Humanity Labs

• Serve as the strategic advisor and trusted partner for Humanity Labs' enterprise wealth management clients • Drive successful adoption and expansion of Digital Workforce managed service • Oversee a portfolio of high-value Wealth Management firm relationships ($5B+ AUM) • Ensure clients achieve desired outcomes and ROI while identifying opportunities to expand delegation of work • Own end-to-end relationships for Wealth Management firms managing $5B-$500B+ in assets • Serve as primary engagement contact and strategic advisor on digital workforce initiatives • Develop account growth strategies that align expansion with client business objectives • Conduct quarterly business reviews showcasing ROI, operational impact, and growth opportunities • Identify and champion client needs internally to inform product roadmap and service enhancements • Drive successful onboarding and adoption of digital workforce solutions across multiple operational functions • Partner with clients to identify high-impact opportunities in client onboarding, tax compliance, wealth planning, and operations • Ensure clients achieve committed ROI targets and operational capacity improvements • Monitor utilization metrics and proactively address adoption barriers or service issues • Coordinate cross-functional teams (Solutions Analysts, Operations & support engineering) to exceed client expectations • Identify and close expansion opportunities • Develop compelling business cases for expansion supported by realized ROI data • Navigate complex buying processes involving C-suite executives, operations leaders, and compliance teams • Generate referenceable clients and case studies that support new business development • Maintain deep understanding of Wealth Management operational challenges, regulatory requirements, and technology ecosystems • Advise clients on best practices for change management, workflow optimization, and team enablement • Stay current on wealth management industry trends, competitive landscape, and emerging technologies • Represent client voice in internal strategy discussions and priorities • Build trusted advisor relationships with client executives through thought leadership and strategic guidance.

• You'll build the platform that powers our digital workforce, spanning Django REST APIs, React frontends, AWS Lambda orchestration, and LLM-based agents that execute real business processes. • Building full-stack features across Python (Django) backends and React/TypeScript frontends. • Integrating LLM capabilities into production workflows using frameworks like LangChain. • Creating reliable infrastructure for business-critical automation on AWS (ECS, Lambda, Step Functions)

• AI prompting & Implementation: Design, develop, and optimize prompts for large language models and AI systems. • Business process analysis & optimization: Analyze existing business processes involving customer interactions and data management. • Data analysis & reporting: Collect, analyze, and interpret complex datasets related to AI performance and customer metrics. • Stakeholder collaboration & training: Partner with customers and teams to ensure AI solutions align with organizational goals.