• Monitor daily service operations, ensuring adherence to SLAs and high-quality standards. • Project management, ensuring timely delivery of security solution deployments. • Develop strategies to enhance operational efficiency and customer satisfaction. • Lead and support a team of engineers and specialists, promoting a culture of excellence and continuous improvement. • Conduct performance evaluations, identify training needs, and facilitate professional development opportunities. • Ensure optimal staffing levels and shift coverage to meet service demands across all managed teams. • Continuously assess and refine operational processes to increase efficiency and effectiveness. • Implement and advocate for ITIL best practices within the security engineering team. • Drive initiatives to standardize security engineering procedures and documentation. • Compile and analyze service performance data to identify trends, areas for improvement, and achievements. • Prepare and present regular reports on team performance, service issues, and resolution metrics. • Use data-driven insights to guide operational decisions and improvements. • Serve as additional escalation point of contact for client communications related to service delivery and operational issues in support of team leads. • Foster strong relationships with clients, ensuring open lines of communication and satisfaction with service outcomes. • Collaborate with clients to understand their service needs and adjust operational processes accordingly.

• Shape Product Strategy: Partner with Product Management and Design to shape roadmaps and define clear technical and performance requirements for future initiatives. • Champion Agility: Promote an agile mindset with team rituals and processes that support predictable delivery, fast feedback loops, and continuous improvement. • Lead Project Delivery: Drive the execution of complex, cross-functional engineering projects. Scope and stage work into well-defined milestones, ensuring alignment with commonsku's vision. • Provide Technical Leadership: Act as a technical leader and thought partner, resolving ambiguity and applying strong engineering judgment to ensure sustainable and scalable systems. • Cultivate Talent: Build, grow, and retain a team of engineering professionals by fostering an environment of psychological safety, accountability, and technical excellence. • Coach & Mentor: Provide regular coaching, feedback, and career development aligned with our internal progression framework. • Connect Team to Mission: Ensure each team member understands how their work connects to customers, our mission, and our broader business strategy. • Navigate Trade-offs: Balance business, customer, and technical trade-offs thoughtfully and transparently. • Drive Engineering Excellence: Identify strategic opportunities to improve engineering practices, tools, or systems, and drive adoption of these enhancements at scale. • Represent Engineering Interdepartmentally: Champion the engineering team in company-level initiatives, helping others understand the impact, scope, and feasibility of proposed technical solutions. • Facilitate Clear Communication: Model clear, proactive, and tailored communication across levels and audiences while sharing learnings, progress, and outcomes broadly.

• プリセールスでの課題特定から、業務設計・ソリューション設計・実装・デリバリーまで、「ここからは別の担当」という継ぎ目を作らず、一貫して成功に責任を持つ • 多様なエンタープライズの業務にお客様と直接連携しながら深く入り込み、業務ドメインの迅速なキャッチアップを実施する • 優れたチームプレイヤーとして、提供するソリューションを通じてお客様の成長に貢献する • 直面したお客様の様々な問題に対する解決策を再利用可能な形で抽象化し、Tailor Platformの進化に貢献する

Role Description We are recruiting for a Contract Engineering Manager for a duration of initially 6 months. This role is an immediate start and it is fully remote. - Looking for someone with a combination of great stakeholder management, communication, team & delivery leadership and .NET/PHP technical skills. - Matrix-managing 4 small .NET & PHP engineering teams (12 engineers total). No formal line management, but will manage their day to day activities, outputs etc. - Ensuring good outputs from the 4 teams: technical quality, ways of working, unblocking issues, efficient delivery, etc. - Helping these teams to integrate more fully with the wider tech org. - No hands-on coding expected, but must be highly tech literate to guide engineers on approaches to their work. - Driving AI-augmented development: familiar with Claude Code and/or Devin to support the teams with using these effectively. Company Description AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. - We believe our work should always make a remarkable impact for our clients. - This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. - Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years. - Join us - and help us fulfil our mission to close the world’s digital skills gap. Equal Opportunities Statement We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.