Role Description As an Advisor, your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. - Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans. - Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. - Design, create and manage applications, and software integration/migration deployments. - Implementation services are delivered within scope or manage any changes in project scope, plans. - Identify potential issues and collaborate with leadership when needed, to develop contingency plans. - Work with other departments and personnel to ensure information on customer needs are communicated. - Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business. - Assist in educational webinars, workshops, and more. - Stay up to date with product features and releases. - Identify opportunities to streamline procedures, enhance revenue and improve product efficiency. - Update customer journey playbooks. - Demonstrate technical acumen to convert plans into workable solutions. - Communicate a passion for customer success with a team player attitude. - Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores). - Conduct analysis of approved customer content and create a transition plan or migration plan. - Advise customers on best practices, risks, and changes that impact institutional processes and timelines. - Drive consulting milestones and achieve the agreed-upon implementation schedule. - Provide guidance to customers to address critical and/or outstanding issues impacting the successful implementation. - Actively lead the consulting engagement throughout the implementation. - Drive collaboration between internal functional teams and customers to achieve milestones and deliverables. - Handle basic support requests during the implementation phase. - Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success. - Always look for ways to improve our onboarding delivery. - Maintain product knowledge and consistent education. - Cross-train with other success functions. - Other duties may be assigned and/or modified as business needs change. Qualifications - Associate degree or equivalent work experience and a minimum of two years of customer success/software implementation/consulting experience or technical support. - 2-3 years of experience using HighLevel or other similar vertical solutions. - Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. - Ability to handle multiple tasks in a fast-paced environment. - Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.). - Strong understanding and proficiency in software solutions and professional service offerings. - 2+ years of customer consulting work experience preferred. - 2+ years of marketing experience is a plus! - Strong verbal and written communication skills. - IT technical skills and platform integrations. - Experience in managing a diverse group and training each according to company standards. - Great communication skills, verbal, written, and presentation capabilities with both customers and leadership. - Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction. - Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. - Strong analytical and organizational skills with superior attention to detail. - Ability to produce high-quality documents, SOPs, and customer journey playbooks. - Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability. Company Description HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.

• Guide customers from contract to confident adoption • Navigate complex enterprise deployments • Build the onboarding function • Support AI and emerging use cases

Role Description The Paid Media Implementation Specialist is responsible for executing, optimizing, and supporting digital marketing initiatives across paid search and paid social platforms while serving as a key operational and strategic partner to Senior Paid Media Strategists. This role is designed for individuals who understand paid media beyond campaign execution. Successful candidates can: - Conduct account audits - Identify inconsistencies and implementation errors - Troubleshoot platform challenges - Recognize performance opportunities - Contribute insights that strengthen overall account strategy Working closely with Senior Paid Media Strategists, this individual helps translate strategy into action, ensuring: - Campaigns are implemented accurately - Tracking is functioning properly - Accounts remain healthy and aligned with client goals While this role does not own primary client communication or overall account strategy, it plays an important role in: - Strategic execution - Account analysis - Optimization efforts across paid search and paid social programs What You'll Do Campaign & Platform Execution - Build, launch, and manage campaigns across Google Ads, Meta, LinkedIn, Microsoft Ads, and other advertising platforms - Implement campaign updates, audience changes, creative launches, budget adjustments, and tracking requirements - Ensure all platform implementations align with strategist recommendations and client objectives - Maintain campaign accuracy, platform organization, and account hygiene - Execute optimizations and testing initiatives as directed by Senior Paid Media Strategists Account Auditing & Health Monitoring - Conduct routine account audits to identify performance gaps, implementation issues, inefficiencies, and optimization opportunities - Monitor accounts for pacing issues, budget concerns, tracking problems, disapproved ads, broken automations, and platform errors - Identify inconsistencies across campaigns, ad groups, audiences, creative assets, and tracking setups - Proactively surface risks and opportunities before they impact performance - Escalate findings and recommendations to Senior Paid Media Strategists Strategic Support & Collaboration - Collaborate closely with Senior Paid Media Strategists to execute integrated paid search and paid social strategies - Translate strategic recommendations into accurate and timely platform execution - Contribute insights and recommendations based on account audits, platform analysis, and campaign performance - Assist in identifying growth opportunities and optimization initiatives across client accounts - Support strategic testing programs and performance improvement initiatives - Help drive client retention through operational excellence and proactive problem-solving Implementation & Technical Support - Configure conversion tracking, pixels, platform integrations, and event measurement - Validate tracking accuracy and troubleshoot implementation issues - Support onboarding and setup of new client accounts - Assist with platform migrations, account restructures, and operational projects - Ensure measurement and attribution systems are functioning properly across platforms Process & Documentation - Maintain internal documentation, implementation procedures, and account records - Ensure consistent execution standards across all accounts - Contribute to process improvements and operational efficiencies - Support the development of best practices across paid search and paid social teams Qualifications - 3+ years of paid media experience - Hands-on experience with: - Google Ads - Meta Ads - Microsoft Ads - LinkedIn Ads - Strong understanding of campaign setup, optimization, audience targeting, bidding strategies, and conversion tracking - Experience supporting both Paid Search and Paid Social programs - Ability to conduct account audits and identify performance, tracking, and implementation issues - Ability to identify opportunities for improvement and recommend actionable solutions - Strong analytical and problem-solving skills - Excellent attention to detail - Strong organizational and time management skills - Ability to collaborate effectively with senior stakeholders and cross-functional teams - Ability to work effectively in a fast-paced agency environment Preferred - Agency experience managing multiple client accounts - Experience with Google Tag Manager and Google Analytics - Familiarity with CRM and marketing automation platforms - Understanding of attribution modeling and performance reporting - Experience supporting multi-channel growth strategies - Experience implementing advanced tracking and measurement frameworks Success Measures - Accuracy and speed of campaign implementation - Reduction in platform, tracking, and operational errors - Proactive identification of account risks, inconsistencies, and optimization opportunities - Meaningful contributions to account performance through audits, analysis, and recommendations - Effective collaboration with Senior Paid Media Strategists on strategic initiatives - Support of client retention and account growth goals - Ability to execute strategic initiatives with minimal oversight - Contribution to operational efficiency and process improvement across the organization

• The Implementation Manager is the architect of customer success, transforming complex workplace equity goals into measurable outcomes. • You won’t just implement software; you will drive category leadership by guiding enterprise customers from their first touch to full platform adoption. • Your work ensures that workplace equity is predictable, measurable, and deeply integrated into our customers' DNA. • As a member of the implementation team, Implementation Managers possess strong communication skills, be passionate about product adoption, manage multiple workflows, be committed to delivering customer value, and work well cross-functionally. • In this role, the Implementation Manager will work closely with other team members with varying areas of domain expertise, product knowledge and strategy support. • You’ll have one goal in mind: delight and grow the customer and help them expedite time to value by delivering solutions that build more equitable workplaces.