• Lead engineering teams responsible for data ingress, pipelines, datalake adoption, Data APIs, permissions, and data access interfaces. • Own execution and technical direction across Rockerbox’s data foundation and customer-facing data access layers. • Ensure reliable, timely, and scalable client data delivery. • Align ingestion, aggregation, API access, permissions, and AI-enabled data workflows under clear ownership. • Partner with Product, Applications, Integrations, Data Science, Customer Success, and DV stakeholders on platform strategy. • Enable internal teams and customers to access Rockerbox data through APIs, CLI tooling, and future agentic workflows. • Improve team efficiency through automation, reduced maintenance burden, and clearer ownership. • Manage, develop, and retain engineers through a period of organizational transition. • Reduce bottlenecks between Data, Applications, and customer-facing product development.

• Lead, coach, and support a team of engineers through regular 1:1s, feedback, career development, goal setting, performance management, and growth planning. • Partner closely with Product, Design, Engineering leads, and other cross functional leads to shape priorities, clarify scope, manage tradeoffs, and deliver valuable payments capabilities to our customers. • Create clarity around ownership, priorities, technical direction, and team standards so the team can execute with focus, accountability, and strong delivery expectations. • Help the team break down complex payments work into clear plans with responsible sequencing, risk management, and realistic delivery expectations. • Contribute directly as a senior engineer in targeted ways, including designing, implementing, reviewing, and supporting backend services, APIs, event-driven workflows, data models, and payment integrations. • Guide technical decision making across APIs, services, event streams, third party payment provider integrations, observability, reliability, and operational workflows. • Raise the quality and reliability bar for owned systems through strong engineering practices, automated testing, code reviews, monitoring, documentation, on-call participation, and incident response. • Encourage responsible use of modern engineering tools, including AI-assisted workflows where they improve quality, developer experience, and delivery.

• Monitor daily service operations, ensuring adherence to SLAs and high-quality standards. • Project management, ensuring timely delivery of security solution deployments. • Develop strategies to enhance operational efficiency and customer satisfaction. • Lead and support a team of engineers and specialists, promoting a culture of excellence and continuous improvement. • Conduct performance evaluations, identify training needs, and facilitate professional development opportunities. • Ensure optimal staffing levels and shift coverage to meet service demands across all managed teams. • Continuously assess and refine operational processes to increase efficiency and effectiveness. • Implement and advocate for ITIL best practices within the security engineering team. • Drive initiatives to standardize security engineering procedures and documentation. • Compile and analyze service performance data to identify trends, areas for improvement, and achievements. • Prepare and present regular reports on team performance, service issues, and resolution metrics. • Use data-driven insights to guide operational decisions and improvements. • Serve as additional escalation point of contact for client communications related to service delivery and operational issues in support of team leads. • Foster strong relationships with clients, ensuring open lines of communication and satisfaction with service outcomes. • Collaborate with clients to understand their service needs and adjust operational processes accordingly.

• Shape Product Strategy: Partner with Product Management and Design to shape roadmaps and define clear technical and performance requirements for future initiatives. • Champion Agility: Promote an agile mindset with team rituals and processes that support predictable delivery, fast feedback loops, and continuous improvement. • Lead Project Delivery: Drive the execution of complex, cross-functional engineering projects. Scope and stage work into well-defined milestones, ensuring alignment with commonsku's vision. • Provide Technical Leadership: Act as a technical leader and thought partner, resolving ambiguity and applying strong engineering judgment to ensure sustainable and scalable systems. • Cultivate Talent: Build, grow, and retain a team of engineering professionals by fostering an environment of psychological safety, accountability, and technical excellence. • Coach & Mentor: Provide regular coaching, feedback, and career development aligned with our internal progression framework. • Connect Team to Mission: Ensure each team member understands how their work connects to customers, our mission, and our broader business strategy. • Navigate Trade-offs: Balance business, customer, and technical trade-offs thoughtfully and transparently. • Drive Engineering Excellence: Identify strategic opportunities to improve engineering practices, tools, or systems, and drive adoption of these enhancements at scale. • Represent Engineering Interdepartmentally: Champion the engineering team in company-level initiatives, helping others understand the impact, scope, and feasibility of proposed technical solutions. • Facilitate Clear Communication: Model clear, proactive, and tailored communication across levels and audiences while sharing learnings, progress, and outcomes broadly.