QE Solar

The SRE Service Desk Leader is responsible for leading day-to-day IT support operations across corporate users and field technicians in a fast-paced solar operations environment. This is a hands-on leadership role requiring both team management and active technical involvement in escalations, incident response, and process improvement. The SRE Service Desk Leader owns end-to-end service desk performance and applies site reliability engineering (SRE) principles—including structured KPI tracking, toil reduction, and data-driven decision-making—to continuously improve how the team operates. The ideal candidate brings strong operational discipline, technical expertise, and the ability to drive quality service, reduce downtime, and scale support operations aligned with business priorities. Essential Job Functions & Responsibilities Team Leadership & Escalation Management - Supervise, coach, and develop service desk technicians. Conduct performance reviews, foster accountability, and drive measurable reductions in escalation rates over time. - Act as escalation point for complex technical issues beyond Tier 1 and Tier 2, performing root cause analysis and driving permanent fixes to reduce incident recurrence. - Coordinate and lead response to high-priority incidents (P1/P2), ensuring timely communication to stakeholders and documented post-incident review. Service Desk Operations - Lead daily Service Desk operations, managing ticket queues and ensuring SLA compliance. - Prioritize incidents and requests based on business impact, including support for field technicians. - Own overall Service Desk performance, including SLA delivery, user satisfaction (CSAT), and operational efficiency. - Establish and own service desk KPIs—including MTTR, First Contact Resolution Rate, SLA adherence, escalation rate, and SOP coverage—reporting performance to the Manager, SRE on a regular cadence. - Develop and deliver dashboards and reports that provide visibility into service desk performance, ticket trends, and KPI status. Process Improvement & Automation - Optimize ITSM processes, including incident, request, and escalation workflows. - Improve ticketing system configuration, categorization, and routing. - Identify and implement automation opportunities to reduce manual effort, ticket volume, and operational toil. - Develop, maintain, and continuously improve SOP documentation, runbooks, and knowledge base articles, ensuring operational knowledge is scalable and transferable across the team. Technical Support & Administration - Perform advanced troubleshooting across endpoints, identity, network, and cloud environments.Provide and oversee technical support for company devices and systems, ensuring minimal disruption to operations. - Manage and administer ticketing, EDR, IAM, and other applications required for daily operations, ensuring configurations support both service delivery and security posture. - Plan and execute system updates, patches, and upgrades, tracking change failure rate to minimize disruption. - Support onboarding, offboarding, and access management processes. - Maintain and support IT asset inventory and lifecycle management. Collaboration & Communication - Collaborate with SRE, Security, and Infrastructure teams to resolve escalations and improve reliability. - Ensure strong communication with end-users, delivering a high-quality support experience and identifying opportunities to streamline recurring requests. - Provide end-users with training on company hardware, software, and self-service tools to reduce ticket volume and improve first-contact resolution. - Drive regular conversations with business and technical stakeholders to assess risk, communicate service health, and ensure operational insights are acted upon. - Support organizational growth by scaling service desk processes, tooling, and team capabilities to meet expanding business requirements. Knowledge • Knowledge of IT Service Management (ITSM) processes, including incident, request, and problem management. • Proficiency in Microsoft 365, Azure, and Windows environments. • Understanding of Identity and Access Management (IAM) and endpoint management tools. • Familiarity with EDR platforms, RMM tools, and monitoring/observability technologies. • Knowledge of ticketing systems and service desk operations, including configuration and reporting. • Awareness of scripting or automation technologies (e.g., PowerShell) for operational efficiency. Skills • Strong troubleshooting and problem-solving skills with a structured, data-driven approach. • Strong leadership and team development skills with the ability to mentor and elevate technical staff. • Effective communication skills with both technical and non-technical audiences, including the ability to present service performance data to leadership. • Customer-focused mindset with strong service orientation; professionalism, respect, and interpersonal skills are essential. • Practical experience with enterprise-level ticketing analytics and service improvement methodologies. • Mature understanding of ITIL/ITSM frameworks and SRE principles (SLAs, SLOs, toil reduction). Abilities • Ability to lead under pressure and manage high-impact incidents with limited guidance. • Ability to prioritize work based on business impact and operational needs in a dynamic environment. • Strong organizational and time management skills; self-directed with the ability to deliver on a timely schedule. • Ability to work independently and as part of a team. • Comfort with ambiguity and a continuous learning mindset to stay current with evolving ITSM practices, SRE methodologies, and support technologies. • Desire to learn, work hard, and grow with a young entrepreneurial renewable energy company. Preferred Education Bachelor’s degree Required Experience • 5+ years of experience in IT Support or Service Desk environments. • 2+ years of experience in a leadership, supervisory, or escalation role. • Experience managing ticket queues, SLAs, and incident prioritization. • Hands-on exposure to EDR, cloud platforms, IAM, and ITSM tooling. Preferred Experience • Experience supporting field operations or distributed workforce environments. • Experience in energy, utilities, or similar operational industries. • Experience in MSP environments. Preferred Certifications, Licensures, etc. • ITIL Foundation. • Microsoft certifications (AZ-104, MS-102, etc.). • CompTIA certifications (Security+, Network+). QE Solar is committed to providing equal employment opportunities and reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and all applicable federal, state, and local laws. The physical and mental demands described below are representative of those required to successfully perform the essential functions of this position. This is a remote position and may be performed from a home office or other approved workspace within the United States. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. This position requires: - Prolonged periods of sitting and working at a computer, including reviewing reports, safety data, and compliance documentation - Frequent use of hands and fingers to operate a computer, keyboard, and standard office equipment - Ability to communicate effectively across multiple platforms, including phone, video conferencing, and written communication with employees at all levels of the organization - Ability to analyze complex information, interpret safety regulations, and make strategic decisions - Ability to manage multiple priorities, lead initiatives, and respond to time-sensitive matters in a remote environment - Occasional travel to field sites, offices, or project locations, which may involve exposure to outdoor conditions, active job sites, and standard safety requirements - Ability to lift and carry materials up to 15 pounds, if necessary QE Solar offers incredible benefits! We enjoy: - 100% paid employee premium on health benefits; additional dependents at low costs and great plans for Health, Dental, Vision, FSA or HSA - Wellbeing and Employee Assistance - Perks at Work Marketplace for discounts on gym memberships, classes, tech, vacations, tickets, and more - Family Building and Adoption Assistance Programs - Learning & Development Opportunities - Discounted Life & Disability Insurance Statement to all Third-Party Agencies and Similar Organizations: QE Solar accepts resumes only from contracted recruiting agencies with formal service agreements. Please do not send unsolicited resumes or outreach emails to our QE Solar employees, hiring managers, or team members without expressed consent or contract for services. QE Solar is not responsible for any fees or charges associated with unsolicited resumes or services.

The Safety Director is responsible for implementing the QE Solar Health and Safety program. The Safety Director will assist with planning and implementation of the QE Solar Health and Safety program to ensure a safe, healthy and accident-free work environment. The Safety Director supports QE Solar operations in ensuring all QE staff conduct operations in a safe manner for the protection of our employees, clients, subcontractors and the general public. The Safety Director ensures compliance with all applicable federal, state, county, and local safety related regulations. The Safety Director demonstrates strong leadership skills, works well in a team environment, has excellent communication skills and strives to enrich QE Solar Safety Culture. Up to 50% Travel Essential Job Functions & Responsibilities Risk Management Works closely with Safety Managers to cultivate QE Solar Safety culture. Provide health and safety leadership and direction to all QE staff. Serve as a contact on Health and Safety issues. Provide recommendations and assistance, along with QE Solar Field Operations Managers with respect to job site hazards, employee training, new/safe equipment operation and safe material or substance utilization. Ensure compliance with corporate worker’s compensation program including working with internal personnel and third-party administrators/legal counsel, to effectively investigate and resolve claims in an expeditious and cost-effective manner. Responsible for establishing and maintaining positive working relationships with QE Solar Clients, Site Health and Safety Managers, Managers, local representatives and subcontractors. Create, manage, and review site specific health and safety plans (HASP). Appraise and implement new safety policies and procedures as they relate to QE Solar operations. Ensure that all QE staff are adequately trained in emergency response plan procedures. Work as the internal incident manager, ensuring that safety emergencies and injuries are properly managed. Ensure HASP safety orientation for all new QE Solar staff and client personnel as applicable. Assist in the preparation of new work proposals as solicitations relate to corporate Health and Safety objectives. Review subcontractor safety programs, ensure that subcontractor programs are compliant with QE Solar, OSHA and NFPA requirements. Participate in Monthly Safety meetings with field personnel. Conduct safety audits, audits will include a brief summary report noting any deviations from the HASP and corrective actions that may be necessary to promote the health and safety of workers and the public. Training Assist with development and presenting programs to train managers and employees in work site safety practices, safe equipment operating techniques and fire prevention for job sites and office. Facilitate employee training in First aid and CPR. Maintain training records in the employee files. Ensure new employees receive safety instructions prior to beginning work. Emphasize any specific site hazards and thoroughly explain all applicable precautions. Provide training and education to all levels of staff, as required, by Federal and State safety regulations. Compliance Assist with Risk management planning, safety policies and procedures in compliance with all federal, state, county and local rules and regulations, for both field and office operations, to maximize a safe working environment. Act as a contact for any federal, state or municipal safety or risk management authority and/or personnel, including, but not limited to OSHA. Manage and oversee motor vehicle fleet safety program and conduct driver background investigations to qualify authorized drivers. Maintain third-party qualification sites: ISNetworld and Avetta. Support Represent QE Solar in community or industry safety groups and programs. Maintain a work atmosphere by acting and communicating in a manner to ensure positive relationships with clients, subcontractors, co-workers and management. Frequently communicate with company Managers to keep them apprised of pertinent issues. Audit Prepare a study and analysis of industrial accident causes and hazards to health for use by company personnel and outside agencies. Make recommendations to resolve any deficiencies. Access means and methods for preventing and reducing claim costs. Research and manage ways to reduce the net premium paid by improving the experience modifier. Record and compile data, update logs, monitor equipment and schedule maintenance. Knowledge OSHA General Industry standards, ANSI guidance for Health and Safety programs, NFPA 70E-2024 Worker’s Compensation Regulations Skills Honest, Genuine, Trustworthy, Leader, Forward Thinker- ability to plan, Good Listener and communicator, Desire to learn and use technology, Organized and detail oriented, Problem solver, Respectful, Maintain Confidentiality, Passionate, Strong work ethic. Abilities Physical Requirements Ability to lift 25/50 pounds regularly Ability to move safely over uneven terrain Ability to sit or drive for prolonged periods Ability to work in extreme weather Working Conditions Ability to work in and all-weather conditions Required Education Bachelor’s degree in safety management, Occupational health or other STEM field. Preferred Education Certified Safety Professional (CSP) is preferred, however not required. Required Experience Prefer a minimum of 7-10 years safety related experience with Mobile workforce, strong understanding of NFPA 70E and OSHA Electrical Safety regulations. General Industry and Construction Health and Safety Knowledge- desirable to have completed OSHA 30- hour courses in General Industry and Construction Safety. Required Certifications, Licensures, Etc. CPR/First Aid certification including Instructor. EM 385-1-1 40-hour certification and EM 385-1-1 Competent Person for Fall Protection. MUST POSSESS A VALID DRIVER LICENSE Workplace Type: Remote Salary Range: $110,000 - $130,000 per year Employment Type: Full-time Location: Remote Statement to all Third-Party Agencies and Similar Organizations: QE Solar accepts resumes only from contracted recruiting agencies with formal service agreements. Please do not send unsolicited resumes or outreach emails to our QE Solar employees, hiring managers, or team members without expressed consent or contract for services. QE Solar is not responsible for any fees or charges associated with unsolicited resumes or services.

The Director of Commercial Assets - DG at QE Solar is responsible for managing the performance and commercial operations of solar and battery storage assets interconnected at distribution level (distributed generation). The Director will accomplish this by developing and managing a team of dedicated Commercial Asset Managers and Portfolio Leads. The team will oversee customer account management, asset performance optimization, new site onboarding, regulatory compliance, and support business development initiatives. The Director will be a key figure in maintaining client relationships and ensuring operational excellence across the company’s portfolio of commercial solar and battery energy storage systems (BESS). West Coast Time Zone Preferred The Director of Commercial Assets will also be responsible for helping to maintain & improve the culture of excellence within the Business Unit. Employee development is a key responsibility of this role. The ability to lead a team in pursuit of business goals and objectives is a must. Essential Job Functions & Responsibilities Supervision of Team Members (50%) - Oversee the day-to-day work of Commercial Asset Managers, ensuring work is complete in accordance with company standards. - Conduct regularly scheduled on-on-one meetings with direct reports to provide regular & timely feedback on performance. - Serve as the point of escalation and guidance for your team members. - Responsible for the overall performance of your team and assigned team members. - Be a resource for your team members in areas such as technical information, supervisory guidance / direction, contract interpretation, and business initiatives. - Be an advocate for your team. Business Initiatives (35%) - Monitor the performance of your team as it pertains to the key business metrics. - Assist in the development and improvement of programs, processes, procedures, and software implementations / enhancements. - Ensure accurate & timely management of work in the QE Solar Tools (QEST) platform. - Work within the leadership team to achieve business goals and objectives including but not limited to management of revenue, expenses, and EBITDA. - Additional KPIs are PM Scheduling Compliance, T&M Billing, internal business process reviews, Site Availability, etc. Customer Relationships (15%) - Collaborate with customer representatives / contacts to ensure customer satisfaction. - Develop & maintain a thorough working knowledge of O&M Service Agreements. - Escalate customer concerns to Sr. Leadership as appropriate. Knowledge - Deep understanding of commercial, industrial, and DG solar and BESS systems, including operations, performance monitoring, and asset optimization. - Experience managing contractual obligations including but not limited to O&M Service Agreements, Interconnect Agreements, EPC Contracts / Warranties, Power Purchase Agreements, Conditional Use Permits, etc. - Demonstrate the ability to successfully manage a team of 5 – 10 employees. - Knowledge of the renewable energy market, including industry trends, and project financing. - Familiarity with interconnection requirements, and safety standards at the state and federal levels. - Experience with performance analytics, engineering upgrades, and lifecycle asset management in the solar energy industry. Skills - Excellent client relationship management and communication skills. - Strong analytical and problem-solving abilities, particularly in the context of performance optimization and asset management. - Proficient in the use of asset management and performance monitoring software. - Leadership and team management skills. - Ability to prioritize and manage multiple tasks and projects in a fast-paced environment. Abilities - Ability to interpret complex data and derive actionable insights for asset improvement. - Strong decision-making and negotiation skills for customer management and contract support. - Ability to work independently while also fostering collaboration across departments. - High attention to detail, ensuring compliance and operational integrity across all assets. - Ability to adapt to evolving regulations and industry best practices. - Leads teams through organizational restructuring or process changes. Physical Requirements Ability to sit, stand, and walk for extended periods during the workday. Frequent use of standard office equipment, including computers and telephones. Occasional lifting of up to 25 pounds. Ability to travel to various solar and BESS sites, which may include walking over uneven terrain and climbing ladders or stairs to inspect equipment. Must be able to work in outdoor environments during site visits, which may include exposure to various weather conditions. Working Conditions Primarily an office-based role with occasional travel to operational sites, client meetings, and conferences. Occasional extended hours during urgent operational issues. Work will be conducted mostly in indoor office environments and occasionally outdoor field locations. Use of personal protective equipment (PPE) may be required during site visits. Fast-paced, dynamic work environment that requires flexibility and the ability to manage multiple priorities simultaneously. Required Education Bachelor’s degree in engineering (Mechanical, Electrical, or Renewable Energy), Business Administration, or a related field. Preferred Education Master’s degree in business administration (MBA), or a related field. Required Experience - 5+ years of experience in asset management, operations, or project management within the solar, renewable energy, or power generation sectors. - Proven experience managing customer relationships in a technical or engineering setting. - Experience in lifecycle management of energy assets. - 3-5 years managing direct reports Preferred Experience - 7+ years of experience managing solar and battery energy storage systems (BESS). - Familiarity with energy market regulations and policy developments impacting renewable energy assets. Preferred Certifications, Licensures, etc. Project Management Professional (PMP) certification. NABCEP (North American Board of Certified Energy Practitioners) Solar PV Installation Professional Certification. OSHA 10 Workplace Type: Remote Salary Range: $115,000-$130,000 per year Employment Type: Full-time Statement to all Third-Party Agencies and Similar Organizations: QE Solar accepts resumes only from contracted recruiting agencies with formal service agreements. Please do not send unsolicited resumes or outreach emails to our QE Solar employees, hiring managers, or team members without expressed consent or contract for services. QE Solar is not responsible for any fees or charges associated with unsolicited resumes or services.

• Oversee the day-to-day work of Commercial Asset Managers • Monitor the performance of your team as it pertains to key business metrics • Collaborate with customer representatives to ensure satisfaction • Assist in the development and improvement of programs and processes

The Director of Commercial Assets - DG at QE Solar is responsible for managing the performance and commercial operations of solar and battery storage assets interconnected at distribution level (distributed generation). The Director will accomplish this by developing and managing a team of dedicated Commercial Asset Managers and Portfolio Leads. The team will oversee customer account management, asset performance optimization, new site onboarding, regulatory compliance, and support business development initiatives. The Director will be a key figure in maintaining client relationships and ensuring operational excellence across the company’s portfolio of commercial solar and battery energy storage systems (BESS). West Coast Time Zone Preferred The Director of Commercial Assets will also be responsible for helping to maintain & improve the culture of excellence within the Business Unit. Employee development is a key responsibility of this role. The ability to lead a team in pursuit of business goals and objectives is a must. Essential Job Functions & Responsibilities Supervision of Team Members (50%) - Oversee the day-to-day work of Commercial Asset Managers, ensuring work is complete in accordance with company standards. - Conduct regularly scheduled on-on-one meetings with direct reports to provide regular & timely feedback on performance. - Serve as the point of escalation and guidance for your team members. - Responsible for the overall performance of your team and assigned team members. - Be a resource for your team members in areas such as technical information, supervisory guidance / direction, contract interpretation, and business initiatives. - Be an advocate for your team. Business Initiatives (35%) - Monitor the performance of your team as it pertains to the key business metrics. - Assist in the development and improvement of programs, processes, procedures, and software implementations / enhancements. - Ensure accurate & timely management of work in the QE Solar Tools (QEST) platform. - Work within the leadership team to achieve business goals and objectives including but not limited to management of revenue, expenses, and EBITDA. - Additional KPIs are PM Scheduling Compliance, T&M Billing, internal business process reviews, Site Availability, etc. Customer Relationships (15%) - Collaborate with customer representatives / contacts to ensure customer satisfaction. - Develop & maintain a thorough working knowledge of O&M Service Agreements. - Escalate customer concerns to Sr. Leadership as appropriate. Knowledge - Deep understanding of commercial, industrial, and DG solar and BESS systems, including operations, performance monitoring, and asset optimization. - Experience managing contractual obligations including but not limited to O&M Service Agreements, Interconnect Agreements, EPC Contracts / Warranties, Power Purchase Agreements, Conditional Use Permits, etc. - Demonstrate the ability to successfully manage a team of 5 – 10 employees. - Knowledge of the renewable energy market, including industry trends, and project financing. - Familiarity with interconnection requirements, and safety standards at the state and federal levels. - Experience with performance analytics, engineering upgrades, and lifecycle asset management in the solar energy industry. Skills - Excellent client relationship management and communication skills. - Strong analytical and problem-solving abilities, particularly in the context of performance optimization and asset management. - Proficient in the use of asset management and performance monitoring software. - Leadership and team management skills. - Ability to prioritize and manage multiple tasks and projects in a fast-paced environment. Abilities - Ability to interpret complex data and derive actionable insights for asset improvement. - Strong decision-making and negotiation skills for customer management and contract support. - Ability to work independently while also fostering collaboration across departments. - High attention to detail, ensuring compliance and operational integrity across all assets. - Ability to adapt to evolving regulations and industry best practices. - Leads teams through organizational restructuring or process changes. Physical Requirements Ability to sit, stand, and walk for extended periods during the workday. Frequent use of standard office equipment, including computers and telephones. Occasional lifting of up to 25 pounds. Ability to travel to various solar and BESS sites, which may include walking over uneven terrain and climbing ladders or stairs to inspect equipment. Must be able to work in outdoor environments during site visits, which may include exposure to various weather conditions. Working Conditions Primarily an office-based role with occasional travel to operational sites, client meetings, and conferences. Occasional extended hours during urgent operational issues. Work will be conducted mostly in indoor office environments and occasionally outdoor field locations. Use of personal protective equipment (PPE) may be required during site visits. Fast-paced, dynamic work environment that requires flexibility and the ability to manage multiple priorities simultaneously. Required Education Bachelor’s degree in engineering (Mechanical, Electrical, or Renewable Energy), Business Administration, or a related field. Preferred Education Master’s degree in business administration (MBA), or a related field. Required Experience - 5+ years of experience in asset management, operations, or project management within the solar, renewable energy, or power generation sectors. - Proven experience managing customer relationships in a technical or engineering setting. - Experience in lifecycle management of energy assets. - 3-5 years managing direct reports Preferred Experience - 7+ years of experience managing solar and battery energy storage systems (BESS). - Familiarity with energy market regulations and policy developments impacting renewable energy assets. Preferred Certifications, Licensures, etc. Project Management Professional (PMP) certification. NABCEP (North American Board of Certified Energy Practitioners) Solar PV Installation Professional Certification. OSHA 10 Workplace Type: Remote Salary Range: $115,000-$130,000 per year Employment Type: Full-time Statement to all Third-Party Agencies and Similar Organizations: QE Solar accepts resumes only from contracted recruiting agencies with formal service agreements. Please do not send unsolicited resumes or outreach emails to our QE Solar employees, hiring managers, or team members without expressed consent or contract for services. QE Solar is not responsible for any fees or charges associated with unsolicited resumes or services.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Safety Director is responsible for implementing the QE Solar Health and Safety program. The Safety Director will assist with planning and implementation of the QE Solar Health and Safety program to ensure a safe, healthy and accident-free work environment. - Support QE Solar operations in ensuring all QE staff conduct operations in a safe manner for the protection of employees, clients, subcontractors, and the general public. - Ensure compliance with all applicable federal, state, county, and local safety-related regulations. - Demonstrate strong leadership skills and work well in a team environment. - Strive to enrich QE Solar Safety Culture. Up to 50% Travel Qualifications - Bachelor’s degree in safety management, Occupational health or other STEM field. - Prefer a minimum of 7-10 years safety related experience with Mobile workforce. - Strong understanding of NFPA 70E and OSHA Electrical Safety regulations. - General Industry and Construction Health and Safety Knowledge. - Desirable to have completed OSHA 30-hour courses in General Industry and Construction Safety. Requirements - CPR/First Aid certification including Instructor. - EM 385-1-1 40-hour certification and EM 385-1-1 Competent Person for Fall Protection. - MUST POSSESS A VALID DRIVER LICENSE. Benefits - Salary Range: $110,000 - $130,000 per year. - Employment Type: Full-time. - Workplace Type: Remote.