike. - Project management rigour — your plans are detailed, your risk logs are accurate and your clients always know where things stand. - Retail and ecommerce fluency — you understand how retailers are structured, how their tech stacks work and what they ultimately care about. - Organised and accountable — you manage a complex portfolio without dropping balls. - A collaborator who operates independently — you're part of a global team but you're the only PS person in your region. Benefits - Unlimited paid time off. - Health Insurance. - Dental. - Vision. - Mental Health Support.
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