Role Description Reporting to the Director of PMO, the Project Manager has hybrid responsibilities in project execution and strategy to contribute to our overall company objectives. Responsibilities include planning, coordinating, and delivering cross-functional projects that span product, engineering, operations, compliance, and go-to-market teams. As a growing 150-person organization, we move quickly and this role keeps work organized, stakeholders aligned, and outcomes on track without adding unnecessary process. You will help build and contribute to our AI-assisted project execution engine. You will own project plans end-to-end, anticipate, flag, and resolve risks, blockers and bottlenecks early, and keep momentum across a fast-paced, regulated environment. Our ICONIC values shape how you contribute to RockWallet. Key Responsibilities - Cross-functional Coordination - Collaborate with product managers, engineering managers, designers, compliance, operations, and external vendors to define project requirements and drive execution toward company goals. - Incorporate vendor and external partner deliverables where projects depend on them. - Drive day-to-day execution: run stand-ups and working sessions, track action items, and close loops so nothing gets handed off without resolution. - Planning & Risk Management - Plan, scope, and manage cross-functional projects end-to-end — defining objectives, milestones, owners, dependencies, and timelines. - Proactively identify risks, blockers, bottlenecks and changes; adjust plans based on new information and escalate the right issues at the right time. - Balance speed and delivery with sound judgment, compliance, and customer impact. - Stakeholder Communication - Keep stakeholders accountable, informed, aligned, and free of surprises. - Report project KPIs, status, and health to leadership on a regular cadence. - Demonstrate collaboration and decisiveness in resolving business problems, making decisions, and identifying priorities. - AI-Assisted Operations - Apply AI and automation tools to streamline project workflows, reporting, status updates, and documentation; recommend where they can add value. - Process Improvement - Continuously improve how projects are delivered by favoring simpler, smarter approaches over heavy process. - Influence and enhance project performance within a cross-functional environment. - Documentation Hygiene - Maintain clear, accurate project documentation including plans, decision logs, status updates, and retrospectives and ensure Asana and Jira hygiene and compliance with process standards. - Other duties as required. Qualifications - Bachelor’s degree in business, technology, or a related field, or equivalent relevant experience. - 10 - 12 years of project or program management experience, ideally in fintech, financial services, technology, or another fast-paced, regulated environment. - Understanding of or fluency with AI and AI tools, and how they can be applied to improve project delivery, reporting, and ways of working. - Proven ability to manage multiple projects in a fast-paced environment while maintaining high-quality standards and a working knowledge of project management methodologies and tools (e.g., Agile/Scrum, Kanban, Asana, Jira, or similar). - Strong analytical, organizational, and problem-solving skills. - Excellent written and verbal communication, with the ability to influence and align stakeholders without direct authority. - Demonstrates accountability while working independently with minimal supervision in a dynamic, remote environment. - Comfort with ambiguity and lean team environments. - Project management certification (e.g., PMP, CAPM, CSM, or PMI-ACP) is an asset. - Experience working in multi-cultural, remote, distributed team across time zones is an asset. Benefits - Remote, work-from-home role based in Canada. - A competitive salary. - Diverse and dynamic work environment. - Work-life balance and support for career development.

• Lead, mentor, and develop a team of Project Coordinators • Manage resource allocation and workload balancing across the coordination team • Evaluate and refine project coordination workflows, templates, and tools • Partner with cross-functional leadership in Sales, Customer Success, and Delivery • Monitor team performance metrics, project backlogs, and key deliverables • Serve as an escalation point for complex client service issues • Cultivate a transparent, open, and collaborative team culture

• Provide leadership support for Project Managers in the development of educational and promotional materials/activities • Perform all Project Manager duties for assigned accounts and provide oversight/support in these areas for department personnel • Develop and execute project timelines, budgets, and billing checklists • Drive weekly internal and client status, new project kick-off, and post-project meetings • Communicate with assigned clients regarding project status when applicable • Fulfill lead role in resource allocation, scheduling, and prioritization based on business unit objectives defined by Account Services • Assess workflow and resources in the department to efficiently allocate responsibilities • Maintain high-level knowledge of the project status, billing status, and timelines to support execution for all projects across product teams • Review pre-/post-project documentation, and approve when appropriate • Assume/allocate/arrange coverage for temporary responsibilities for out-of-office team members • Assist Project Managers in problem-solving and prioritization to ensure timely execution of deliverables • Assist Project Managers with coordination of vendor/freelance selection • Review proposals and statements of work (SOWs) with Account Managers to ensure accuracy regarding department resources, allocated hours, and timelines • Assess and continually monitor projects for maintenance of budget and scope as detailed in SOW; recommend change of scope or modification of internal process as needed • Assist the Account Services team in the fulfillment and delivery of RFI/RFP (new-business) opportunities • Assess, improve, and ensure adherence to processes, procedures, and systems to increase the efficiency and effectiveness of the department • Train direct reports and other department staff, as required, on the use of department procedures and systems/software • Ensure that all quality control measures (eg, editorial review, graphics review) are completed as designated in the department procedures • Review detail reports with Project Managers to identify incorrectly recorded project hours, potential performance issues, and potentially out-of-specification/scope project hours • Analyze potential out-of-specification/scope hours and make corrective recommendations to the team • Serve as the primary Project Management team contact with Finance department • Ensure that submission of all reconciliations and invoices is timely and are occurring at appropriate project milestones

• The Solutions & Project Analyst serves as the bridge between business needs and technical execution. • Work directly with the Solutions & Project Manager and partner closely with operations, technology teams, customers, vendors, and leadership to support projects from concept through implementation. • Combine business analysis, project coordination, process improvement, stakeholder management, solution design support, and systems integration work. • Help modernize technology stack, improve operational efficiency, support digital transformation initiatives, and successfully deliver projects that create measurable business impact.