• Own end-to-end delivery of customer infrastructure deployments across compute, storage, and networking products. • Lead cross-functional coordination between Engineering, Operations, and Customer Success to meet contractual delivery timelines and SLAs. • Build and standardize project templates, runbooks, and delivery playbooks for repeatable success. • Establish measurable KPIs for delivery (on-time delivery %, SLA compliance, customer satisfaction, deployment error rate). • Drive continuous improvement through post-implementation reviews, root-cause analysis, and automation of manual processes. • Partner with SRE and Platform Engineering to ensure scalable and resilient deployment pipelines. • Serve as executive point of contact for major customer deployments and escalations. • Translate customer technical and business requirements into clear internal delivery plans. • Ensure proactive communication and transparency during onboarding and implementation phases. • Lead a team of Service Delivery Managers, Project Managers, and Implementation Engineers. • Define roles, hiring plans, and professional development paths to scale the delivery organization. • Instill a culture of accountability, customer focus, and operational rigor. • Maintain governance over all active implementation projects and service delivery health metrics. • Report performance to executive leadership, identifying risks, dependencies, and mitigations. • Align delivery outcomes to company OKRs, revenue milestones, and customer expansion goals.

• Lead end-to-end delivery of consulting engagements for C-suite and senior executive audiences, including scoping, analysis, synthesis, and presentation of findings • Oversee projects focused on market sizing and forecasting, customer and needs analysis, product expansion and optimization, and strategic implementation support • Serve as a senior advisor to clients, translating complex data into clear, actionable recommendations • Ensure high standards of quality, rigor, consistency, and client satisfaction across all engagements • Manage, mentor, and develop a team of analysts and consultants, fostering both technical excellence and professional growth • Set clear performance expectations, provide regular feedback, and support career progression for team members • Build scalable processes and best practices to support a growing consulting organization • Partner with leadership to ideate, design, and launch new market research and consulting product offerings • Help define methodologies, value propositions, and delivery models for new insights products • Contribute to continuous improvement of existing offerings based on client feedback and market needs • Work closely with sales, marketing, and product teams to support business development efforts and articulate the value of insights offerings • Assist with proposal development, thought leadership, and client presentations, as needed

• Oversee the day-to-day work of Commercial Asset Managers • Monitor the performance of your team as it pertains to key business metrics • Collaborate with customer representatives to ensure satisfaction • Assist in the development and improvement of programs and processes

• Promote learner success by fostering excellence in teaching and mentoring • Regularly analyze and report on data to assess learner learning and retention • Collaborate with program directors on key course development(s) and scheduling initiatives pertaining to PT/adjunct faculty • Ensure CU standards, policies, and priorities are reflected in course delivery • Support and promote instructor professional development to enhance teaching skills • Conduct annual performance reviews • Maintain discipline knowledge by participating in discipline-related professional communities • Teach the equivalent of 2 assignments per year