SentiLink

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers • Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products • Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc. • Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals) • Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!) • Establish business goals with each client and establish a plan to achieve targets

• Conduct client discovery calls with account executives. • Meet with clients to discuss fraud strategies to mitigate risk. • Strategizing with the sales team to ensure alignment with partner’s needs. • Create and deliver presentations aligned to proposed solution value. • Support the sales team with all technical related queries. • Establish best practices across all solution analytics team members through effective coaching. • Design and execute analysis for white papers and other industry materials. Identity relevant insights, e.g., based on emerging fraud tactics, and collaborate on publishing • Develop relationships and maintain customer relationships.

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50. We have also been named a 2026 FICO Industry Vanguard Decision Award Winner. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity. SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office. Role: As an Enterprise Customer Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer. This is a remote, US-based role. Responsibilities: - Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers - Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products - Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc. - Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals) - Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!) - Establish business goals with each client and establish a plan to achieve targets Requirements: - 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud - Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering - Partner with Sales during pre and post sales - Self-motivated, detail-oriented, with a big appetite for making our partners successful - Experience with Salesforce and Apollo, a plus - Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences - Candidates must be legally authorized to work in the United States and must live in the United States Salary Range: - $130,000/year - $150,000/year + bonus + equity + benefits Perks: - Employer paid group health insurance for you and your dependents - 401(k) plan with employer match (or equivalent for non US-based roles) - Flexible paid time off - Regular company-wide in-person events - Home office stipend, and more! Corporate Values: - Follow Through - Deep Understanding - Whatever It Takes - Do Something Smart

• Develop and own SentiLink’s learning and development strategy, identifying capability gaps and prioritizing learning initiatives that have measurable business impact. • Design, build, and continuously improve learning programs across the employee lifecycle, including company onboarding, department onboarding, fraud education, manager development, leadership development, and ongoing professional growth. • Partner with leaders across the business to understand capability needs and develop practical learning solutions that improve individual and organizational performance. • Design and facilitate engaging workshops, training sessions, and learning experiences for employees, managers, and leaders across the company. • Improve how employees access and share knowledge by helping build scalable learning resources, documentation, and self-service tools. • Measure the effectiveness of learning programs and use data and feedback to continuously improve outcomes. • Act as the primary owner for learning and development at SentiLink, balancing long-term strategy with hands-on execution.

• Develop and own SentiLink’s learning and development strategy, identifying capability gaps and prioritizing learning initiatives that have measurable business impact. • Design, build, and continuously improve learning programs across the employee lifecycle, including company onboarding, department onboarding, fraud education, manager development, leadership development, and ongoing professional growth. • Partner with leaders across the business to understand capability needs and develop practical learning solutions that improve individual and organizational performance. • Design and facilitate engaging workshops, training sessions, and learning experiences for employees, managers, and leaders across the company. • Improve how employees access and share knowledge by helping build scalable learning resources, documentation, and self-service tools. • Measure the effectiveness of learning programs and use data and feedback to continuously improve outcomes. • Act as the primary owner for learning and development at SentiLink, balancing long-term strategy with hands-on execution.

• Proactively reach out to prospective partners within your assigned vertical to discover companies that we can serve • Own the sales process by leading meetings, building relationships, marshalling SentiLink resources to deliver solutions, preparing analytical business cases, and closing commercial agreements • Navigate complex organizations to align with decision makers and build champions within prospects and partners • Continue to drive value to our partners post-close by owning relationships and helping our partners be successful with our solutions • Represent SentiLink in accordance with our corporate values at all times

• Partner with account executives on discovery, and meet with partners to shape fraud and identity strategies that mitigate risk. • Translate analysis into compelling, executive-ready narratives and presentations aligned to the value of the proposed solution. • Act as the analytical and technical thought partner to the sales team, ensuring alignment with each partner's needs. • Build, coach, and scale the Solutions Analytics team, establishing best practices and raising the bar across the group. • Expand the team's scope beyond pre-sales retros into pipeline analytics and deeper, ongoing partner consulting. • Design and execute analysis for white papers and other industry materials — surfacing relevant insights, such as emerging fraud tactics, and collaborating on publishing. • Develop and maintain durable, trusted relationships with partners over the full lifecycle.

• Advising on fraud trends, attack patterns, and emerging threats. • Translating fraud insights into strategic recommendations, product direction, or operational improvements. • Partnering cross-functionally to influence product strategy, business initiatives, and customer outcomes. • Building trusted relationships with executive stakeholders across internal and external organizations. • Representing SentiLink through industry engagement, thought leadership, and executive discussions. • Helping define best practices for fraud prevention, identity, and risk management. • Staying ahead of emerging fraud techniques, technologies, and market trends.

• Develop the crypto vertical by identifying, prioritizing, and engaging cryptocurrency exchanges, wallets, stablecoin issuers, payment providers, blockchain infrastructure companies, fintechs, and other digital asset platforms • Own the entire sales cycles from prospecting through close, including discovery, business case development, solution positioning, and commercial negotiations • Help define SentiLink’s crypto go-to-market strategy, messaging, and use cases • Build trusted relationships with fraud, risk, compliance, trust & safety, operations, security, identity, and product leaders • Navigate complex organizations and align stakeholders across technical, operational, compliance, and executive teams • Partner cross-functionally with Product, Marketing, Partnerships, and Customer Success to drive successful customer outcomes • Stay current on evolving crypto market trends, fraud patterns, regulatory developments, and identity-related challenges impacting the digital asset ecosystem

• Directly manage a team of highly skilled data scientists. Start from 2-3 and grow to 5-6. • Act as a technical mentor that can dive deep and provide detailed direction. • Lead planning, resourcing and communications with senior leadership, product and engineering teams. • Develop strong business intuition and guide your team to deliver performant DS solutions on aggressive timelines. • Develop and maintain SentiLink’s fraud detection models through the full model development lifespan: from data acquisition decisions through featurization, focusing labeling resources, model training, experimentation, productionalization, and monitoring. • Research new types of fraud and develop new SentiLink products around identity verification. • Achieve success by researching / developing through iteration, integration of new data sources and inventive feature engineering. • Write production-ready code that can be relied on for real-time decision making by our partners. • Design, perform, and present analyses that will inform data acquisition, product development, risk operations priorities, marketing, and sales efforts.