• Partner with the CPO and product leadership team to define, track, and operationalize product strategy across the organization. • Own the product operating cadence: QBRs, planning cycles, leadership offsites, and cross-functional rituals. • Build and maintain dashboards and reporting frameworks that give leadership real-time visibility into portfolio health, team capacity, and delivery performance. • Drive alignment across Product, Engineering, and GTM on priorities, roadmap milestones, and resource allocation. • Champion the integration of AI tools and workflows into Product Operations, including automated reporting, intelligent prioritization support, and AI-assisted research synthesis. • Partner with Engineering and Platform teams to identify where AI can reduce operational overhead in product delivery workflows. • Develop a framework for how product managers use AI in discovery, spec writing, and iteration, and drive adoption of best practices across the org. • Stay ahead of emerging AI capabilities and translate them into operational improvements that give Tempo’s product teams a competitive edge. • Own the Product team’s core toolstack and ensure PMs and designers have the systems they need to do their best work. • Design and implement scalable processes for roadmap management, intake, prioritization, and cross-team dependency tracking. • Build and run the onboarding and enablement programs for new product hires, ensuring ramp-up is fast and consistent. • Identify and close operational gaps before they become organizational bottlenecks. • Build the data and insights infrastructure that connects product decisions to customer outcomes and business results. • Own the voice-of-customer synthesis process, ensuring product leadership has a regular, structured view into customer feedback, NPS signals, and support trends. • Work with Data and Analytics to instrument key product metrics and make them accessible to the broader product team.

• Manage customer service operations end-to-end: escalation pathways, response quality, tooling, and metrics • Partner with engineering and product to translate operational needs into clear, well-scoped software tickets • Work with marketing on campaign operations, launch logistics, and user acquisition workflows • Interface with external service partners on onboarding, coordination, and ongoing relationship management • Build dashboards and track KPIs to surface operational insights to leadership • Serve as the primary liaison between internal teams and external partners including legal counsel, third-party vendors, marketing, and customer service • Build the systems, playbooks, and processes that let the organization scale

• Own the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement. • Ensure every release is accompanied by internal readiness across CS, Support, and Sales before anything ships • Define and hold the standard for what "ready to release" means at PeopleGrove, and build scalable processes from the ground up to support that. • Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle • Partner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffs • Own cross-functional working rhythms: release meetings, RACI maintenance, and process documentation • Establish and maintain the processes, templates, and tools that help the product team operate consistently and at high quality • Own Jira hygiene, sprint health, and reporting cadence. • Build and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes

• Work From Anywhere in LATAM and PH • Gather requirements and business logic from cross-functional stakeholders • Define acceptance criteria and what "done" means for every feature • Drive launches from testing through release • Own post-launch measurement and internal feedback loops • Use AI tools aggressively to accelerate the work