• Provide leadership support for Project Managers in the development of educational and promotional materials/activities • Perform all Project Manager duties for assigned accounts and provide oversight/support in these areas for department personnel • Develop and execute project timelines, budgets, and billing checklists • Drive weekly internal and client status, new project kick-off, and post-project meetings • Communicate with assigned clients regarding project status when applicable • Fulfill lead role in resource allocation, scheduling, and prioritization based on business unit objectives defined by Account Services • Assess workflow and resources in the department to efficiently allocate responsibilities • Maintain high-level knowledge of the project status, billing status, and timelines to support execution for all projects across product teams • Review pre-/post-project documentation, and approve when appropriate • Assume/allocate/arrange coverage for temporary responsibilities for out-of-office team members • Assist Project Managers in problem-solving and prioritization to ensure timely execution of deliverables • Assist Project Managers with coordination of vendor/freelance selection • Review proposals and statements of work (SOWs) with Account Managers to ensure accuracy regarding department resources, allocated hours, and timelines • Assess and continually monitor projects for maintenance of budget and scope as detailed in SOW; recommend change of scope or modification of internal process as needed • Assist the Account Services team in the fulfillment and delivery of RFI/RFP (new-business) opportunities • Assess, improve, and ensure adherence to processes, procedures, and systems to increase the efficiency and effectiveness of the department • Train direct reports and other department staff, as required, on the use of department procedures and systems/software • Ensure that all quality control measures (eg, editorial review, graphics review) are completed as designated in the department procedures • Review detail reports with Project Managers to identify incorrectly recorded project hours, potential performance issues, and potentially out-of-specification/scope project hours • Analyze potential out-of-specification/scope hours and make corrective recommendations to the team • Serve as the primary Project Management team contact with Finance department • Ensure that submission of all reconciliations and invoices is timely and are occurring at appropriate project milestones

• The Solutions & Project Analyst serves as the bridge between business needs and technical execution. • Work directly with the Solutions & Project Manager and partner closely with operations, technology teams, customers, vendors, and leadership to support projects from concept through implementation. • Combine business analysis, project coordination, process improvement, stakeholder management, solution design support, and systems integration work. • Help modernize technology stack, improve operational efficiency, support digital transformation initiatives, and successfully deliver projects that create measurable business impact.

• Manages all aspects of assigned projects (typically valued up to $5M) from award through completion, including site management, budgeting, scheduling, and execution • Serves as the primary point of contact for customers, ensuring high levels of satisfaction, safety, and quality assurance throughout the project lifecycle • Collaborates with local Convergint Project Managers, Customers, and Program Managers to align on project goals and support execution • Develops and manages project installation plans in coordination with local teams • Maintains accurate records of job status, material flow, change orders, and other documentation to support internal and external reporting • Identifies project risks and implements strategies to mitigate them • Oversees project financials, including budgeting, forecasting, and resource planning • Regularly communicates project progress, schedules, and changes to stakeholders

• Leads highly complex, large public safety applications (CAD/Mobile/Records/Jail) projects • Leads and directs the work activities of the project team across organizational boundaries • Drives strategic relationships between internal and external teams • Resolves issues between internal and external groups • Responsible for the profit level for all projects under their control • Establishing and maintaining a project budget and schedule • Establishing and maintaining a communication plan with project teams and customers • Establishing and executing a risk assessment and mitigation plans • Establishing and maintaining a quality plan • Approving invoices • Providing system integration quotations and statements of work • Responsible for creating, distributing, and presenting various project status reports and results • Works with the Project Management Office to identify and implement process improvement and best practices across the Project Management discipline • Participate in pre-contract evaluation of contract terms and scope in order to evaluate and mitigate potential risks/gaps • Participation in pre-contract oral presentations and customer negotiations