National Carwash Solutions logo
National Carwash Solutions

The Leading Industrial Technology Partner for Car Wash Solutions

Technology Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 1,001-5,000Since 1973H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Technology Implementation Manager

National Carwash Solutions

• Travel to Clarity site launch locations to provide real-time troubleshooting and on-the-spot training to field crews as they begin using the platform. • Serve as the primary point of contact during initial site launches, embodying a 'teach the teacher' approach to empower clients for future self-sufficiency. • Effectively resolve technical issues, ensuring minimal disruption to client operations and maintaining a positive customer experience. • Manage high-pressure situations, providing calm and effective solutions to urgent problems. • Utilize networking and connectivity experience, as well as hardware/software installation knowledge, to address technical challenges. • Demonstrate strong logical and problem-solving skills to diagnose and resolve complex issues. • Maintain clear and efficient communication with the centralized command center, providing detailed and accurate information for further troubleshooting. • Capture and document relevant details regarding issues and solutions for future reference and process improvement. • Represent the AMP brand professionally and positively during the critical early stages of client relationships. • Build rapport quickly with new clients, establishing trust and ensuring a positive onboarding experience. • Provide exceptional customer service, maintaining AMP's reputation for 'white glove' support. • Deliver comprehensive training on the Clarity platform to field crews, ensuring they understand and can effectively utilize the system. • Identify opportunities for process improvement, contributing to more efficient onboarding and enhanced customer satisfaction. • When not launching new sites, travel to existing customer sites that require additional in-person training or troubleshooting on any of the AMP platforms. • Travel extensively, including weekends, to support site launches and customer visits. • Maintain a flexible schedule to accommodate the demands of on-site support and client needs.

Job Requirements

  • Proven experience in customer service, technical support, or a related field.
  • Strong networking and connectivity experience, with hardware/software installation knowledge.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to build rapport quickly and establish strong client relationships.
  • Strong logical and analytical skills.
  • Ability to work independently and as part of a remote team.
  • High level of attention to detail and organizational skills.
  • Willingness and ability to travel extensively, including weekends.
  • Ability to thrive in fast-paced and dynamic environments.
  • Strong comfort level with learning and teaching new software.
  • For qualification to drive a company vehicle: Must have a valid driver’s license and good driving record.
  • Driving record with no more than two (2) moving violations within the past 5 years; no preventable, at-fault accidents within the past 5 years.
  • No impaired driving convictions, pending charges, or test refusals within the past 5 years.

Benefits

  • Highly competitive salaries
  • Potential equity interest in a rapidly growing company
  • Generous PTO policy and holiday schedule
  • 401(k) plan with company matching
  • Excellent medical, dental, and vision insurance
  • Located at Atlanta Tech Village, the 4th largest tech space in the US
  • World-class engineering team with an incredible track record
  • Robust development stack and hybrid cloud architecture
  • Team-building events, outings, and hackathons
  • State-of-the-art workspace and hardware
  • Strong focus on community service and volunteering
  • Free gym, snacks, and beverages

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