Civica

Role Description As a Technical Product Manager, you will be responsible for equipping your team with detailed requirements through a product backlog to build high quality products, delivering to our product roadmaps that align to Civica’s strategic goals. Collaborating with cross-functional teams, you will take complex business problems and break them into simple, elegant and highly effective user stories, ensuring the end product aligns with the company’s mission and vision of becoming a global GovTech champion. What you will do to be successful in this role - Collaborate with engineering teams to ensure that solutions meet product requirements whilst providing guidance and oversight to ensure that solutions are feasible, scalable, maintainable, and meet quality standards. - Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria. - Participate in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities. - Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations. - Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery. - Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations. - Work closely with various internal and external stakeholders to ensure successful product development. - Analyze data and metrics to inform product decisions, measure product performance, and identify areas for improvement. - Support a strong culture of knowledge sharing and product decision and design documentation. Qualifications - Demonstrated experience as a Technical Product Manager, working in a modern software or product organization. - Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria. - Capable of prioritizing features, requirements, and tasks based on customer needs, business goals, and technical feasibility. - Competency to participate in technical discussions, code reviews, and architecture decisions. - Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value. - Strong analytical skills to collect, analyze, and interpret data to inform product decisions. - Ability to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer success. - Flexible to adapt to changing market conditions, customer needs, and business priorities. - Strong problem-solving skills to overcome technical, business, and customer challenges. - Operates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teams. - Understanding of programming concepts, including data structures, algorithms, and software design patterns. - Knowledge of technical architecture, including system design, scalability, and performance optimization. Benefits - Generous annual leave that grows with tenure. - 15 paid sick days. - Bereavement, jury duty, and statutory holiday entitlements. - Parental leave. - Agile working options. - Extended health & dental benefits. - Employer-paid EAP. - Life Insurance, AD&D, LTD. - Spousal & dependent coverage options.

Role Description We are seeking a highly skilled Senior Software Engineer to join our dynamic engineering team. In this role, you will be responsible for the design, development, and implementation of innovative software solutions. You will collaborate with cross-functional teams to deliver high-quality products that meet user needs and business objectives. - Design, development and implementation of software applications, ensuring scalability, performance, and security. - Conduct code reviews to ensure best practices, maintainability, and adherence to coding standards. - Provide guidance and mentorship to junior engineers, fostering a culture of continuous learning and improvement. - Work closely with product managers, UX/UI designers, and other stakeholders to gather requirements and deliver effective solutions. - Identify and troubleshoot software issues, implementing effective solutions in a timely manner. - Create and maintain comprehensive documentation for software design, code, and processes. - Stay updated on emerging technologies and industry trends, advocating for improvements and new technologies that could benefit the team and projects. Qualifications - Expert in Go, React; experience in C#, .NET & Angular would be desired. - Proficient in Test-Driven Development (TDD), automated testing frameworks and methodologies. - Experienced with cloud technologies e.g. Azure, AWS. - In-depth knowledge of DevOps practices and tools (CI/CD, containerization, etc.). - Expert in database design and management (SQL, NoSQL). - Strong analytical and problem-solving skills, with a knack for debugging complex issues. - Excellent verbal and written communication skills, with the ability to effectively collaborate across teams. - Experience working in Agile/Scrum environments, with a focus on iterative development. - Experience in modernising legacy applications. Benefits - 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - Days of Difference – Up to 3 extra days off for volunteering. - Pension Contributions – 5% employer match to support your future. - Income Protection – Up to 75% salary cover for long-term illness. - Life Assurance – 4x salary tax-free lump sum. - Critical Illness Cover – £25,000 lump sum (extendable to dependents). - Private Medical Insurance – Fast access to private healthcare. - Health Cash Plan – Claim back physio, therapies & more. - Dental Insurance – Cover for routine & emergency care. - Affinity Groups – Join employee-led communities. - Bounty Bonus – Refer a friend & get rewarded.

Role Description We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a Field Marketing Manager at Civica, you’ll play a key role in delivering high-impact field marketing initiatives—from industry events to targeted activations—working closely with Sales and cross-functional teams to drive pipeline and commercial results. This role is ideal for a resourceful and adaptable marketer who thrives in dynamic, evolving environments—someone who combines creativity with analytical thinking and is excited by the challenge of building, scaling, and making a meaningful impact. Responsibilities - Execute high-impact field marketing programs across North America, including owned events, third-party sponsorships, roundtables, and targeted in-market activations that support pipeline growth and revenue objectives. - Own end-to-end event and campaign logistics, from venue and supplier coordination to attendee communications, onsite execution, and post-event follow-up, ensuring all initiatives are delivered on time, within budget, and to a high standard. - Partner closely with Sales teams to align field marketing activities with territory priorities, pipeline needs, and commercial goals, enabling effective lead generation and conversion. - Build knowledge of target markets and buyer audiences, contributing insights to campaign planning and identifying relevant industry events and engagement opportunities to maximize impact. - Manage and maintain the field marketing activity calendar, proactively coordinating timelines, resolving dependencies, and balancing competing priorities to ensure seamless execution across programs. - Support the development of compelling sales collateral and marketing assets, collaborating with creative and product marketing teams to ensure materials are accurate, on-brand, and delivered within agreed timelines. - Collaborate cross-functionally with internal stakeholders and external partners, fostering strong working relationships and ensuring consistent, high-quality delivery of field marketing initiatives. Qualifications - Proven experience in field marketing, event coordination, or marketing operations, ideally within a B2B technology or SaaS environment, with a track record of delivering high-quality programs. - Strong project management and organizational skills, with the ability to manage multiple concurrent workstreams while maintaining attention to detail and meeting deadlines. - Demonstrated ability to execute marketing programs independently, managing logistics and delivery tasks proactively while keeping stakeholders informed. - Commercial awareness, with an understanding of how marketing activities contribute to pipeline generation, lead qualification, and sales performance. - Excellent cross-functional collaboration skills, with the ability to build strong relationships with Sales, Marketing, and external partners to ensure aligned execution. - Strong communication skills, with the ability to manage stakeholder interactions, coordinate with vendors, and clearly brief creative and marketing teams. - Ability to prioritize effectively in a fast-paced environment, balancing competing demands and maintaining high standards of execution. - Growing knowledge of target markets, buyer personas, and industry trends, with the ability to contribute insights to improve campaign effectiveness. Benefits - Medical, Dental & Vision Coverage with competitive employer contributions and access to flexible plan options, including Health Savings Account (HSA) - eligible plans. - Employer-funded Short-Term Disability and shared-cost Long-Term Disability coverage. - Company-paid Life Insurance with optional voluntary life coverage. - 401(k) Retirement Plan with a generous employer match of up to 50% on employee contributions (up to 6%). - Paid Time Off (PTO) that increases with tenure, plus company-observed holidays. - Make a difference in your community through Civica’s Days of Difference—enjoy up to three (3) paid days off each year to volunteer and give back. - Enjoy a balanced work-life experience that recognizes achievements, celebrates success, and creates opportunities for connection, career growth, and employee engagement.

Role Description The Pensions Administrator role is a great opportunity for someone who enjoys problem solving, delivering excellent customer service, and is looking to build a career in pensions and payroll services. In this role, you’ll gain hands-on experience managing essential pension administration tasks while working within a supportive team environment. You’ll play an important part in ensuring services are delivered accurately and on time, directly supporting clients and their employees. What makes this role especially rewarding is the variety of work and the opportunity to become a trusted first point of contact for clients, helping resolve issues and building strong professional relationships. With clear processes, service-level goals, and exposure to Civica’s payroll platforms, the position offers valuable experience, career development opportunities, and the satisfaction of making a real impact through reliable and efficient pension service delivery. - Data input - Filing, paper and electronic - Receiving, organising and processing information - Answering telephones and contacting customers to handle basic client queries - Producing benefit statements - Opting members into and out of the scheme - Processing refund requests - Guiding members through the retirement process - Submitting retirement applications - Gathering and distributing mail - Assisting the Senior Pensions Administrators with various duties Qualifications - Previous experience of delivering excellent customer service, in a customer focused environment - Experience of working within a customer focused environment - Working knowledge of Microsoft Excel and Word - Ability to prioritise and remain calm under pressure - Accuracy and attention to detail - Understand the need to follow established procedures - Ability to use own initiative within a team environment - A progressive approach to change and improvement - Ability to think logically and solve problems effectively - Time Management & Interpersonal Skills - Methodical & Analytical - Great attention to detail Requirements We Want You to Bring Your Whole Self to Work. There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Benefits - 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - Days of Difference – Up to 3 extra days off for volunteering. - Pension Contributions – 5% employer match to support your future. - Income Protection – Up to 75% salary cover for long-term illness. - Life Assurance – 4x salary tax-free lump sum. - Critical Illness Cover – £25,000 lump sum (extendable to dependents). - Private Medical Insurance – Fast access to private healthcare. - Health Cash Plan – Claim back physio, therapies & more. - Dental Insurance – Cover for routine & emergency care. - Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. - Affinity Groups – Join employee-led communities. - Bounty Bonus – Refer a friend & get rewarded.

Role Description We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. As an Application Support Analyst at Civica, you will: - Deliver excellent customer service and application support in line with defined service levels and Civica values. - Diagnose, troubleshoot, and resolve complex customer issues using a customer-centric approach. - Maintain accurate records of customer interactions, work completed, and system changes in compliance with data protection and company policies. - Follow Service Management processes, ticket handling procedures, and information security/compliance requirements. - Continuously develop technical, customer service, and process knowledge to perform effectively in the role. - Contribute to continuous improvement by identifying recurring issues, improving knowledge management, and suggesting process enhancements. - Manage workload proactively while collaborating with team members to meet productivity, quality, and operational targets. Qualifications - High-level understanding of supported applications, features, and functionality. - Proficiency in scripting languages or automation tools to improve support processes. - Familiarity with database systems, including querying and data manipulation. - Experience working with SaaS environments or cloud-based applications. - Strong verbal and written communication skills with both technical and non-technical stakeholders. - Ability to manage, troubleshoot, and resolve incidents effectively within agreed timeframes. - Experience coordinating escalations with developers and technical teams. - Strong teamwork and collaboration skills in a technical support environment. - Analytical and problem-solving skills with the ability to investigate and resolve complex issues. - 1–3 years of experience in application support, with proficiency in Microsoft Office tools such as Word and Excel. Benefits - Annual Leave – 3 weeks (1–5 years), 4 weeks (6–10 years), 5 weeks (10+ years), 6 weeks (20+ years). - Sick Leave – 15 paid sick days per year (pro-rated for part-time employees). - Bereavement Leave – Paid leave for permanent employees during times of loss. - Statutory Holidays – Public holidays in line with provincial standards, including election day and jury duty leave. - Parental Leave – Maternity and parental leave in accordance with Provincial Employment Standards. - Agile Working – Access to a wide range of flexible working arrangements to support work-life balance. - Extended Health Insurance – Comprehensive cover for employees, spouses, and legal dependents, including travel insurance. - Dental Insurance – Coverage for routine and emergency care for employees and eligible dependents. - Employee Assistance Plan (EAP) – 100% employer-paid confidential support services. - Basic Life Insurance – Financial protection for you and your family. - Accidental Death & Dismemberment Insurance – Additional financial security. - Long-Term Disability Insurance – Income protection during extended illness. - Spousal & Dependent Life Insurance – Additional coverage options for your family. - Comprehensive & Compassionate Cancer Care – Specialist support services through Desjardins Insurance, offering prevention, assistance, return-to-work guidance, and expert workplace cancer support. - Milestone Service Awards – Recognition and celebration of long-term service. - The Civica Awards – Annual awards recognising individuals and teams making an outstanding contribution across the Group. - Diamond Club – Our global sales incentive scheme celebrating top performers who deliver exceptional results and live our values. - Learning & Development Platforms – Access to a wide range of leadership, technical, and soft skills training resources.

Role Description Our LiveOps team sits at the front line of this mission: monitoring systems, responding to incidents, and continuously improving the automation and observability that keep our services healthy. Every action you take directly contributes to the stability and trust our customers depend on. As a LiveOps Engineer, you will help operate, monitor, and enhance Civica’s production and cloud environments. Working closely with SRE, Platform, and Development teams, interfacing with the support and services teams, you will support uptime, automation, and observability improvements that make our services more reliable. You’ll contribute to incident response, environment management, and the ongoing evolution of how Civica delivers and supports its software in the cloud. Working closely with SRE, Platform, and Development teams, you will help detect, troubleshoot, and resolve live issues; while also contributing to the continuous improvement of our monitoring, deployment, and incident management practices. You will participate in an on-call rotation, respond to production alerts, and you will play a key role in maintaining Civica’s high standards for reliability, performance, and customer experience. What you will be doing: - Monitoring and incident response: Operate our live environments using modern observability tools (Grafana, Prometheus, DataDog, Azure Monitor). Respond quickly to alerts, triage incidents, and coordinate with SRE and Platform teams to resolve issues and restore service. - Automation and operational efficiency: Automate environment builds, deployments, and day-to-day operational tasks using Terraform, Ansible, PowerShell, or Bash. Reduce manual intervention and help improve speed, consistency, and resilience. - Cloud and infrastructure operations: Support and maintain our environments across Azure, AWS, and VMware. Work with containerised workloads (Docker, Kubernetes) and contribute to scaling and performance improvements. - Continuous improvement: Capture learnings from incidents and partner with SREs and developers to drive root cause analysis (RCA) and preventative action. Help refine alerting thresholds, deployment processes, and monitoring coverage. - Collaboration and documentation: Work closely with engineers across teams to maintain runbooks, document operational standards, and ensure knowledge is shared and applied consistently across Civica’s cloud services. Qualifications - Experience operating production systems in cloud or hybrid environments (Azure, AWS, or similar). - Familiarity with Kubernetes, containerisation, and supporting tools (Helm, ingress controllers). - Basic understanding of networking and infrastructure fundamentals (DNS, load balancing, VPNs, and firewalls) and able to troubleshoot (e.g., pcap). - Hands-on experience with scripting or automation (PowerShell, Bash, or Go/Python). - Knowledge of CI/CD pipelines and fluent with version control (GitHub Actions, Azure DevOps, Jenkins, or similar). - Experienced with monitoring and alerting solutions (Prometheus, Grafana, DataDog, Elastic, Azure Monitor). - Strong analytical and problem-solving skills, with the ability to stay calm during incidents. - Collaborative communicator who thrives in cross-functional, fast-paced environments. Benefits - 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - Days of Difference – Up to 3 extra days off for volunteering. - Pension Contributions – 5% employer match to support your future. - Income Protection – Up to 75% salary cover for long-term illness. - Life Assurance – 4x salary tax-free lump sum. - Critical Illness Cover – £25,000 lump sum (extendable to dependents). - Private Medical Insurance – Fast access to private healthcare. - Health Cash Plan – Claim back physio, therapies & more. - Dental Insurance – Cover for routine & emergency care. - Affinity Groups – Join employee-led communities. - Bounty Bonus – Refer a friend & get rewarded. Company Description At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Role Description As our Senior Site Reliability Engineer, you will be at the heart of Civica’s SaaS transformation; owning the reliability, performance and security of the cloud platform that powers our education, health & care, and government products. You will work together with principal engineers, developers, and product teams to make roadmaps reality, driving automation and best practices through the process. - Designing and implementing for scale & resilience: Architect, implement and continuously improve our existing Data Center and Cloud environments on AWS, Azure, and VMware, ensuring they meet our SLAs and adapt dynamically to demand working alongside the Platform teams providing PaaS/IaaS. - Driving automation: Build and evolve infrastructure as code (Terraform, etc.) and CI/CD pipelines (GitHub Actions, etc.) to ship new features safely and at speed. - Defining and measuring reliability: Partner with teams to set up meaningful SLIs/SLOs, implement real-time observability (Datadog, Prometheus, Grafana, ...) and proactively identify risks before it impacts our users. - Leading incident response: Own the on-call rota, coach teams through blameless post-mortems, and embed a culture of continuous improvement so outages become learning opportunities. - Mentoring & evangelism: Share your deep expertise by pairing with engineers, running brown-bag sessions on reliability best practices, and helping raise the bar across our global engineering organisation. - Securing our stack: Collaborate with our Security team and include security controls into CI/CD, runtime environments and disaster-recovery plans; so, our customers and citizens are always protected. Qualifications - Demonstrable experience in a production SRE, DevOps or infrastructure role, ideally within a SaaS or large-scale web environment. - Expert in at least one public cloud (AWS, Azure, or GCP) and comfortable designing hybrid migrations from on-prem to cloud. - Strong coding/scripting and troubleshooting skills (on either of Go, .NET, Java, Python, etc.) and a passion for building reusable tested libraries and tooling. - Proven track record with IaC tools (Terraform, CloudFormation, or similar) and container orchestration (Kubernetes, ECS, AKS, OpenShift). - Proven track record with virtual machine orchestration / provisioning and resiliency strategies (Kubevirt, packer, ansible). - Deep understanding of monitoring, logging, and tracing frameworks (Prometheus/Grafana, ELK/Opensearch, Jaeger, etc.). - Excellent communicator who thrives in cross-functional teams, with passion for translating complex technical issues into clear, actionable plans. Benefits - 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - Days of Difference – Up to 3 extra days off for volunteering. - Pension Contributions – 5% employer match to support your future. - Income Protection – Up to 75% salary cover for long-term illness. - Life Assurance – 4x salary tax-free lump sum. - Critical Illness Cover – £25,000 lump sum (extendable to dependents). - Private Medical Insurance – Fast access to private healthcare. - Health Cash Plan – Claim back physio, therapies & more. - Dental Insurance – Cover for routine & emergency care. - Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. - Affinity Groups – Join employee-led communities. - Bounty Bonus – Refer a friend & get rewarded.

We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.  Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we’re continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. This team are based out of our Belfast office but these roles can be performed fully remotely.   Why you’ll love this opportunity as an NHS Pensions Administrator at Civica  As an NHS Pensions Administrator, you’ll play an important role in delivering high-quality, fully managed pension services to NHS clients using Civica’s payroll platforms. Reporting to the Team Manager, you’ll support a wide range of administrative activities—from data entry and record management to processing benefit statements, retirement applications, and customer queries.  You’ll be the first point of contact for client staff, ensuring queries are resolved promptly, professionally, and in line with service level agreements. This is an entry-level administration role where accuracy, attention to detail, and strong customer service skills are key to success.  You’ll join a supportive team environment where you’ll gain experience, develop skills, and contribute to helping NHS staff manage their pension needs. If you enjoy working with data, supporting customers, and taking ownership of your work, this role offers a great opportunity to grow within Civica.  Key Responsibilities  • Data input and administrative processing  • Filing and maintaining paper and electronic records  • Receiving, organising, and processing information  • Answering calls and supporting customers with basic pension queries  • Producing benefit statements  • Opting members into and out of the NHS Pension Scheme  • Processing refund requests  • Guiding members through the retirement process  • Submitting retirement applications  • Managing incoming and outgoing mail  • Assisting Senior Pensions Administrators as required  • Supporting general administration duties

We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.  Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we’re continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. This team are based out of our Belfast office but these roles can be performed fully remotely.   Why you’ll love this opportunity as an NHS Pensions Administrator at Civica  As an NHS Pensions Administrator, you’ll play an important role in delivering high-quality, fully managed pension services to NHS clients using Civica’s payroll platforms. Reporting to the Team Manager, you’ll support a wide range of administrative activities—from data entry and record management to processing benefit statements, retirement applications, and customer queries.  You’ll be the first point of contact for client staff, ensuring queries are resolved promptly, professionally, and in line with service level agreements. This is an entry-level administration role where accuracy, attention to detail, and strong customer service skills are key to success.  You’ll join a supportive team environment where you’ll gain experience, develop skills, and contribute to helping NHS staff manage their pension needs. If you enjoy working with data, supporting customers, and taking ownership of your work, this role offers a great opportunity to grow within Civica.  Key Responsibilities  • Data input and administrative processing  • Filing and maintaining paper and electronic records  • Receiving, organising, and processing information  • Answering calls and supporting customers with basic pension queries  • Producing benefit statements  • Opting members into and out of the NHS Pension Scheme  • Processing refund requests  • Guiding members through the retirement process  • Submitting retirement applications  • Managing incoming and outgoing mail  • Assisting Senior Pensions Administrators as required  • Supporting general administration duties

We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.  Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we’re continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. This team are based out of our Belfast office but these roles can be performed fully remotely.   Why you’ll love this opportunity as an NHS Pensions Administrator at Civica  As an NHS Pensions Administrator, you’ll play an important role in delivering high-quality, fully managed pension services to NHS clients using Civica’s payroll platforms. Reporting to the Team Manager, you’ll support a wide range of administrative activities—from data entry and record management to processing benefit statements, retirement applications, and customer queries.  You’ll be the first point of contact for client staff, ensuring queries are resolved promptly, professionally, and in line with service level agreements. This is an entry-level administration role where accuracy, attention to detail, and strong customer service skills are key to success.  You’ll join a supportive team environment where you’ll gain experience, develop skills, and contribute to helping NHS staff manage their pension needs. If you enjoy working with data, supporting customers, and taking ownership of your work, this role offers a great opportunity to grow within Civica.  Key Responsibilities  • Data input and administrative processing  • Filing and maintaining paper and electronic records  • Receiving, organising, and processing information  • Answering calls and supporting customers with basic pension queries  • Producing benefit statements  • Opting members into and out of the NHS Pension Scheme  • Processing refund requests  • Guiding members through the retirement process  • Submitting retirement applications  • Managing incoming and outgoing mail  • Assisting Senior Pensions Administrators as required  • Supporting general administration duties