Ometria

• Onboard enterprise clients onto Ometria's agentic intelligence product, ΛTLΛS • Identify and connect data sources, train clients, and ensure platform delivers ongoing value • Act as a trusted technical partner, guiding clients through data integration, validation, and documentation strategies • Monitor platform inputs and outputs, addressing alerts promptly to maintain data integrity and client confidence • Train clients on ΛTLΛS platform usage, tailoring sessions for technical and marketing stakeholders • Build strong relationships with enterprise clients across their teams

Role Description Working at the intersection of data engineering, marketing technology, and enterprise account management, you will be responsible for onboarding enterprise clients onto Ometria's agentic intelligence product, ΛTLΛS. This will range from identifying and connecting data sources through to training clients and ensuring the platform delivers ongoing value. You will act as a trusted technical partner for our clients, guiding them through data integration, validation, alerting, and documentation strategies. This is a deeply hands-on role that requires both strong technical capability and the ability to communicate clearly with enterprise stakeholders. You'll be part of a team of strategic retail marketing experts empowering leading enterprise businesses to harness the power of AI-driven intelligence. Key Outcome - A successful onboarding is a client who is delighted with ΛTLΛS and has proven ROI from it. Sub-outcomes - Successful client onboarding: Every enterprise client is fully onboarded onto ΛTLΛS, with data sources identified, connected, and validated within agreed timelines. - Clients understand their data landscape within the platform and are equipped to use it effectively from day one. - Data integrity and platform reliability: Platform inputs and outputs are continuously monitored, with alerts addressed promptly to maintain data integrity and client confidence. - Clients have robust QA and validation strategies in place, co-developed with their internal teams. - Client enablement and self-sufficiency: Clients are trained and confident in using ΛTLΛS, reducing day-to-day dependency on Ometria. - Clients have custom connectors, integrations, and documentation strategies that are maintained and scalable. - Trusted technical partnership: Clients see you as a trusted technical advisor, with strong relationships across their QA, data, marketing, and technology teams. - Positive client sentiment driven by proactive communication, expert guidance, and reliable delivery. Key Responsibilities - Data Source Identification and Integration: - Identify and assess the data sources relevant to each client's ΛTLΛS deployment, determining the most effective approach for connecting to each. - Assist clients in building custom connectors and data integrations, including working with data warehouses such as Snowflake and Databricks. - Support context gathering and data uploading into the ΛTLΛS product, ensuring completeness and accuracy. - Semantic Review and Data Validation: - Review semantic inputs and outputs for the ΛTLΛS product, ensuring data is accurately interpreted and surfaced. - Work with clients' QA and validation teams to develop and implement robust data validation strategies. - Monitor the platform's inputs and outputs on an ongoing basis, identifying and addressing any alerts or anomalies. - Client Enablement and Training: - Train clients on the usage of the ΛTLΛS platform, tailoring sessions to different audiences including technical and marketing stakeholders. - Work with clients to define alerting and notification strategies that keep the right people informed at the right time. - Support clients in developing and maintaining their documentation strategy, ensuring knowledge is captured and accessible. - Enterprise Client Engagement: - Act as a trusted technical advisor throughout the client lifecycle, building strong relationships with data, marketing technology, and QA teams. - Communicate technical concepts clearly and confidently with enterprise stakeholders, adapting your approach to the audience. Qualifications - Minimum 5 years of technical account management or solutions architecture experience in an enterprise software organization, preferably in the Retail and Ecommerce space. - Hands-on experience with data warehousing platforms, particularly Big Query, Snowflake and Databricks, including the ability to build and manage data integrations and custom connectors. - Excellent communication and stakeholder management skills, with the ability to engage confidently with enterprise clients across both technical and commercial functions. - Strong understanding of the marketing technology landscape — familiarity with the major platforms, what they are used for, and how data flows between them. - Experience in marketing programme management and client data management, with a solid grasp of how brands structure and leverage their marketing data. - Practical knowledge of identity resolution and CDP-type activities, including data unification, audience segmentation, and profile management. - AI engineering capability, with experience building or working with AI-driven data products, pipelines, or platforms. - A methodical, self-directed approach to work, with the ability to manage multiple client engagements simultaneously and prioritise effectively. Requirements - The salary range for this role is $150,000 to $200,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. Benefits - Unlimited paid time off - Health Insurance - Dental - Vision - Mental Health Support

• Retain your customers, secure renewals and hit retention targets • Own the renewal cycle for your book of business end to end, identifying risks early and resolving them before they escalate • Build and maintain a clear picture of customer sentiment across all stakeholders — from end users to C-suite — and take action when something is off • Act as a vocal internal advocate for your customers, coordinating cross-functional teams to resolve challenges quickly • Keep leadership informed with timely, accurate updates on account health, risks and wins • Lead commercial negotiations and drive revenue growth • Own end-to-end commercial negotiations for renewals and expansions across a portfolio of high-value North American accounts, working within Ometria's pricing model • Identify and close upsell opportunities that genuinely reflect value delivered • Partner closely with the North American Sales team and leadership to pursue expansion opportunities and hit upsell ARR targets • Build and maintain senior stakeholder relationships • Develop genuine relationships with CMOs, CTOs, CEOs and marketing and technology leads across large, multi-stakeholder enterprise organisations • Maintain multi-threaded engagement plans that anticipate where senior conversations are needed and ensure the right Ometrians are involved • Deliver on commitments consistently — your clients should see you as a trusted partner, not just a vendor contact • Deliver strategic guidance and platform expertise • Become an expert in both the Ometria platform and the ecommerce and retail marketing landscape • Lead Business Reviews, strategic marketing assessments and account planning sessions that connect platform outcomes to your clients' business goals • Use retail intelligence, trends data and platform insights to make credible, forward-looking recommendations — particularly to senior commercial and marketing stakeholders at enterprise level • Contribute to the strength of the CS team • Share your methodology and experience with team members, contributing to playbooks, account approaches and how we raise the bar on CS practice at Ometria • Step in to support complex or escalated situations across the wider team when needed • Provide thoughtful input to CS leadership on how we continue to improve as the team grows

Role Description We're looking for a Principal Customer Success Manager to own and grow our most important enterprise relationships across North America. You'll be the most senior individual contributor on the US CS team, working with a focused book of our highest-ARR clients and setting the standard for how we deliver value at the enterprise level. Reporting to the Manager of Customer Success, you'll own a focused portfolio of our most strategic North American enterprise accounts — large, complex organisations with multiple stakeholders, significant ARR and high expectations. These are clients where the relationship matters as much as the product, and where the quality of CS work directly affects retention and revenue. - Take full ownership of the commercial relationship, lead executive engagement and ensure clients see clear, measurable value from Ometria. - Work closely with our North American Sales team on renewals and expansion. - Partner with customer and technical teams across the business to deliver for your clients. - Have regular visibility with our founder and CEO on the performance and health of our most important accounts. - Be a go-to resource for the wider CS team — sharing your approach and helping more junior CSMs navigate complex account situations. Qualifications - 7+ years of Customer Success experience in an enterprise SaaS organisation. - Proven track record of owning large, complex, multi-stakeholder accounts with significant ARR. - Ideally with exposure to retail, ecommerce or MarTech. Requirements - Executive presence — comfortable and credible in conversations with CMOs, CTOs and CEOs. - Commercial sharpness — spot risk and opportunity in account data. - Relationship depth — build relationships that go beyond the day-to-day contact. - Data fluency — comfortable working with and interpreting performance data. - Technical credibility — understand enough about how Ometria works technically. - Organised and accountable — manage a complex book of business without dropping balls. - A natural at sharing what you know — raise the people around you. Benefits - Unlimited paid time off - Health Insurance - Dental - Vision - Mental Health Support

Title: Principal Customer Success Manager Location: Remote (US) - must reside in New York or Massachusetts. We're currently only set up to employ in a limited number of US states. Candidates outside NY or MA unfortunately can't be considered for this role. We're looking for a Principal Customer Success Manager to own and grow our most important enterprise relationships across North America. You'll be the most senior individual contributor on the US CS team, working with a focused book of our highest-ARR clients and setting the standard for how we deliver value at the enterprise level. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers plan and launch their most profitable campaigns and create personalised experiences across email, mobile, on-site, social, direct mail and more. We're trusted by some of the fastest-growing retail brands in the world, including Brooklinen, Davines, Steve Madden and Sephora. We have over 120 Ometrians across North America and Europe, and have raised $75m from investors including Infravia Capital Partners, Octopus Ventures and Summit Action. The role Reporting to the Manager of Customer Success, you'll own a focused portfolio of our most strategic North American enterprise accounts - large, complex organisations with multiple stakeholders, significant ARR and high expectations. These are clients where the relationship matters as much as the product, and where the quality of CS work directly affects retention and revenue. You'll take full ownership of the commercial relationship, lead executive engagement and ensure clients see clear, measurable value from Ometria. This is a highly cross-functional role - you'll work closely with our North American Sales team on renewals and expansion, partner with customer and technical teams across the business to deliver for your clients, and have regular visibility with our founder and CEO on the performance and health of our most important accounts. You'll also be a go-to resource for the wider CS team - sharing your approach, contributing to how we build and refine our customer success practice, and helping more junior CSMs navigate complex account situations. What you'll be doing Retain your customers, secure renewals and hit retention targets - Own the renewal cycle for your book of business end to end, identifying risks early and resolving them before they escalate - Build and maintain a clear picture of customer sentiment across all stakeholders - from end users to C-suite - and take action when something is off - Act as a vocal internal advocate for your customers, coordinating cross-functional teams to resolve challenges quickly - Keep leadership informed with timely, accurate updates on account health, risks and wins Lead commercial negotiations and drive revenue growth - Own end-to-end commercial negotiations for renewals and expansions across a portfolio of high-value North American accounts, working within Ometria's pricing model - Identify and close upsell opportunities that genuinely reflect value delivered - Partner closely with the North American Sales team and leadership to pursue expansion opportunities and hit upsell ARR targets Build and maintain senior stakeholder relationships - Develop genuine relationships with CMOs, CTOs, CEOs and marketing and technology leads across large, multi-stakeholder enterprise organisations - Maintain multi-threaded engagement plans that anticipate where senior conversations are needed and ensure the right Ometrians are involved - Deliver on commitments consistently - your clients should see you as a trusted partner, not just a vendor contact Deliver strategic guidance and platform expertise - Become an expert in both the Ometria platform and the ecommerce and retail marketing landscape - Lead Business Reviews, strategic marketing assessments and account planning sessions that connect platform outcomes to your clients' business goals - Use retail intelligence, trends data and platform insights to make credible, forward-looking recommendations - particularly to senior commercial and marketing stakeholders at enterprise level Contribute to the strength of the CS team - Share your methodology and experience with team members, contributing to playbooks, account approaches and how we raise the bar on CS practice at Ometria - Step in to support complex or escalated situations across the wider team when needed - Provide thoughtful input to CS leadership on how we continue to improve as the team grows About you - 7+ years of Customer Success experience in an enterprise SaaS organisation, with a proven track record of owning large, complex, multi-stakeholder accounts with significant ARR - ideally with exposure to retail, ecommerce or MarTech - Executive presence - you're comfortable and credible in conversations with CMOs, CTOs and CEOs at major enterprise organisations, and you know how to adapt your approach depending on who's in the room - Commercial sharpness - you spot risk and opportunity in account data, and you can navigate commercial conversations with confidence. You don't wait to be asked - Relationship depth - you build relationships that go beyond the day-to-day contact. Your clients trust you because you consistently deliver and tell them what they need to hear, not just what they want to hear - Data fluency - you're comfortable working with and interpreting performance data, and you can turn it into a clear narrative that lands with marketing and commercial stakeholders alike - Technical credibility - you don't need to be an engineer, but you understand enough about how Ometria works technically (APIs, data feeds, integrations) to hold your own with technical stakeholders and know when to escalate - Organised and accountable - you manage a complex book of business without dropping balls. Your Salesforce hygiene is good, your forecasting is reliable and your clients know what to expect from you A natural at sharing what you know - you raise the people around you. You share your thinking, contribute to how the team works and are generous with your experience The salary range for this role is $170,000 to $200,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. - Unlimited paid time off - Health Insurance - Dental - Vision - Mental Health Support

• Own enterprise project delivery end to end • Lead onboarding and integration projects for complex North American enterprise accounts • Create and maintain detailed project plans • Proactively identify and manage risks • Ensure every integration solves the client's agreed use cases • Build and maintain strong relationships with technical and commercial stakeholders • Lead client meetings with clear agendas • Provide regular, accurate visibility on project status to leadership • Act as the primary PS contact for North American teams • Work closely with EMEA Professional Services team • Take ownership of reviewing and improving delivery processes

Role: Principal Client Onboarding & Implementation Manager Location: Remote (US) — must reside in New York or Massachusetts. We're currently only set up to employ in a limited number of US states. Candidates outside NY or MA unfortunately can't be considered for this role. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers plan and launch their most profitable campaigns and create personalised experiences across email, mobile, on-site, social, direct mail and more. We're trusted by some of the fastest-growing retail brands in the world, including Brooklinen, Davines, Steve Madden and Sephora. We have over 120 Ometrians across North America and Europe, and have raised $75m from investors including Infravia Capital Partners, Octopus Ventures and Summit Action. The role Reporting to the VP of Professional Services, you'll be the most senior post-sales technical delivery resource in North America, owning the end-to-end onboarding and integration of our largest and most complex enterprise clients. These are multi-market retailers with bespoke integration requirements, multiple internal stakeholders and high expectations. You'll take full ownership of project delivery — from scoping and planning through to go-live and beyond — while working closely with our North American CS, Sales and Solutions Architecture teams and partnering with the wider Professional Services team in EMEA. This is a role for someone who is as comfortable in a room with a CTO as they are in the weeds of a complex data integration. You'll set the standard for enterprise delivery in the US and play a meaningful part in how we build and refine our PS practice as the business grows. What you'll be doing Own enterprise project delivery end to end - Lead onboarding and integration projects for our most complex North American enterprise accounts, managing all internal and external stakeholders to agreed timelines and deliverables - Create and maintain detailed project plans that account for the complexity of multi-market, multi-stakeholder environments - Proactively identify and manage risks throughout the project lifecycle, escalating where needed and resolving blockers before they become client issues - Ensure every integration solves the client's agreed use cases and that all custom-built work is fully documented with clear alerting and maintenance in place Drive stakeholder alignment and client confidence - Build and maintain strong relationships with both technical stakeholders (CTOs, Directors of Digital, tech agencies) and commercial stakeholders (CMOs, Marketing Directors) at enterprise level - Lead client meetings with clear agendas, structured talk tracks and timely follow-up - Set and manage expectations clearly throughout — on timelines, deliverables and communication cadences - Provide regular, accurate visibility on project status and client sentiment to the VP of Professional Services and the wider CS and Sales leadership Collaborate across North America and EMEA - Act as the primary PS contact for the North American CS, Sales and Solutions Architecture teams, providing technical project expertise and joining client conversations when needed - Work closely with the EMEA Professional Services team, contributing to shared processes, documentation and knowledge - Feed client and delivery insights back into the product and engineering teams to help shape how we develop and improve the platform Raise the bar on PS practice - Take ownership of reviewing and improving delivery processes, documenting changes and measuring their impact - Contribute to how we onboard, train and develop the wider PS team - Share your experience and approach generously. Collaborate with Product to ensure we deliver best-in-class integrations, channelling feedback from the field into roadmap decisions About you - 7+ years of technical project management experience in an enterprise SaaS organisation, with a track record of delivering complex integrations for large, multi-stakeholder clients — ideally in retail, ecommerce or MarTech - Technical depth — you have a strong working knowledge of APIs, data feeds and system integrations, and can hold your own with technical stakeholders. You can debug, document and communicate technical requirements clearly without losing the client - Stakeholder gravitas — you're credible and comfortable with senior commercial and technical stakeholders alike. You know how to hold a constructive conversation when priorities conflict and how to drive urgency without damaging relationships - Project management rigour — your plans are detailed, your risk logs are accurate and your clients always know where things stand. You don't let things drift - Retail and ecommerce fluency — you understand how retailers are structured, how their tech stacks work and what they ultimately care about. You can translate platform capabilities into commercial outcomes - Organised and accountable — you manage a complex portfolio without dropping balls. Your documentation is thorough, your stakeholders are informed and your delivery record speaks for itself - A collaborator who operates independently — you're part of a global team but you're the only PS person in your region. You know when to reach out and when to get on with it The salary range for this role is $150,000 to $180,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience.

- As a Management Accountant you will be joining an existing team of two in an established finance team. We are looking for someone who is keen to develop within their role, with the Management Accountant role offering scope for progression and professional growth. - This role has a transactional focus, and you will be expected to take full ownership of the daily bookkeeping, responding to client/supplier queries, credit control and preparing accounts for month-end. There will also be the opportunity to get involved in plenty of small ad-hoc projects. Responsibilities will include reconciling the bank accounts, processing invoices, closing the monthly accounts, preparing quarterly VAT returns and looking after accounts payable and receivable. - Our Finance Manager will look to you for assistance with month-end accounts preparation and together you will ensure internal processes are maintained effectively. You will also interact closely with our existing and future clients and suppliers. We are very proud of the relationships we have with our customers and you will provide assistance to them on any relevant financial queries.

Role Description We are looking for AI Evangelists to help design and deploy intelligent systems that streamline how work gets done across the company. Your role will be to understand existing business processes, identify opportunities to improve them using modern AI tools, and build reliable automated workflows powered by large language models and agent-based systems. You will work across teams to reduce manual effort in repetitive tasks, improve operational efficiency, and enable people to focus on higher-value work. This role sits at the intersection of operations, product, and engineering, and is ideal for someone who enjoys solving real-world problems using practical technology. What You’ll Do - Analyse business workflows - Work with teams across the organisation to understand how key processes currently operate and identify opportunities where automation or AI assistance can improve speed, accuracy, or scalability. - Design AI-powered workflows - Break complex processes into structured steps and design agent-based systems that can execute parts of those workflows. - Build and deploy automation - Implement solutions using modern AI and automation tooling, integrating internal systems and external APIs to create end-to-end workflows. - Ensure reliability - Make systems robust by adding monitoring, validation, retry logic, and human review points where appropriate. - Measure impact - Track the effectiveness of the systems you build, including improvements in speed, throughput, and operational efficiency. Example Projects - AI-assisted customer support triage and response drafting - Automated document or invoice processing workflows - Internal reporting agents that generate weekly summaries - Sales research assistants that prepare account briefings - Marketing workflow automation and campaign reporting Skills and Experience - We are looking for practical builders who enjoy solving messy real-world problems with cutting edge agentic technology. - You may come from backgrounds such as automation engineering, technical operations, internal tooling, startups, or AI prototyping. - Strong candidates will have experience with some combination of: - Working with APIs and system integrations - Using large language model APIs (e.g. Claude, OpenAI, Gemini) - Workflow automation tools such as n8n, Zapier, or Make - Scripting or programming (commonly Python or TypeScript) - Designing structured workflows or automation systems - Debugging and improving automated processes - You do not need deep academic AI or machine learning experience. We value practical experience building systems that work. How You Work - The best candidates for this role tend to: - Enjoy experimenting with new AI tools and technologies - Approach problems systematically by breaking them into steps - Build and iterate quickly - Focus on reliable, practical solutions rather than theoretical ones - Take ownership of projects from idea through to deployment What Success Looks Like In this role you will help build a growing set of AI-powered systems that make everyday work faster, simpler, and more scalable for the human Ometrians. Over time you will create a library of reusable agentic components which teams across the company will leverage. Why This Role Matters Advances in AI are creating new ways to redesign how work happens inside organisations. By combining modern AI models with well-designed workflows, it is now possible to automate many repetitive tasks and significantly increase operational efficiency, and the effectiveness of our human Ometrians. This role is about helping teams take advantage of those capabilities in a thoughtful, practical way. Benefits - 30 Days Holiday - Private Healthcare - Enhance Company Pension Contribution - Mental Health Support via Spill

• As a Software Engineer, you will be part of our combined product and engineering team. You will work collaboratively to design scalable and robust solutions, developing those services in the most appropriate language according to best practices. • We are continuously scaling up our systems to stay ahead of demand, if you thrive on engineering challenges and scaling projects, you'll feel right at home with us. • Staying ahead of our growth curve: Databases and data pipelines - Improving the cost efficiency and query performance of our Postgres fleet as well as reducing end-to-end latency of our data pipelines to ensure we stay ahead of our growth curve. • Improve efficiency and throughput of our outgoing marketing systems whilst adding new channels. • Improving or refactoring existing systems to meet required performance within existing constraints. • Building new features for our clients driven by innovation, including LLM backed AI features.