• Conduct regular quality audits on Sales and Onboarding calls. • Provide detailed quality monitoring scorecards and actionable feedback. • Deliver coaching sessions to improve operational performance. • Document coaching sessions, ensuring accountability and corrective action implementation. • Prepare and maintain reports to track quality trends and team productivity. • Collaborate with internal stakeholders to maintain consistent QA standards. • Assist in refining sales and onboarding strategies through quality insights.

• Define and execute the enterprise Quality Engineering roadmap, establishing automation-first testing practices across UI, API, integration, performance, and end-to-end workflows • Drive shift-left quality practices throughout the SDLC and partner with Engineering, Product, Architecture, and Operations leaders to improve platform reliability, delivery predictability, and customer experience • Lead adoption of AI-assisted quality engineering practices, including AI-enabled approaches for test generation, defect detection, regression optimization, and release validation • Evaluate and implement AI-powered quality engineering platforms and agentic workflows, establishing governance and best practices for AI-enabled software delivery using tools such as GitHub Copilot and Claude Code • Define testing strategies for platform modernization initiatives, including legacy enterprise platforms, cloud-native services, APIs, event-driven architectures, messaging systems, and EDI integrations • Build and scale enterprise automation frameworks, establishing and governing Playwright-based automation standards integrated into CI/CD pipelines and quality gates • Implement performance, scalability, resiliency, and reliability testing practices alongside observability-driven quality validation, synthetic monitoring, and production testing strategies • Define and manage quality KPIs including defect escape rate, automation coverage, deployment success rate, release readiness, MTTD, MTTR, and platform availability metrics • Lead, mentor, and develop a high-performing team of Quality Engineering managers, automation engineers, QA engineers, and quality analysts • Drive organizational alignment on quality standards and engineering best practices across globally distributed engineering teams

• Develop and execute functional, integration, and regression test cases and test scripts. • Participate in refinement, planning, and agile ceremonies. • Analyze functional and technical requirements to identify risks and test scenarios. • Validate integrations between internal and external systems. • Log, track, and retest defects identified during the development cycle. • Support business areas during user acceptance testing (UAT). • Create test evidence and documentation. • Contribute to the evolution of quality processes and test automation. • Work collaboratively with development, architecture, infrastructure, and product teams.

The Opportunity As a Senior Associate in Tax Services, you will focus on providing advice and guidance to clients on tax planning, compliance, and strategy. You will help businesses navigate complex tax regulations and optimize their tax positions. As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, and to deliver quality work. Embracing increased ambiguity, you will be comfortable when the path forward isn't clear, using these moments as opportunities to grow. In this role, you will validate clients' compliance with tax laws and regulations, review and analyze financial data, prepare and file tax returns, and assist businesses in meeting their tax obligations while minimizing risks of non-compliance. Within our Tax practice, you will use a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. You will develop a deeper understanding of the business context and how it is changing, while upholding and reinforcing professional and technical standards. Responsibilities - Analyzing financial data to prepare and file accurate tax returns - Reviewing and validating clients' compliance with tax laws and regulations - Assisting businesses in meeting their tax obligations while minimizing risks of non-compliance - Navigating complex tax regulations to optimize clients' tax positions - Utilizing analytical thinking to break down complex tax concepts and provide insights - Drafting and preparing tax documents for corporate tax planning and compliance - Monitoring and analyzing financial trends to inform tax strategies and recommendations - Upholding professional and technical standards in line with PwC's code of conduct and independence requirements - Building meaningful client connections and managing client expectations effectively - Mentoring junior team members to enhance their understanding of tax compliance and strategy What You Must Have - At least a Bachelor's degree - At least 2 years of experience - Before starting full-time at PwC, meet the educational requirements to be eligible to sit for the CPA exam in your intended state of employment (Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity). What Sets You Apart - Excelling in corporate tax planning and regulatory compliance consulting - Demonstrating proficiency in drafting and preparing tax documents - Utilizing analytical thinking to interpret financial trends and data - Embracing change and demonstrating learning agility in complex situations - Developing self-awareness and enhancing strengths through reflection - Building meaningful client connections and anticipating their needs - Navigating ambiguity and using it as an opportunity for growth The salary range for this position is: $77,000 - $214,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines #LI-Remote #LI-Hybrid #BI-Hybrid