• Manage a portfolio of approximately 30 Enterprise and Mid-Market accounts with a combined book of business value of circa £1.5m, focused on retention, growth and long-term client success. • Own client performance reporting and optimisation strategies, proactively monitoring delivery, identifying opportunities for improvement and ensuring campaigns consistently achieve strong results. • Oversee end-to-end campaign management, including offer execution, advertising tracking, performance analysis and client reporting to maximise campaign effectiveness and ROI. • Build strong client relationships through regular MBRs/QBRs, in-person meetings and occasional travel, while partnering closely with Account Managers to deliver a seamless client experience.

• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal • Build strong, proactive relationships with customers in the Americas • Identify and support opportunities for upsell and cross-sell in partnership with Sales • Coordinate with internal teams to resolve customer issues quickly and effectively • Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets • Collect and share customer feedback to improve product and service quality • Track success metrics and use data to inform customer strategy and engagement

• Serve as the primary point of contact post sale • Assume overall customer adoption responsibility • Drive customer success strategies and work collaboratively • Develop a trusted advisor relationship with customers and executive sponsors • Partner with internal team members to align account activities with the customer's business case and strategy • Monitor and identify adoption and utilization trends • Educate customers on new features and releases • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

• Build trusted relationships with customers, learning how each one works and where they want to go. • Plan and guide new customers through implementation, onboarding, and training. • Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews. • Contribute to support systems, such as in-product guides, webinars, and our Help Center. • Work closely with other departments to bring the customer voice into the product roadmap and strategy. • Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them. • Track the numbers that matter, like churn, time to first value, and net promoter score. • Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter. • Always keep our value of Delighting Customers top of mind.