Founded in 1889, the State of Washington was the 42nd American territory to be admitted to the United States. Located in the Pacific Northwest, Washington is si
Billing Systems Administrator
Location
Washington
Posted
2 days ago
Salary
$88.3K - $118.8K / year
Seniority
Senior
Job Description
Billing Systems Administrator
State of Washington
Title: Billing Systems Administrator Salary $88,332.00 - $118,800.00 Annually Location Thurston County – Olympia, WA Job Type Full Time - Permanent Remote Employment Flexible/Hybrid Job Number 2026-WaTech-0812-04697 Department Washington Technology Solutions Division SMD PDP Salary Information The high end of the salary range, Step M is typically a longevity step Job Description: WaTech: Leading the way in technology! Washington Technology Solutions (WaTech) is recognized nationally for driving innovation that enhances how state services are delivered to Washingtonians. As the state’s central technology agency, WaTech provides essential IT services and shapes technology strategy across a wide range of programs and domains. About the opportunity: This position is part of WaTech’s Agency Technology Services (ATS) unit, which operates within the Project Delivery and Performance Unit of the Strategy and Management Division. ATS provides application support and services to both internal and external agency staff. The position reports to the ATS Manager. Duties Some of what to expect with this role: - Lead development work for bug fixes, enhancement and new service offerings and agencies for multiple billing systems. - Analyze and resolve complex problems or conflicts with applications related to multiple data interfaces and billing issues for WaTech customers. - Take the lead in maintenance, troubleshooting and configuring, and assist with development of internal billing applications that integrate enterprise billing systems. - Maintain and execute jobs (fee-for-service billing system (FINS) on mainframe. - Applies technical analytical skills to analyze and evaluate complex processes, system changes and issues. Trains other staff as needed in how to effectively do work, and double checks any of their work. - Executes necessary system changes, inclusive of data conversions or transfers for customers. - Research available billing history to respond and provide answers to customers. - Identify, verify, validate, and implement code and data changes on various system functions. - Monitors, troubleshoots and resolves problems with monthly billing process to ensure timely and accurate billing. - Assesses the need for system enhancements and/or business process change. - Document root cause of issues to avoid future system failures. - Document known issues and resolution to quickly resolve issues when they arise. Qualifications Here’s what we’re looking for: - Seven years of systems administration experience. This experience must include: - Three years of experience as a system administrator of software solutions responsible for configuration, maintenance, testing and customer communication. - Two years of experience analyzing business processes and communicating technical details to non-technical staff. - One year of experience with software administration for a Cloud SaaS solution, for example, ServiceNow. - One year of experience working with large data sets in a database environment, including writing queries. - One year of experience writing code for application enhancements and automating, in either C# or similar programming language. - * A bachelor's degree in computer science, finance or a related field may be substituted on a year-for-year basis for up to four years of the required experience. - One year of experience working with billing and accounting systems (this can be concurrent with the total seven years' required experience). - The ability to take action to learn and grow. - The ability to take action to meet the needs of others. Preference may be granted to applicants with the following: - One year of experience with software automation tools, for example, Power Automate or UiPath. - Knowledge of IT Infrastructure Library (ITIL). Supplemental Information Telework: This position is approved for telework. We value diversity and different perspectives: WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity. We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process. What WaTech offers: As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more. While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance. Additional information about this role: - This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in the position and is a continued condition of employment. Recruitment process: The first round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date. It is to the applicant's advantage to apply as early as possible. This recruitment may be used to fill multiple positions. The salary range reflected above reflects the full potential for this position. The base pay offered to the selected candidate will consider the candidate’s specific qualifying experience and internal equity of the existing team.
Related Guides
Related Categories
Related Job Pages
More System Administrator Jobs
NetSuite System Administrator
Peak TechnologiesPeak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.
Role Description The NetSuite Systems Administrator will play a crucial role in managing and maintaining our NetSuite platform, ensuring its optimal performance, security, and usability. - Configure and customize the NetSuite system to align with the organization’s business processes and requirements. - Create and maintain custom fields, forms, workflows, records, and reports to support various departments. - Provide technical assistance to end-users, addressing inquiries, troubleshooting issues, and offering solutions promptly. - Conduct training sessions to onboard new users and enhance existing users’ proficiency in utilizing NetSuite effectively. - Manage user roles, permissions, and access controls to ensure data security and compliance with company policies. - Regularly review and update security settings to mitigate potential risks and vulnerabilities. - Plan, coordinate, and execute regular system upgrades, patches, and enhancements to maintain the system’s stability and feature set. - Collaborate with cross-functional teams to perform testing and ensure seamless transitions during upgrades. - Collaborate with developers and integration specialists to design, implement, and maintain integration between NetSuite and other applications/system. - Oversee data imports, exports, and data quality initiatives to ensure accurate and reliable data within the system. - Monitor system performance and proactively identify areas for improvement, implementing optimization strategies as needed. - Troubleshoot and resolve performance-related issues, ensuring minimal disruptions to business operations. - Maintain comprehensive documentation of system configurations, processes, and procedures for reference and knowledge sharing. - Stay informed about NetSuite best practices and industry trends, recommending improvements to enhance system efficiency and effectiveness. Qualifications - Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience). - Demonstrated experience as a NetSuite Administrator or similar role, including hands-on experience configuring and customizing NetSuite. - Strong understanding of ERP systems, database management, and system integration concepts. - Proficiency in scripting languages (JavaScript, SuiteScript) for customizations and automation. - Excellent problem-solving skills with a proactive and analytical approach to troubleshooting. - Ability to communicate effectively with technical and non-technical stakeholders. - Prior experience with security and access management within NetSuite. - Familiarity with software development life cycle (SDLC) processes and methodologies. - NetSuite certifications (Administrator, SuiteFoundation, etc.) are a plus. - Demonstrated ability to navigate change and guide teams through transformational initiatives. Requirements - Location: (US Required) Remote - only in Eastern or Central time zones. - Required Certification(s): NetSuite certifications of various sorts to be required. - Strong candidates will have experience in: NSBP, Salesforce, Celigo, Vertex, and/or Workato. - Visa sponsorship: Peak Technologies will not support/pursue visa sponsorships for this role now or in the future. - Salary: $90k-$115k+/- annually. - Schedule: Mon-Fri 8am-5pm +/-. Benefits - Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.
• Provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. • Perform secondary response and advanced troubleshooting of escalated customer issues. • Analyze and document unfamiliar client server, workstation, and network environments. • Support and troubleshoot diverse computing environments across a wide range of business clients. • Troubleshoot and resolve high-level workstation, server, and network incidents independently. • Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution. • Set and manage client expectations throughout the troubleshooting process. • Develop, document, and help implement client standards based on Thrive best practices.
Role Description This Senior Network & Computer Systems Administrator is responsible for the design, implementation, administration, and ongoing maintenance of multiple enterprise monitoring platforms supporting a complex, distributed IT environment. This role performs advanced technical and administrative tasks across server operating systems, network monitoring, and application performance monitoring tools from vendors including Microsoft, Broadcom, Dynatrace, and Nexthink. This role collaborates with customers and stakeholders at all organizational levels to ensure that monitoring solutions are comprehensive, customer-focused, and aligned with business and mission needs. The successful candidate will be able to translate technical monitoring capabilities into meaningful, actionable information for non-technical users, deliver individual and group training, and produce high-quality technical and policy documentation. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Qualifications - Hands-on experience administering and maintaining Windows Server 2022 and Red Hat Enterprise Linux (RHEL) 8 and/or 9. - Demonstrated experience installing, upgrading, configuring, and supporting enterprise monitoring tools (e.g., SCOM, Broadcom DX NetOps suite, Dynatrace, Nexthink or similar). - Strong understanding of WAN/LAN networking concepts, including data circuits such as T1, MPLS, VPN/Enterprise VPN, SONET, Ethernet, Fiber. - Experience working in environments with defined processes (e.g., ITIL-based incident, problem, and change management) and adhering to documented standards and procedures. - Proven ability to communicate effectively with non-technical customers, including translating complex technical issues into clear, actionable information. - Demonstrated ability to work independently with minimal supervision as well as collaboratively within a team. - Experience supporting customers in a service-oriented environment, with strong client relationship skills. - Installation, configuration, upgrade, and day-to-day administration of Microsoft System Center Operations Manager (SCOM), Broadcom DX NetOps Spectrum, Broadcom DX NetOps Network Flow Analysis, Broadcom DX NetOps Performance Manager, Dynatrace, and Nexthink. - Development of monitoring rules, alerts, dashboards, and reports within these tools. - Experience providing user training and creating user guides, runbooks, and technical documentation for monitoring platforms. - Familiarity with Cisco IOS, networking configuration files, hardware, and core networking concepts. - Strong understanding and practical experience with SNMP v3 traps and polling, bandwidth and network flow analysis. - Advanced system and network troubleshooting skills across multi-tier, distributed environments. - Proficiency with Microsoft PowerShell for automation, configuration, and data collection related to monitoring systems. - Working knowledge of SQL and MySQL for querying monitoring databases and supporting custom reports. - Advanced Microsoft Excel skills, including the use of formulas, pivot tables, charts, and data visualization for monthly and executive reporting. - Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Requirements - Must possess problem-solving skills. - Exceptional communication skills, both oral and written. - Ability to respond effectively to customers with a sense of urgency. - Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. - Highly motivated with the ability to handle and manage multiple tasks at any one time. - Ability to forge new relationships, individual and teaming in nature. - Must be a self-starter, that can work independently and as part of a team. Benefits - Medical, Dental and Vision Insurance; Wellness Program. - Flexible Spending Accounts (Healthcare, Dependent Care, Commuter). - Short-Term and Long-Term Disability options. - Basic Life and AD&D Insurance (Company Provided). - Voluntary Life and AD&D options. - 401(k) Retirement Savings Plan with matching after one year. - Paid Time Off. Company Description Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
• Work directly with IDM/MDM Lead on operations of identity and endpoint stack. • Administer Okta: user provisioning, group management, MFA policy enforcement. • Own joiner-mover-leaver workflows. • Maintain Okta lifecycle automation and audit access regularly. • Administer Iru MDM for macOS fleet and support hardware logistics. • Manage corporate SaaS portfolio and maintain accurate inventories.
