• Serves as primary field support for partner and association events by coordinating lead capture, validation, and CRM alignment from pre-event planning through post-event closeout. • Completes and customizes marketing materials in Marq based on partner or association needs, including newsletter size requirements, formatting standards, and distribution channels. • Obtains and documents specific requirements from partners or associations to ensure materials, forms, and tracking tools align with event and campaign objectives. • Spot checks event details and system information in CRM to confirm accuracy, alignment, and proper campaign setup prior to launch. • Creates and manages event and campaign forms to support field lead collection for events, webinars, and partner initiatives. • Generates and manages QR codes and UTM links for flyers, digital assets, and partner communications to ensure accurate lead tracking. • Uploads and manages leads from events and webinars, ensuring campaigns, program codes, and event details are correctly assigned in CRM. • Validates lead data by emailing contacts to confirm email accuracy, removing bounced emails from lead lists, and reclassifying invalid entries as suspects when appropriate. • Ensures all validated lead information is accurately mapped, uploaded, and maintained within the CRM system to support field follow-up and reporting. • Monitors field lead status and call quality, providing ongoing support to ensure timely outreach and proper lead disposition. • Supports event logistics as needed, including event research, securing event participation, creating CRM events with campaign codes, and coordinating travel or exhibit services. • Prepares event materials for in person and virtual events, including printing, promotional items, booth or popup readiness, and virtual platform components such as event apps or virtual booths. • Completes post event reporting in CRM to close events and campaigns, support partner intranet or employee site postings, and collaborates with marketing and compliance on approved content, customized messaging, UTMs, and QR codes. • Performs additional duties and provides operational support as needed to meet organizational, field, partner needs and business priorities.

• We're looking for a new service engineer on our team who wants to be the absolute best in the business. • You'll do more than just fix machines, you'll also build great relationships with every person you meet. • Your goal is to provide service so good that it becomes legendary. • You should have a deep hunger to learn something new every single day. • We need someone who looks ahead to stop problems before they even happen. • By doing the job right the first time, you ensure our customers never have to call us back for the same issue twice. • Teamwork, technical prowess and clear communication are the engines that drive our success. • You'll work closely with your teammates to share ideas and break through any roadblocks in your way. • Being a leader here means you are always ready to step outside your normal role to help a coworker or satisfy a customer. • You'll manage your time and expenses with great care to keep our division running smoothly. • Safety is our top priority and we never compromise on it for any reason. • You'll be trained and will be an example for everyone you meet of someone who follows all safety rules to protect yourself and everyone around you while you work. • We set big, bold goals even when the path forward seems difficult or unclear. • Your determination to be the best will help you overcome any challenge you face.

• Serve as a technical lead for field integration efforts, helping define and standardize how FPS is deployed, integrated, and supported across customer environments. • Assist in the design, implementation, and continuous improvement of field engineering tooling, scripts, and integration workflows. • Identify gaps in integration processes and help implement scalable solutions that improve repeatability, reliability, and deployment speed. • Partner with engineering, product, and customer success teams to translate field requirements into actionable implementation patterns and tooling. • Support the operational readiness of field personnel by developing documentation, deployment guides, and integration playbooks. • Conduct on-site assessments to evaluate customer infrastructure and inform integration strategies and tooling needs. • Develop and maintain integration plans, timelines, and technical documentation that guide execution across engagements. • Provide hands-on technical support during deployments, serving as an escalation point for complex integration challenges. • Gather and synthesize field feedback to inform improvements to FPS capabilities, integration approaches, and internal tooling. • Help ensure successful deployments by proactively identifying risks and assisting in resolution of integration issues.

• Support customers throughout the entire lifecycle of Malvern Panalytical instruments • Diagnose and resolve issues independently • Provide operational training to customers • Offer remote support via PC and phone • Assist with helpdesk and training activities • Continuously update product knowledge • Manage company assets responsibly • Adhere to code of ethics and professional engineering standards