• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions. • Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge. • Document and produce timely and detailed service reports. • A willingness to exceed company and customer requirements. • Responsive to customer needs and building a positive relationship. • Ensure all tools and calibrated equipment are properly maintained at all times. • Meet daily service needs at assigned sites and locations • Ability to plan and perform repairs and preventative maintenance independently in the field. • Able to schedule work based on field needs

• Responsible for developing and maintaining strong interpersonal relationships with customer representatives • Ensuring customer satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area • Total system level trouble-shooting on complex multi-symptom problems • Daily interface with doctors and technicians on equipment status issues • Act to ensure satisfaction to primary customers • Assist in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team • Assist in the growth and direction of business in his/her geographic area • Responsible for Warranty and PMS contract cost control • Complete all administration tasks on time • Ensure timely completion of FMIs and PMS inspections documentation for assigned accounts • Play a leading role in complex and multifunctional rooms • Share best practices • Maintain effective quality systems and programs compliant with ISO 9001 standard

• Front-line responsibility for installations, remote and on-site diagnostics prior to repair services • Periodic maintenance visits on Accuray systems • Build customer relationships through effective use of technical knowledge • Solve a broad range of hardware and/or software problems • Self-management of schedule and work priorities • Accurate and clear documentation of work activities • Train customer on-site personnel regarding maintenance and service activities • Engage in required product and quality training locally and/or abroad • Assist in the development of service documentation

• leads by example in delivering industry’s best customer support experience • develops deep expertise in target customer applications • works side by side with sales and utilizes strong technical acumen and interpersonal skills to technically sell the product • creates and maintains relevant customer and industry networks • provides ongoing technical support and custom testing to existing customers • creates technical documents and provides training to fabricators, OEMs and sales engineers