• Manage customer service operations end-to-end: escalation pathways, response quality, tooling, and metrics • Partner with engineering and product to translate operational needs into clear, well-scoped software tickets • Work with marketing on campaign operations, launch logistics, and user acquisition workflows • Interface with external service partners on onboarding, coordination, and ongoing relationship management • Build dashboards and track KPIs to surface operational insights to leadership • Serve as the primary liaison between internal teams and external partners including legal counsel, third-party vendors, marketing, and customer service • Build the systems, playbooks, and processes that let the organization scale

• Own the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement. • Ensure every release is accompanied by internal readiness across CS, Support, and Sales before anything ships • Define and hold the standard for what "ready to release" means at PeopleGrove, and build scalable processes from the ground up to support that. • Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle • Partner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffs • Own cross-functional working rhythms: release meetings, RACI maintenance, and process documentation • Establish and maintain the processes, templates, and tools that help the product team operate consistently and at high quality • Own Jira hygiene, sprint health, and reporting cadence. • Build and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes

• Work From Anywhere in LATAM and PH • Gather requirements and business logic from cross-functional stakeholders • Define acceptance criteria and what "done" means for every feature • Drive launches from testing through release • Own post-launch measurement and internal feedback loops • Use AI tools aggressively to accelerate the work

Role Description Acorns is seeking an ambitious, entrepreneurial, and highly organized Product Operations Specialist to work closely with our Head of Product. In this high-impact role, you will drive operational excellence, elevate our cross-functional delivery frameworks, and scale the tools that empower our product organization to build world-class financial wellness solutions. You are a fast learner who thrives in a dynamic environment, balancing strategic foresight with absolute precision in execution. Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA. What you will do at Acorns: - Operations Leadership: Partner directly with the Head of Product to optimize organization efficiency, streamline internal workflows, support team leaders, and project-manage critical product operations initiatives. - Strategic Architecture & Roadmap Planning: Build and evolve the frameworks, tooling, and ways of working used for long-range strategic planning, roadmap prioritization and capacity planning. Own the administration and data integrity of the company’s unified roadmap, mapping product outcomes directly to business and financial metrics. - Delivery Integration & Continuous Improvement: Connect delivery planning across all functional teams (design, engineering, analytics, marketing, legal, support, etc.) to ensure seamless cross-organizational alignment, while continuously tracking execution to identify and eliminate operational bottlenecks and inefficiencies. - Executive Reporting & Routines: Lead core product operating routines, including the end-to-end orchestration, data aggregation, and materials preparation for Monthly Business Reviews (MBRs) and executive reporting. - Vendor & Budget Management: Manage the operational budget for product teams, including third-party service and software contracts. Qualifications - Jira & JPD Mastery: Expert-level, hands-on experience architecture-building within Jira and Jira Product Discovery (JPD), with a proven track record of creating custom views, automations, workflows, and executive-level reports. - AI-Driven Workflows: Demonstrated proficiency using artificial intelligence (AI) tools to design, build, and optimize automated reporting and internal operational productivity tools. - Financial & Operational Literacy: Clear experience managing technology vendor relationships, tracking software budgets, and navigating corporate contract pipelines. - Cross-Functional Partnerships: Exceptional interpersonal skills with a natural ability to collaborate, communicate direction clearly, and bring fun to a highly collaborative, fast-moving environment. - Project Management Expertise: Strong foundational project management skills, with a proven ability to organize complex timelines, manage risk and dependencies, and coordinate communication across teams. Core Attributes - Hunger to deliver game-changing products - Exceptional drive and precision in delivery - A belief that your work is tied to your life's mission - Optimistic about the potential of societal change Benefits - Competitive salary and stock options - A comprehensive benefits package for you and your family - Flexible work location, hours, and paid time off - 401(k) matching - Monthly Acorns account contribution & GoHenry account for your family - Mindfulness and Financial Wellness resources, Headspace and Addition Wealth - Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone’s online training platform) - Roots Leadership Program for Emerging Leaders - Community week onsite gatherings and various virtual events - Talented and motivated team members who care deeply about one another, our mission, and our customers. - The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges. Compensation Information The pay range for this position at commencement of employment is expected to be between $155,000 and $168,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including equity grants, and discretionary cash bonus awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Work Authorization Acorns participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit www.e-verify.gov .