TeamSnap

• Architect, build, and evolve backend APIs, services, event-driven workflows, queues, background jobs, data models, caching strategies, and integrations that support millions of users and thousands of sports organizations. • Own complex backend product and technical work from discovery through design, implementation, rollout, production support, and long term maintainability. • Lead ambiguous technical initiatives by breaking down problems, identifying risks, making practical tradeoffs, and helping teams move from uncertainty to clear execution. • Improve the reliability, scalability, performance, and operability of production systems through thoughtful architecture, strong testing practices, database optimization, caching, monitoring, alerting, and incident follow-up. • Debug complex production issues by reasoning across application code, databases, caches, queues, jobs, observability data, and the broader request lifecycle. • Partner with Product, Design, Engineering, Infrastructure, Platform, Data, Support, and other teams to turn roadmap needs into durable backend systems and practical delivery plans. • Strong interpersonal skills with the ability to give and receive constructive feedback, mentor engineers, influence cross-team alignment and articulate technical trade-offs to non-technical stakeholders

• Own and manage a high-volume support queue, triaging incoming customer cases with speed and accuracy • Respond to customer inquiries and issues through the queue, providing timely, professional, and empathetic resolutions while maintaining high customer satisfaction standards • Handle escalations quickly and calmly — assess urgency, loop in the right internal stakeholders, communicate proactively with the customer, and see issues through to resolution • Follow established processes and playbooks for case management, renewal workflows, and migration support — and flag gaps or inefficiencies when you spot them • Identify patterns across cases and proactively surface recurring customer pain points, friction points, or product feedback to your manager and cross-functional teams • Support customers through the TeamSnap ONE migration by managing queue-based touchpoints, answering platform questions, and escalating blockers to the appropriate teams • You’ll serve as the "Voice of the Customer" internally, escalating product feedback that will address the needs of our customers to ensure proper product prioritization.

• Lead, coach, and support a team of engineers through regular 1:1s, feedback, career development, goal setting, performance management, and growth planning. • Partner closely with Product, Design, Engineering leads, and other cross functional leads to shape priorities, clarify scope, manage tradeoffs, and deliver valuable payments capabilities to our customers. • Create clarity around ownership, priorities, technical direction, and team standards so the team can execute with focus, accountability, and strong delivery expectations. • Help the team break down complex payments work into clear plans with responsible sequencing, risk management, and realistic delivery expectations. • Contribute directly as a senior engineer in targeted ways, including designing, implementing, reviewing, and supporting backend services, APIs, event-driven workflows, data models, and payment integrations. • Guide technical decision making across APIs, services, event streams, third party payment provider integrations, observability, reliability, and operational workflows. • Raise the quality and reliability bar for owned systems through strong engineering practices, automated testing, code reviews, monitoring, documentation, on-call participation, and incident response. • Encourage responsible use of modern engineering tools, including AI-assisted workflows where they improve quality, developer experience, and delivery.

• Design high-impact, consistent, and intuitive user experiences across platforms, considering market trends, customer feedback, and quantitative data. • Conduct user research and leverage insights to define product requirements, using sketches, wireframes, and prototypes to guide the ideation process. • Use a data-driven approach to tie design decisions to user research while balancing business goals and technical constraints. • Partner closely with product managers and engineers to refine requirements, validate designs, and iterate based on feedback. • Manage multiple priorities in a fast-paced environment, maintaining a sense of urgency while delivering high-quality designs. • Shape, improve, and maintain the TeamSnap design system. • Partner with marketing designers to ensure brand consistency across all digital products.

Role Description TeamSnap is seeking an Account Manager who will establish strong relationships with TeamSnap’s Sports Organization customers, ensuring high retention and product adoption. Ideal candidates have strong B2B relationship management skills and a consultative sales approach while being a collaborative teammate, who loves to make everyone better. What Makes This Different From Other Account Management Opportunities? - You’ll be equipped with the latest tools such as Salesforce, Slack, Zoom, and ChurnZero. - You’re not in a churn-and-burn environment. We’ll support you with training and continuous coaching to be successful. Important Qualities: - Motivated - You get excited about exceeding business sales goals. - Strong Business Acumen - You understand our customers' goals and operations and how TeamSnap can add value to their organizations. - Resilient - A hunter mentality who doesn’t get upset easily with the word “no”. Experience with cold calling is a big plus. - Resourceful - You’re not afraid to take initiative but also ask for guidance when needed. - Customer Focused - You have compassion and care for the customer experience. - Collaborative - You believe in “we” before “I” and love to celebrate wins together. What will set you up for success: - Experience: Minimum 0-3 years in Customer Success Relationship Management or Account Management, preferably in a SaaS environment. - Proven track record of hitting sales quotas. - Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits. - Sports industry experience (preferred). Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here. Qualifications - Minimum 0-3 years in Customer Success Relationship Management or Account Management, preferably in a SaaS environment. - Proven track record of hitting sales quotas. - Sports industry experience (preferred). Requirements - Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits. Benefits - We're proud to be remote-first. - Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary). - 100% premium coverage of medical/dental/vision for you and your family. - 401K to help you invest for the future. - $1,500 annual learning and development stipend. - Travel to fun locations for all-company meetings and team events. - Generous home office allowance to set you up for success. - TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter. - A monthly stipend reimbursement for health & wellness and so much more!

Title: Senior Product Manager, Sports Organizations Location: Remote Type: Full-time Workplace: remote Category: Product Management Job Description: About Us At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work." TeamSnap is looking for a Sr. Product Manager to join our product team and drive the development of innovative features that delight our customers and drive growth of our sports organization business. In this role, you'll own significant product areas, collaborate cross-functionally with engineering, design, and business stakeholders, and make strategic decisions that shape the future of our platform. If you bring domain expertise from ecommerce platforms, accounting and financial software, or CRM software, with a track record of shipping successful products that solve real customer problems, then you're exactly who we're looking for! What You'll Do: - Define and communicate product vision, strategy, and roadmap for your product area, identifying market opportunities through customer research, competitive analysis, and data insights. - Conduct customer interviews, surveys, and usability testing to deeply understand user needs and pain points; validate assumptions through rapid prototyping and experimentation. - Write comprehensive product requirements documents (PRDs) with clear acceptance criteria and partner with engineering leads to scope features, assess technical feasibility, and estimate effort. - Work closely with designers to create intuitive user experiences; lead sprint planning, backlog grooming, and release planning activities. - Track feature adoption and success metrics, iterating based on learnings to drive meaningful product improvements that impact key business metrics. - Present product strategy and updates to executive leadership; gather input from sales, customer success, and support teams. - Communicate product launches and updates to internal and external stakeholders; build strong relationships across the organization to drive product success. What Will Set You Up for Success: - 4+ years of product management experience in software/SaaS companies with a track record of successfully launching and iterating on B2B products. - Proven experience in at least one of the following domains: Ecommerce platforms (online retail, inventory, order management), Accounting and Financial software (financial management, bookkeeping, reporting), or CRM systems (customer accounts, contact management, forecasting, analytics). - Fluency with AI in the product development process. Experience using AI tools to enhance product workflows, accelerate research, improve documentation, or prototype solutions. - Strong analytical skills with the ability to leverage data to inform decisions; proficiency with product management tools (e.g., JIRA, Figma, Amplitude). - Excellent written and verbal communication skills with deep understanding of agile/scrum methodologies. - Customer-centric mindset with strong empathy for user needs; strategic thinking combined with attention to detail and ability to navigate ambiguity. - Preferred: Experience with multi-tenant software platforms, technical background, experience building admin-facing tools, or prior experience at a high-growth SaaS company. Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here. Compensation We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $150,000, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location. Location TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time. Opportunities to Grow At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it. Total Rewards - We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool - Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary) - 100% premium coverage of medical/dental/vision for you and your family - 401K to help you invest for the future - $1,500 annual learning and development stipend - Travel to fun locations for all-company meetings and team events - Generous home office allowance to set you up for success - TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter - A monthly stipend reimbursement for health & wellness and so much more! - TeamSnap Total Rewards Working at TeamSnap At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values. Inclusion and Diversity Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Own and execute the full enterprise sales cycle: prospecting, discovery, solutioning, proposal, negotiation, and close • Identify and win new enterprise opportunities across multiple sports verticals (e.g., youth, amateur, governing bodies, and leagues) • Develop and maintain strong relationships with key stakeholders, including C-suite executives and decision-makers • Deliver compelling presentations and product demonstrations tailored to organizational needs • Lead complex negotiations, contract structuring, and pricing discussions - with a focus on $100k+ ACV deals • Collaborate cross-functionally with marketing, customer success, and product teams to ensure alignment and successful customer outcomes • Maintain accurate pipeline forecasting and reporting within CRM tools • Stay informed on industry trends within sports technology and SaaS

• Create and execute integrated campaigns to grow TeamSnap’s B2B customer base and drive pipeline growth • Optimize and scale digital channels, including email, paid media, newsletters, and sponsorships • Lead event marketing in partnership with sales—including 4+ in-person events per year and a robust webinar program • Own website performance reporting and drive landing page optimization to improve conversion rates • Build content marketing initiatives that engage our audience and reinforce thought leadership • Map and optimize the buyer journey—developing email nurtures that convert subscribers to qualified leads • Collaborate closely with sales and sales enablement to align campaigns and lead flow • Manage marketing operations, including segmentation, lead scoring, automation, and campaign asset execution • Track, analyze, and report on pipeline performance and marketing ROI across all programs

• Delivering a “WOW” customer experience by providing expertise during onboarding and strategy calls, assisting customer setup, and supporting them through their immersion with TeamSnap. • Utilizing your exceptional ability to read customer cues, you’ll identify the best ways to assist each customer, providing training, offering setup recommendations, sharing best practices for success, and helping customers understand the breadth of the TeamSnap platform. • Manage a variety of operational tasks through SalesForce cases, including coordinating meeting times, ensuring customer tasks are completed, following-up on communications, and other activities to prepare customers for launch.

• You'll keep 5 of our executives organized and enhance their daily productivity by managing their scheduling and supporting their communication. • Organizes meetings including scheduling, sending reminders, preparing agendas and follow-ups. • Coordinate travel and meeting setups for the executive team, including domestic and international arrangements. • Proactively review calendars in advance to create space and prevent conflicts and manage last-minute ELT scheduling shifts across multiple time zones (EST, CST, MT, PST). • You won't just be an order taker we need someone experienced at teaching our leaders how to work most effectively with their EA. • Build Monthly All Hands and Sales Team meeting agendas and slides. • Collect and synthesize weekly status updates from direct reports and track monthly OKRs to maintain operating cadence. • Plan and coordinate client meals, gifting, research and book events, and manage quarterly/bi-annual internal offsite logistics. • Pitch in wherever needed helping the team, supporting projects or solving unexpected challenges.