Leading the Resource Revolution
Lead Field Service Engineer
Location
United Kingdom
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Lead Field Service Engineer
TOMRA
• You’ll take ownership of the preparation and readiness of TOMRA machines across your region, acting as the key link between field teams, operations, and third-party logistics (3PL) partner. • A big part of the role is building capability within the partner, embedding simple and repeatable processes, and ensuring machines are correctly configured, tested, and ready for smooth installation. • Alongside this, you’ll work hands-on with installation, maintenance, and troubleshooting in the field, supporting engineers, improving processes, and helping scale a consistent, high-quality operating model as the UK rollout grows. • Take regional ownership for machine preparation, configuration, and readiness before customer delivery. • Act as the link between field teams, operations, and third-party logistics partners. • Manage and train 3PL teams, ensuring machines are correctly pre-configured, tested, and dispatched to standard. • Work closely with Field Service Engineers to enable smooth installation and handover. • Install, maintain, and troubleshoot TOMRA machines on-site, reducing downtime and ensuring performance. • Drive process improvements to increase efficiency, quality, and scalability across the region. • Build strong customer relationships while maintaining accurate records, tools, and inventory standards. • Shift or weekend work may be required as the service organisation continues to expand.
Job Requirements
- Comfortable working with electro-mechanical systems, including analysing, testing, and supporting repairs
- Some previous experience with managing and training a 3rd party logistics firm is a big plus
- A practical, solutions-focused mindset and strong attention to detail
- Confidence working independently in the field and managing your own workload
- A customer-first approach with clear and professional communication skills
- Full UK driving license (max. 3 points)
- Flexibility to travel extensively across the UK
- Experience with reverse vending machines or similar automated equipment is an advantage, but not essential – full training will be provided.
- Previous experience supporting or training others is also beneficial.
Benefits
- Health insurance after probation period (with the option to add family)
- Employer pension 10% non-contributory pension contributions
- Tenure Leave (can accrue more leave after from 5+ years of service)
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