• Serve as the primary point of contact post sale • Assume overall customer adoption responsibility • Drive customer success strategies and work collaboratively • Develop a trusted advisor relationship with customers and executive sponsors • Partner with internal team members to align account activities with the customer's business case and strategy • Monitor and identify adoption and utilization trends • Educate customers on new features and releases • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

• Build trusted relationships with customers, learning how each one works and where they want to go. • Plan and guide new customers through implementation, onboarding, and training. • Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews. • Contribute to support systems, such as in-product guides, webinars, and our Help Center. • Work closely with other departments to bring the customer voice into the product roadmap and strategy. • Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them. • Track the numbers that matter, like churn, time to first value, and net promoter score. • Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter. • Always keep our value of Delighting Customers top of mind.

• Build trusted relationships with customers, learning how each one works and where they want to go. • Plan and guide new customers through implementation, onboarding, and training. • Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews. • Contribute to support systems, such as in-product guides, webinars, and our Help Center. • Work closely with other departments to bring the customer voice into the product roadmap and strategy. • Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them. • Track the numbers that matter, like churn, time to first value, and net promoter score. • Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter. • Always keep our value of Delighting Customers top of mind.

• Build trusted relationships with customers, learning how each one works and where they want to go. • Plan and guide new customers through implementation, onboarding, and training. • Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews. • Contribute to support systems, such as in-product guides, webinars, and our Help Center. • Work closely with other departments to bring the customer voice into the product roadmap and strategy. • Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them. • Track the numbers that matter, like churn, time to first value, and net promoter score. • Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter. • Always keep our value of Delighting Customers top of mind.