Pion

• Collaborate with hiring managers to create clear and compelling job descriptions and recruitment plans. • Source candidates using various channels including job boards, LinkedIn and internal referrals. • Manage candidate pipelines and scheduling interviews, ensuring timely communication and feedback. • Drive an inclusive hiring process that attracts diverse talent, promoting Pion’s commitment to equity, diversity, and inclusion. • Maintain accurate recruitment data and report metrics to support data-driven decision making. • Support employer branding initiatives to attract top talent and enhance Pion’s reputation as an employer of choice.

• Lead and develop a small Customer Success & Support team through regular 1:1s, performance reviews and ongoing coaching to drive a high-performing, collaborative culture. • Manage a portfolio of approximately 30 Enterprise and Mid-Market accounts with a combined book of business value of circa £1.5m, focused on retention, growth and long-term client success. • Own client performance reporting and optimisation strategies, proactively monitoring delivery, identifying opportunities for improvement and ensuring campaigns consistently achieve strong results. • Oversee end-to-end campaign management, including offer execution, advertising tracking, performance analysis and client reporting to maximise campaign effectiveness and ROI. • Build strong client relationships through regular MBRs/QBRs, in-person meetings and occasional travel, while partnering closely with Account Managers to deliver a seamless client experience.

• Own onboarding for existing brand upsells and expansions across ~30 key accounts, including leading brands such as Gymshark, ASOS, adidas and Princess Polly. • Partner closely with Account Managers to support expansion into new consumer groups and markets, ensuring smooth introduction and alignment with brand stakeholders. • Manage the full onboarding journey from asset collection through to setup, integration and go-live across tools such as Salesforce, Asana and Google Suite. • Coordinate and schedule launch and media campaigns, ensuring all stakeholders are aligned and launch timelines are delivered successfully. • Monitor post-launch performance in the critical first 24 hours, tracking campaign effectiveness, resolving issues, managing support tickets and proactively unblocking delays.

A little bit about us… Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands—including the world’s biggest retailers—build lasting loyalty across 10 consumer groups in 100+ territories. Whether it’s through Student Beans, Beans iD, or our YMS events, we enable growth without compromise. At Pion, you’ll help us build a smarter, more transparent future for global commerce. Life at Pion Where People Thrive At Pion, we’re driven by big ideas and bold thinkers. Our purpose is clear: We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs. Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people. Check out our SHARP values to find out more about our culture. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. Need any adjustments to support you with your application? Just drop us an email at talent@wearepion.com. **** About the role. As a result of our incredible success and growth, we are looking for a Senior Product Manager to join us. Responsibilities include - Own and drive the product strategy and roadmap for key consumer-facing products including the Student Beans website, BeansID.com, and browser extension experience, ensuring they continue to deliver value for both users and brand partners. - Lead the ongoing growth and optimisation of SEO as a critical acquisition channel, partnering closely with the SEO content team to scale performance, improve technical SEO foundations, and strengthen visibility across traditional and AI-driven search experiences. - Use a data-led, experimentation mindset to drive continuous discovery and product improvement, running hypothesis testing, A/B experiments, and customer research alongside delivery to inform product decisions and prioritisation. - Lead and support a cross-functional squad by translating business and stakeholder requirements into clear product priorities, owning the backlog, facilitating squad ceremonies, and ensuring teams remain focused on delivering high-impact outcomes efficiently. - Act as a key product leader and stakeholder partner across the business, confidently managing competing priorities, challenging scope where needed, and simplifying solutions to deliver customer value faster while representing a highly visible consumer-facing product experience.

• Managing a portfolio of accounts focused on retention, renewals, and upselling strategies. • Conducting regular check-ins with clients to ensure satisfaction and to identify opportunities for further engagement and growth. • Utilizing sales tools and insights to prepare forecasts, track opportunities, and drive performance. • Collaborating with various internal teams to create tailored proposals and ensure successful campaign execution. • Building and maintaining strong relationships with key stakeholders within your accounts.

• Handling end-to-end account management tasks, focused heavily on revenue growth in renewals, upselling, and strategic planning. • Working alongside Customer Success to manage a diverse range of client accounts, ensuring high levels of satisfaction and retention. • Conducting regular check-ins and strategy sessions with clients to understand their needs and objectives. • Analyzing data to identify trends and opportunities to enhance client relationships and improve performance. • Collaborating with cross-functional teams to deliver tailored solutions that meet client goals. • Participating in the negotiation of contracts and agreements to drive profitability.

• Deeply researching the market, tracking competitors, and defining exactly who we sell to (ICPs and Personas) across SaaS, Affiliate, and Media. • You will operate simultaneously between the Product, Marketing and Sales teams, defining a strong B2B/B2C strategy which supports these teams to reach their OKR's • Partnering with the Sales and Sales Enablement teams, utilising tools such as Gong to gather client feedback, understand perspectives and maintain a feedback loop to the Product teams. • Partnering with Product Managers to define product features/value. Building the foundational messaging frameworks for how we talk about our products. • Writing and producing all external marketing assets: B2B website copy, LinkedIn content, customer emails, and top-of-funnel marketing campaigns. • Owning the overarching messaging, positioning, and narrative consistency for major external events (e.g., Pioneer & YMS). • Tracking market perception—how the wider world and target market react to the Pion brand, our products, and our positioning.

• Leading end-to-end CRM strategy, defining and orchestrating the user journey across all touchpoints to drive activation, build lasting habits, and maximise long-term retention at scale. • Owning the CRM tech stack and data infrastructure, ensuring a robust, real-time environment that enables precise, personalised one-to-one communication across platforms. • Building and scaling CRM monetisation products, developing high-performing advertising solutions within CRM flows that generate strong ROI for brand partners without compromising the user experience. • Driving product innovation through experimentation, using CRM-derived behavioural data and user insights to test hypotheses rapidly and shape the broader product roadmap. • Scaling a healthy, compliant user database, growing the marketable audience while maintaining data hygiene, deliverability standards, and adherence to global privacy and regulatory requirements.

• Build and maintain the internal tooling that powers our product engineering teams — from CI/CD pipelines and golden path templates to developer onboarding and AI tooling configuration. • Help instrument CI/CD metrics and contribute to our DevX health dashboard • Work on standardising AI tooling configs (Claude/Cursor rules, MCP server configs, Windsurf) across all of our repositories • Maintain and improve our golden path service templates • Triage and respond to developer support requests from platform, product or data engineers • Contribute to our onboarding documentation and local environment setup tooling

• Play a key role in the Analytics Engineering function and dbt environment. You will build and maintain scalable data models from the staging layer through to the "Golden Layer," with a focus on performance and reliability on AWS Redshift. • Serve as a technical data partner for Product, Operations, Commercial, and other business functions. You will translate business requirements into robust data models and ensure cross-functional teams have the reliable data foundations they need. • Work closely with the Lead Data Engineer and Analytics Lead to contribute to the overall data strategy. Support the growth of more junior team members through code reviews, knowledge sharing, and day-to-day guidance. • Contribute to the code-based backend of our BI environment (Lightdash & Count), supporting the development and maintenance of the Semantic Layer and assisting in the integration of AI capabilities (e.g., text-to-SQL) to advance self-serve analytics. • Actively champion software engineering best practices within the data team, including Gitlab/GitHub workflows, CI/CD pipelines, testing frameworks, and documentation-as-code. Contribute to the development of automations and AI capabilities within the Analytics Engineering function.