Garner Health

• Own the process to retain and upsell Garner’s small group employer clients (25 - 250 lives) • Collaborate with the Client Success Manager to ensure clients receive an excellent experience and achieve expected results. • Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance. • Establish and manage key strategic broker and client relationships. • Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks. • Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI. • Drive improved Net Revenue Retention and other KPIs for your book of business.

• Own the process to retain and upsell Garner’s small and mid-market employer clients (250 - 1,000 lives) • Collaborate with Account Managers to ensure clients receive an excellent experience and achieve expected results. • Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance. • Establish and manage key strategic broker and client relationships. • Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks. • Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI. • Drive improved Net Revenue Retention and other KPIs for your book of business.

• Own the direct sales cycles and deploy sales objectives through the preparation and measuring of sales quotas, prospecting and pipeline management • Build out Garner’s large enterprise channel by way of direct sales to employer, brokers, consultants, insurers, and providers • Keep current with market knowledge and competitor products to effectively communicate the value proposition of a relationship with Garner • Support the development of new, strategic, broker relationships and influence the buying decision.

Role Description We are seeking an exceptional Pricing Analyst to support our new business and renewal pricing strategies. This role reports to the Pricing Lead and is critical to helping the team scale as the company grows. The Pricing Analyst owns account-level pricing for new and renewing clients while continuously improving pricing models and processes. Through this work, they play a key role in driving revenue across our book of business. This role is ideal for an analytical individual who is passionate about the healthcare industry and thrives in a fast-growing environment. Where you will work: Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Responsibilities will include: - Provide account-specific pricing guidance and quotes for new clients as well as renewals with escalation of complex quotes. - Conduct analysis to identify and communicate the financial impact of pricing decisions. - Collaborate on improving Garner’s pricing models using projected and actual healthcare costs, including understanding the intersection between Garner’s pricing and the impacts on the financial plan. - Assist with building and monitoring mechanisms to understand performance of the book of business and intersection with the financial plan. - Assist in building processes and policies to support continually improving financial planning and pricing decisions. - Maintain pricing models while continually identifying opportunities for efficiencies. Qualifications - Bachelor’s degree - 2 years of professional experience in an analytical function - Strong quantitative skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy - Proven analytical and problem-solving abilities - Ability to effectively prioritize and execute tasks in a high-pressure environment - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback. - Advanced proficiency with Excel or Google Sheets Requirements - Experience in health insurance industry (bonus experience/skillsets) Benefits - This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. - The hourly rate for this role will be $35-$40/hr. - The contract will run through end of October. - Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. Fraud and Security Notice Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com . Equal Employment Opportunity Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com .

• Lead and manage the end-to-end implementation of mid-market to enterprise sized clients. • Create and maintain project plans, ensuring all tasks are completed within the defined timelines. • Lead client facing presentations, delivering clear and concise updates on project progress. • Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions. • Foster effective collaboration with cross-functional teams, such as Sales, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction. • Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process. • Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices. • Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.

• Lead and manage the end-to-end implementation of large-scale and strategic client projects. • Create and maintain project plans, ensuring all tasks are completed within the defined timelines. • Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions. • Document client requirements to ensure business needs are met and solution value is communicated. • Manage teams, vendors, and stakeholders to deliver project milestones seamlessly. • Serve as the primary contact for key client stakeholders throughout implementation. • Analyze integration, data mapping, and workflow needs with clients and internal teams. • Lead client presentations and status meetings with concise progress updates. • Educate clients on product features and best practices through in-depth assistance. • Provide training and resources to maximize client benefits from solutions. • Partner with cross-functional teams to ensure smooth delivery and client satisfaction. • Conduct post-implementation reviews to drive continuous process improvements.

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role:We are seeking an exceptional Software Engineer II to join our Engineering team. Garner’s Engineering team tackles incredibly hard technical problems for a mission that truly matters. Our systems analyze billions of medical records to rank healthcare providers across the country. We are an AWS + Kubernetes shop, and we are constantly introducing new technologies as our system load doubles every year. We expect our engineers to champion cutting-edge industry practices as we aggressively embrace AI in every facet of our operations and norms. We are seeking teammates who take pride in delivering their best work while fostering a strong team culture. Where you will work:Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. What you will do: - Use AI to build, optimize, and maintain software systems - Collaborate across disciplines to understand our domain and iterate on projects - Protect our users’ privacy and security through best practices The ideal candidate has: - 2+ years of software engineering experience - A generalist software engineering mindset ready to learn new languages, frameworks, and techniques required for a fast paced startup environment - Familiarity with data security and HIPAA compliance - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback Technologies we use: - Claude Code, Kubernetes, AWS, Airflow, dlt, dbt, Python, TypeScript, React, Go This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time. Compensation Transparency:The target salary range for this position is $138,000 - $160,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (large market). The Senior Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume large market book of business (1,000–4,999 lives). As the primary owner of day-to-day client and broker relationships, this role ensures clients realize ongoing value from Garner while proactively identifying risks and opportunities across the portfolio. By combining strong relationship management with disciplined execution and cross-functional partnership, this role directly impacts client success and long-term retention. Where you will work: Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Ability to travel up to 25% of the time. What you will do: - Own and manage large market client and broker relationships across a high-volume book of business (25-30 accounts), ensuring a consistently high-quality client experience. - Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks. - Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention. - Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. Assume full ownership of all engagement-related KPIs. - Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables. - Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals. - Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations. - Represent the company in virtual and in-person client-facing sessions (up to 25% travel). Develop and deliver high-quality client reports, presentations, and educational sessions. The ideal candidate has: - 5+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry. - Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments. - Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail. - Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI. - Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment. - Possesses a proven track record of curiosity and independent problem-solving, both when navigating client challenges and collaborating cross-functionally with internal teams. - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback. This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Compensation Transparency:The salary range for this position is $120,000 - $140,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

• Use Claude to create vulnerability management as a service for developers • Eliminate data security risks via our DLP tooling • Write software and leverage infrastructure as code to solve security issues while being your own platform engineer • Partner with teammates and stakeholders to ensure outcomes meet expectations

• Lead and mentor a high-performing engineering team • Architect and implement AI-assisted development tools • Define and track engineering adoption metrics • Collaborate with product and security engineering leads • Own the roadmap for Developer Experience • Establish standards for local development environments