• Provides exemplary employee support and strategic systems management in support of a robust HR function • Manages RTSL's global benefits strategy, HRIS architecture, leave administration, and HR compliance • Oversees the design, evaluation, and delivery of benefits • Advises leadership on competitive, cost-effective options for RTSL's global workforce • Ensures data integrity, process alignment, and compliance with all applicable regulations

• Effectively partner with client groups in a complex matrix and fast-paced environment with both domestic and international employees and leaders, balancing competing priorities and engaging appropriate stakeholders • Execute on the resource plan in partnership with Talent, across the project with coordination between Corporate|ES and the Business Units • Support an enterprise-wide PST HR Council to influence and drive project HR related milestones • Partner with business leaders to meet organizational objectives, including talent management, organization design and development (e.g., change management), and employee engagement • Partner with Enterprise HR and Corporate teams, HR Centers of Excellence and the People Services organization to implement program strategies to support the long-term business goals and objectives of the organization • Partner, advise and coach leaders and employees in order to optimize employee engagement, team development, and organization effectiveness • Counsel employees and leaders on performance development, career planning, talent development and other topics as needed • Support HR core processes: workforce planning and optimization, performance development, change management, succession planning, employee relations, salary planning, and incentive compensation for their client group • Objectively assess and bring to resolution employee relations issues and work with appropriate organizational stakeholders. • Travel up to 25%, or as needed.

• Coordinate and conduct pre-employment background checks for new hires. • Prepare and send employment offer letters to selected candidates. • Manage and distribute welcome kits to new joiners, ensuring a positive onboarding experience. • Run a seamless onboarding process for new joiners, ensuring they have access to the information they need from day one. • Run recruiting for India hires by opening jobs, conducting intakes with hiring managers, reviewing applications, interviewing candidates, and running the recruiting process full cycle to offer acceptance. • Schedule onboarding sessions and mandatory training programs. • Administer payroll, ensuring timely and accurate processing. • Maintain compliance and oversee administration of employee benefits. • Execute employment verifications and respond to external HR-related requests. • Keep holiday calendars up to date and communicate any changes. • Ensure compliance with local labor laws and company policies. • Maintain and ensure accuracy of employee records in the HRIS system. • Process employee changes in the HRIS, including lateral moves, compensation adjustments, and other updates. • Regularly review and audit employee data for accuracy. • Respond to employee queries and external HR requests in a timely and professional manner. • Support managers and employees with accurate and efficient processing of HR-related actions.

Role Description As we continue to scale rapidly across global markets, we’re looking for an experienced Employee Experience Specialist to join our growing team and support operations across the Americas region. This role is ideal for someone with 4+ years of experience in HR Operations, onboarding/offboarding and lifecycle management, or global employment support, who thrives in fast-paced, high-growth environments and enjoys solving complex operational and people-related challenges across multiple jurisdictions. We’re looking for a proactive, detail-oriented professional with strong communication skills, a problem-solving mindset, and the ability to navigate cross-border employment operations with confidence. You should be comfortable managing onboarding, employee support, compliance coordination, documentation, and stakeholder communication across different countries and time zones. At RemotePass, no two days are the same. We value ownership, adaptability, and people who genuinely care about delivering an exceptional employee experience while helping companies hire and manage talent globally. If you enjoy working at the intersection of operations, compliance, and employee experience, and want to be part of a company shaping the future of global work, we’d love to hear from you. Responsibilities - Employee Support - Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support in the Americas region. - Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed. - Maintain strong, professional communication with employees to ensure a smooth experience. - Onboarding & Mobility (US/Canada/LATAM) - Support onboarding workflows for new hires in Americas, ensuring compliance and coordination with internal teams and external partners. - Assist with mobility-related coordination (e.g. relocations, document management, employment documentation). - Ensure onboarding documentation and procedures reflect Americas-specific requirements. - Administration & Organization - Manage open tickets, ensuring timely responses and accurate prioritization. - Keep records up to date across platforms like Monday.com, Dropbox, and HRIS. - Help organize internal documentation and training resources under the guidance of the EX Manager. - Process Support & Continuous Improvement - Assist with operational tasks and process execution to ensure smooth daily workflows. - Identify trends in employee queries and provide input for improving processes and documentation. - Support EX team projects and initiatives as needed. - Team Alignment & Growth - Collaborate closely with the Employee Experience team on routine tasks and projects. - Maintain strong working relationships with cross-functional teams and external stakeholders. - Receive ongoing mentorship and training to grow in scope and responsibility. Qualifications - 4+ years of experience in HR support, onboarding coordination, or employee mobility, preferably with exposure to Americas markets, particularly the following countries: - US - Canada - Mexico - Brazil - Familiarity with onboarding processes and employment documentation in international contexts. - Strong organizational and multitasking skills; attention to detail is a must. - Excellent written and verbal communication in English. - Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox). - Comfortable working in a fast-paced, fully remote team. - A proactive, service-oriented mindset with a genuine interest in people operations and global HR.