• Lead, coach, and support a team of engineers through regular 1:1s, feedback, career development, goal setting, performance management, and growth planning. • Partner closely with Product, Design, Engineering leads, and other cross functional leads to shape priorities, clarify scope, manage tradeoffs, and deliver valuable payments capabilities to our customers. • Create clarity around ownership, priorities, technical direction, and team standards so the team can execute with focus, accountability, and strong delivery expectations. • Help the team break down complex payments work into clear plans with responsible sequencing, risk management, and realistic delivery expectations. • Contribute directly as a senior engineer in targeted ways, including designing, implementing, reviewing, and supporting backend services, APIs, event-driven workflows, data models, and payment integrations. • Guide technical decision making across APIs, services, event streams, third party payment provider integrations, observability, reliability, and operational workflows. • Raise the quality and reliability bar for owned systems through strong engineering practices, automated testing, code reviews, monitoring, documentation, on-call participation, and incident response. • Encourage responsible use of modern engineering tools, including AI-assisted workflows where they improve quality, developer experience, and delivery.

• Monitor daily service operations, ensuring adherence to SLAs and high-quality standards. • Project management, ensuring timely delivery of security solution deployments. • Develop strategies to enhance operational efficiency and customer satisfaction. • Lead and support a team of engineers and specialists, promoting a culture of excellence and continuous improvement. • Conduct performance evaluations, identify training needs, and facilitate professional development opportunities. • Ensure optimal staffing levels and shift coverage to meet service demands across all managed teams. • Continuously assess and refine operational processes to increase efficiency and effectiveness. • Implement and advocate for ITIL best practices within the security engineering team. • Drive initiatives to standardize security engineering procedures and documentation. • Compile and analyze service performance data to identify trends, areas for improvement, and achievements. • Prepare and present regular reports on team performance, service issues, and resolution metrics. • Use data-driven insights to guide operational decisions and improvements. • Serve as additional escalation point of contact for client communications related to service delivery and operational issues in support of team leads. • Foster strong relationships with clients, ensuring open lines of communication and satisfaction with service outcomes. • Collaborate with clients to understand their service needs and adjust operational processes accordingly.

• Shape Product Strategy: Partner with Product Management and Design to shape roadmaps and define clear technical and performance requirements for future initiatives. • Champion Agility: Promote an agile mindset with team rituals and processes that support predictable delivery, fast feedback loops, and continuous improvement. • Lead Project Delivery: Drive the execution of complex, cross-functional engineering projects. Scope and stage work into well-defined milestones, ensuring alignment with commonsku's vision. • Provide Technical Leadership: Act as a technical leader and thought partner, resolving ambiguity and applying strong engineering judgment to ensure sustainable and scalable systems. • Cultivate Talent: Build, grow, and retain a team of engineering professionals by fostering an environment of psychological safety, accountability, and technical excellence. • Coach & Mentor: Provide regular coaching, feedback, and career development aligned with our internal progression framework. • Connect Team to Mission: Ensure each team member understands how their work connects to customers, our mission, and our broader business strategy. • Navigate Trade-offs: Balance business, customer, and technical trade-offs thoughtfully and transparently. • Drive Engineering Excellence: Identify strategic opportunities to improve engineering practices, tools, or systems, and drive adoption of these enhancements at scale. • Represent Engineering Interdepartmentally: Champion the engineering team in company-level initiatives, helping others understand the impact, scope, and feasibility of proposed technical solutions. • Facilitate Clear Communication: Model clear, proactive, and tailored communication across levels and audiences while sharing learnings, progress, and outcomes broadly.

• プリセールスでの課題特定から、業務設計・ソリューション設計・実装・デリバリーまで、「ここからは別の担当」という継ぎ目を作らず、一貫して成功に責任を持つ • 多様なエンタープライズの業務にお客様と直接連携しながら深く入り込み、業務ドメインの迅速なキャッチアップを実施する • 優れたチームプレイヤーとして、提供するソリューションを通じてお客様の成長に貢献する • 直面したお客様の様々な問題に対する解決策を再利用可能な形で抽象化し、Tailor Platformの進化に貢献する