• Remain hands-on in the code and actively participate in system design and architecture decisions • Regularly review pull requests, providing thoughtful feedback that elevates code quality • Partner with engineers on complex technical challenges, offering guidance without micromanaging • Drive large initiatives from conception through delivery • Own the document generation pipeline including templating, PDF rendering, carrier-and product-specific document configuration, and template lifecycle management • Lead multi-channel notification delivery across email, SMS, and physical mail, including third-party provider integrations (e.g., Lob, SendGrid, Twilio), delivery status tracking, and webhook handling • Design delivery failure handling including correct classification of provider errors (e.g., distinguishing user/4xx from system/5xx failures), retry logic, bounce/complaint management, and operational alerting • Build compliance-driven communications infrastructure for regulatory disclosures, required notices, document verification, and end-to-end audit trails for document delivery • Implement delivery observability including exposure of delivery failures in data feeds, idempotent retries, and custom monitoring/eventing for template processing • Drive operational improvements including carrier template onboarding automation, reducing manual intervention, and streamlining the document-to-delivery lifecycle • Orchestrate effective engineering ceremonies that promote collaboration and continuous improvement • Create personalized growth plans for each team member, identifying strengths and development areas • Provide regular, constructive feedback and create opportunities for engineers to expand their skills • Balance technical excellence with business objectives • Demonstrate sound judgment when making technical trade-offs • Communicate complex technical concepts clearly to both technical and non-technical stakeholders

• Lead day-to-day engineering execution in a hands-on management capacity, ensuring priorities, ownership, timelines, risks, dependencies, and quality expectations are clear. • Manage Web Services engineers and contractors, including coaching, feedback, prioritization, performance support, and team development. • Manage team budget and resource planning, including contractor, vendor, tooling, service, operational expense, and headcount planning inputs. • Translate product direction, technical priorities, and organizational needs into coordinated engineering plans. • Establish team processes, workflows, planning practices, and operating rhythms that improve clarity, accountability, quality, and predictability. • Maintain enough product and architectural context to evaluate tradeoffs, identify risks, and manage engineering work credibly. • Improve engineering practices related to code review, testing, documentation, release readiness, observability, technical debt, and operational readiness. • Coordinate launch and operational readiness across technical and cross-functional partners. • Communicate progress, priorities, risks, and decisions clearly to stakeholders while fostering an engineering culture grounded in accountability, inclusion, technical quality, open-source values, and continuous improvement.

Role Description The Technical Leader is an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers. Business Critical Services combines the power of Cisco Analytics and Knowledge with the best in class technical expertise and consulting to drive value, innovation, and adoption in our customer’s network. - Help customers reduce risk, drive innovation, and maximize their network to meet business objectives. - Act as the customer’s trusted advisor and subject matter expert. - Work with Cisco Engineering to advocate for new innovations for customers. - Share upcoming innovations with customers to help them stay cutting edge. Who You’ll Work With Our team supports customers driving innovation at some of the most innovative companies in the world. - Partner with a team of talented Consulting Engineers, Project Managers, and Delivery leaders. - Focus on customer success and demonstrate the value Cisco brings to their business. Who You Are You are a CONSULTANT with strong advisory, consulting, and interpersonal skills, coupled with deep technology skills in Cisco Optical platforms. - Work in a fast-paced, high-impact environment as a visible contributor. - Creative problem solver, comfortable with challenging the status quo. - Provide project design, implementation services, and customer support as part of Cisco CX Team. In addition, you'll be responsible for: - Architecting and crafting Cisco Optical Networks with NCS2k and NCS1k. - Preparing technical documentation including HLD, LLD, NIP, and NRFU. - Project Implementation, testing, and handover for customer acceptance. - Leading implementation of Optical Networking projects and MOPS. - Daily customer support of Customers Optical Networks. Qualifications - Capable of covering multiple platforms and work as domain specialist within Assigned platforms by Technical Lead (Cisco ONS-15454, NCS1k/2k). - Excellent and in-depth knowledge of Optical technologies, with solid understanding of SONET and DWDM technology. - Expertise and experience in creating optical networks and upgrades using Cisco Transport Planner (CTP). - High-level support, analysis, and diagnosis for sophisticated optical network deployments. - Strong networking knowledge to understand customer solutions, topologies, and interaction with higher networking layers. - Ability to translate customer input and requirements into technical design requirements. - Ability to analyze optical fiber tooling (Power-meter, OTDR, PMD, CD, and AP) testing and results to validate acceptance criteria. - Support in network configuration activities of new Optical Services. - Execution of lab trial tests and report findings to customer prior to the implementation of new plans. - Experience with IOS-XR for NCS1k/NCS4k deployments. Requirements - At least 10+ years of Optical experience. - Undergraduate degree in Telecommunications & Electronics Engineering or IT areas a plus. - More than 7 years of experience in planning, design, and implementation of Cisco Optical SONET and DWDM networking. - Experience with Cisco Business Critical Services of Optical networking. - Experience with CTC (Cisco Transport Controller) and EPNM (Evolved Programmable Network Manager). - Experience with NCS1k, NCS2k, NCS4k, and IOS-XR. - Ability to travel (10%). Benefits - Medical, dental, and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees. - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness. - 16 days of paid vacation time per full calendar year for non-exempt employees. - Flexible vacation time off program for exempt employees. - 80 hours of sick time off provided on hire date and each January 1st thereafter. - Optional 10 paid days per full calendar year to volunteer.

Role Description As Vice President, Interconnection (PSE), you’ll play a critical leadership role within our Power Systems Engineering team, leading the growth and delivery of our interconnection services. You will primarily support independent power producers (IPPs), generation developers, and large load and data center developers across U.S. markets. This role combines deep technical expertise in transmission planning and interconnection with strong leadership, client engagement, and business development responsibility. - Lead and grow the interconnection team, ensuring high-quality technical delivery and strong client satisfaction - Allocate resources effectively and review and approve technical reports prior to client submission - Provide mentorship and technical guidance to team members - Lead kickoff meetings with generation and large load developers - Present and explain E Source’s interconnection capabilities across major independent system operators and regional transmission organizations (ISOs/RTOs), including CAISO, MISO, SPP, PJM, ERCOT, NYISO, and others - Support clients throughout the full interconnection lifecycle, including capacity analysis, application support, model development, study review, and owner’s engineering - Interpret and communicate complex study results and technical requirements clearly to clients - Provide strategic guidance to clients throughout the interconnection process - Partner with sales teams to achieve revenue targets and expand interconnection services into new markets - Represent E Source at industry conferences and events to build relationships and enhance market presence - Build and maintain strong relationships with renewable generation and data center developers Qualifications - Bring deep expertise in power system engineering, transmission planning, and generator and load interconnection processes across major ISOs/RTOs - Have strong knowledge of clean energy technologies, including renewables, battery energy storage systems (BESS), and large load and data center projects - Demonstrate the ability to lead and scale high-performing technical teams - Have a strong client-facing presence, with the ability to translate complex technical concepts into clear, actionable insights - Bring a collaborative mindset and strong communication skills when working across technical, sales, and executive teams - Are comfortable operating in a fast-paced, high-growth consulting environment Requirements - 20+ years of progressive experience in power systems engineering, utility consulting, or a related field - Demonstrated leadership experience managing technical teams and client engagements - Master’s degree in Electrical Engineering or a related field (PhD or PE preferred) - Strong understanding of North American interconnection processes and regulatory environments Benefits - Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; medical and dependent-care flexible spending plans, and paid parental leave. - A flexible time off (FTO) policy that provides paid time away from work, approved by your manager, while ensuring business needs, workload commitments, and appropriate coverage are maintained. - A 401(k) plan with a 3% employer match. - The budgeted salary for this position is $320,000 USD + annual bonus. Actual pay will be adjusted based on experience. - This role will be fully remote within the United States, with travel required to support client engagements and business development efforts.